Heathrow - Terminal 5
Jan 26, 2012, 9:21 pm
#271
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Join Date: Apr 2002
Location: SYD
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Jan 27, 2012, 1:00 am
#272
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
A pity that there was a disruption of service but we will never know how hard this was to sort out nor how much it will cost Qantas.
Jan 27, 2012, 1:04 am
#273
Join Date: Jan 2007
Posts: 4,709
Jan 28, 2012, 4:22 am
#275
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
Would be nice if the QF website was updated and maybe even nicer if the BA website could be updated to include access to their Lounges for QP and OW Sapphire and Emerald
Jan 28, 2012, 4:42 am
#277
Join Date: Jan 2003
Location: Sydney, New South Wales, Australia
Posts: 949
I am thinking the issue might have been from the BA end as opposed to QF trying to annoy its members as such (BA not wanting to absorb the cost for QC members using the BA lounge).
BA lounge access can often be annoying and difficult. For example (and on a tangent), I have been denied access to the BA lounge in DXB connecting to a RJ flight from a CX flight before. First excuse was that cannot access this lounge as a QC member (despite SGs and WPs travelling). When this was challenged, the lady said "Iran Air is not a member of oneworld". When this was challenged, I was told the lounge did not have capacity (there were 5 people at the time). I just left, too much arguing for entrance into a mediocre lounge
BA lounge access can often be annoying and difficult. For example (and on a tangent), I have been denied access to the BA lounge in DXB connecting to a RJ flight from a CX flight before. First excuse was that cannot access this lounge as a QC member (despite SGs and WPs travelling). When this was challenged, the lady said "Iran Air is not a member of oneworld". When this was challenged, I was told the lounge did not have capacity (there were 5 people at the time). I just left, too much arguing for entrance into a mediocre lounge
Jan 28, 2012, 4:56 am
#278
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Sadly I very much doubt it. Considering he has even failed to acknowledge a PM(s), I would not be putting any money on it.
For such a large company, I am really surprised how poorly QF manages its social media.
For such a large company, I am really surprised how poorly QF manages its social media.
Jan 28, 2012, 5:31 am
#279
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
BA lounge access can often be annoying and difficult. For example (and on a tangent), I have been denied access to the BA lounge in DXB connecting to a RJ flight from a CX flight before. First excuse was that cannot access this lounge as a QC member (despite SGs and WPs travelling). When this was challenged, the lady said "Iran Air is not a member of oneworld". When this was challenged, I was told the lounge did not have capacity (there were 5 people at the time). I just left, too much arguing for entrance into a mediocre lounge
Jan 28, 2012, 5:37 am
#280
Join Date: Sep 2011
Location: On the beach
Programs: QF P1 (OWE) LTG (OWS)
Posts: 822
Whatever, the reason it doesn't pardon QF's responsibility to inform.
IMO, the time taken was a joke - particularly when it resulted in QF customers being rejected at the door.
Understand that rules can change....but, I also understand that allowing clients to rock up & be dismissed is PP.
Nothing to be gain by hiding.
Jan 28, 2012, 1:21 pm
#281
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
I don't know what the issue was......could have been a number of things!
Whatever, the reason it doesn't pardon QF's responsibility to inform.
IMO, the time taken was a joke - particularly when it resulted in QF customers being rejected at the door.
Understand that rules can change....but, I also understand that allowing clients to rock up & be dismissed is PP.
Nothing to be gain by hiding.
Whatever, the reason it doesn't pardon QF's responsibility to inform.
IMO, the time taken was a joke - particularly when it resulted in QF customers being rejected at the door.
Understand that rules can change....but, I also understand that allowing clients to rock up & be dismissed is PP.
Nothing to be gain by hiding.
Jan 28, 2012, 2:57 pm
#282
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Location: AU
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That is the same thing that happened at Heathrow. The clarification 'Terraces and Executive Club' was ONLY there to make it clear that third party lounges (not operated by BA) were excluded from lounge entry with QF Club cards.
Some people are reading the Terraces and Executive Club as being a limiting clause, in fact it was merely a clarification, and not intended to 'limit' access to Terraces and Executive Club at all. Why? because Galleries didn't even exist... so any normal reading of the clause could not be taken to exclude Galleries!
Jan 28, 2012, 3:05 pm
#283
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Join Date: Jan 2002
Posts: 44,624
so Dave - are you honestly saying here that if Qantas decided to rename their domestic lounges as 'The Qantas Lounge' that they could really exclude all paid members and life time members of the Qantas Club?
That is the same thing that happened at Heathrow. The clarification 'Terraces and Executive Club' was ONLY there to make it clear that third party lounges (not operated by BA) were excluded from lounge entry with QF Club cards.
That is the same thing that happened at Heathrow. The clarification 'Terraces and Executive Club' was ONLY there to make it clear that third party lounges (not operated by BA) were excluded from lounge entry with QF Club cards.
Qantas has control over their own lounges and if they chose to rebrand them that is another matter entirely
When it comes to 3rd party lounges such as BA, they have no control. The wording on the page may just have reflected the agreement they had with BA ; I cannot see how anyone on this forum would be in a position to assert what the intent was ( except potentially the person who used to post under the account of Red Roo )
As far as the preciseness of the application, the T5 lounge is not a terraces lounge and by the wording in place, was not covered
Jan 28, 2012, 6:33 pm
#284
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
I'm with Dave Noble on this one (I also not the similar thread was locked on AFF so people need to be careful here)
I will also point out that this is a Qantas Club card and those annual and lifetime members should really only expect continued access to base Qantas clubs (however named) - and any access to AA/BA/ potentially others (AA who doesn't have BA access has recently improved their list) should be viewed as an extra benefit that may not last forever.
I will also point out that this is a Qantas Club card and those annual and lifetime members should really only expect continued access to base Qantas clubs (however named) - and any access to AA/BA/ potentially others (AA who doesn't have BA access has recently improved their list) should be viewed as an extra benefit that may not last forever.
Jan 28, 2012, 6:40 pm
#285
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
So, yes, the rules did change and now access has been "reinstated".