Heathrow - Terminal 5
Jan 28, 2012, 7:25 pm
#286
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That is your interpretation
Qantas has control over their own lounges and if they chose to rebrand them that is another matter entirely
When it comes to 3rd party lounges such as BA, they have no control. The wording on the page may just have reflected the agreement they had with BA ; I cannot see how anyone on this forum would be in a position to assert what the intent was ( except potentially the person who used to post under the account of Red Roo )
As far as the preciseness of the application, the T5 lounge is not a terraces lounge and by the wording in place, was not covered
Qantas has control over their own lounges and if they chose to rebrand them that is another matter entirely
When it comes to 3rd party lounges such as BA, they have no control. The wording on the page may just have reflected the agreement they had with BA ; I cannot see how anyone on this forum would be in a position to assert what the intent was ( except potentially the person who used to post under the account of Red Roo )
As far as the preciseness of the application, the T5 lounge is not a terraces lounge and by the wording in place, was not covered
just thinking about it now, in addition to excluding 3rd party lounges, the clarification of terraces and executive club also excludes BA first and Concorde rooms.
and that remained the case until October last year... all BA owned and operated clubs excluding first and Concorde. that would not be a difficult conclusion for the court to determine as being the subject matter of the contract.
being a party to that contract (lounge access for qantas club), qantas DOES have a say in how that contract runs and is modified.
Jan 28, 2012, 8:06 pm
#287
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
ah... but we do know the intention was not to exclude galleries clubs when the agreement was originally put in place. because galleries simply weren't there.
just thinking about it now, in addition to excluding 3rd party lounges, the clarification of terraces and executive club also excludes BA first and Concorde rooms.
being a party to that contract (lounge access for qantas club), qantas DOES have a say in how that contract runs and is modified.
just thinking about it now, in addition to excluding 3rd party lounges, the clarification of terraces and executive club also excludes BA first and Concorde rooms.
being a party to that contract (lounge access for qantas club), qantas DOES have a say in how that contract runs and is modified.
someone at BA may well have looked at contract and realised that according to their contract with QF they did not have to allow QC members to Galleries lounges; it may well have taken a while to negotiate a new contract
I would not presume to determine what a judge in appropriate juridstiction would have said should qantas have tried to enforce the agreement through the courts
Looks like Qantas was damned if they did and damned if they didn't as far as getting it resolved
Jan 29, 2012, 12:16 am
#288
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Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
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Except the post by Red Roo in AFF (post 513 here) specifically says that access has been "reinstated". This very clearly suggests there was access all along which, as we know, was in fact the case.
So, yes, the rules did change and now access has been "reinstated".
So, yes, the rules did change and now access has been "reinstated".
The word "reinstated" means no more than "there was access in practice in the past, and there is now access again". It does not necessarily involve any concession about any legal entitlement to that past access.
Jan 29, 2012, 5:16 pm
#289
Company Representative - Qantas Airways
Join Date: Oct 2010
Location: Sydney, Australia
Programs: Qantas Airways
Posts: 72
Hi All,
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Jan 29, 2012, 5:46 pm
#290
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Hi All,
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Excellent news, Red Roo.
Regards,
BD
Jan 29, 2012, 8:51 pm
#291
Join Date: Jan 2007
Posts: 4,709
Hi All,
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Jan 29, 2012, 9:46 pm
#293
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
This is not a criticism of the poster but rather on the company.
Jan 30, 2012, 4:56 am
#294
Join Date: Jan 2012
Posts: 1
Qantas Club Card works in the North Lounge, but not in the south
Currently sitting in the North Lounge, and had no trouble getting in (note today is Monday 30th Jan). Went for a wander down to the south lounge, and was shown the laminated "do not honour Qantas Club". I had a little of bit of trouble getting back in at the North end, but managed to charm the girl on the door and bluff my way back in.
8hr layover here flying Jo'burg to Montreal, so pretty happy to have somewhere to shower and plug the laptop in. It sounds like this whole thing will be resolved tomorrow, but that doesn't help my situation today.
8hr layover here flying Jo'burg to Montreal, so pretty happy to have somewhere to shower and plug the laptop in. It sounds like this whole thing will be resolved tomorrow, but that doesn't help my situation today.
Jan 30, 2012, 5:09 am
#295
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I once gave QF time and hope that they would have an enlightened Social Media Engagement Strategy. Unfortunately that does not appear to be the case and because of this Red Roo appears to be very limited on what they can do on this site and AFF.
This is not a criticism of the poster but rather on the company.
This is not a criticism of the poster but rather on the company.
I am however glad that we did finally hear something. As they say, "better late than never".
Jan 30, 2012, 12:29 pm
#296
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jan 30, 2012, 12:58 pm
#297
In Memoriam
Join Date: May 2001
Location: Katoomba (Blue Mountains)
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Red Roo, anything for those of us who were QP members, travelled within Australia but also on BA, who did not renew because of the BA problem? Will we have to pay a joining fee to re-join?
I for one did not renew because I did not want to to pay for a product which was basically worthless for me (which it was, without the BA access).
Dave
I for one did not renew because I did not want to to pay for a product which was basically worthless for me (which it was, without the BA access).
Dave
Feb 2, 2012, 9:31 pm
#299
Join Date: Jan 2012
Posts: 489
Hi All,
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
Really sorry for the delay posting in this thread and for all the inconvenience that the BA lounge access issue has caused. I would have liked to have been able to update you sooner but we have been working to get a resolution.
So, I can now (very happily) report that access to BA lounges including Galleries, Terraces and Executive Club lounges has been reinstated for Qantas Club members. This will be effective from Tuesday 31 January.
For further details on lounge access visit qantas.com/loungeaccess
Cheers,
Red Roo
If you are, you need to get your IT people to update the website content AND educate your call centre staff on this change.
Feb 2, 2012, 10:24 pm
#300
Join Date: Jan 2007
Posts: 4,709
I just called up Qantas and spoke to an agent (3 Feb 2012, 1525h AEST). Access to BA Galleries Lounge T5 is still DENIED. The QF website is also still not updated. Red Roo are you a real representative of Qantas?
If you are, you need to get your IT people to update the website content AND educate your call centre staff on this change.
If you are, you need to get your IT people to update the website content AND educate your call centre staff on this change.
