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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

andreiz Nov 6, 2017 4:20 pm

I'm playing around with the online tool to build my itinerary ex-AMM. Google Flights shows there is AMM-DOH-PHL all on QR, but the online tool only shows RJ as nonstop option between AMM and DOH. Is this glitch and if so, would I be able to book this on QR by calling the AA desk?

pbd456 Nov 6, 2017 4:31 pm


Originally Posted by andreiz (Post 29027873)
I'm playing around with the online tool to build my itinerary ex-AMM. Google Flights shows there is AMM-DOH-PHL all on QR, but the online tool only shows RJ as nonstop option between AMM and DOH. Is this glitch and if so, would I be able to book this on QR by calling the AA desk?

QR is aggressive on married segment logic. maybe no D class

henry999 Nov 6, 2017 5:21 pm


Originally Posted by andreiz (Post 29027873)
I'm playing around with ... AMM-DOH-PHL all on QR, but the online tool only shows RJ as nonstop option between AMM and DOH. Is this glitch and if so, would I be able to book this on QR by calling the AA desk?

The online tool will not allow any itinerary where the first flight is on QR. AA should be able to book it for you but be forewarned that they oftentimes insist that you have (at least) one of your trans-oceanic sectors with them.

Himeno Nov 7, 2017 6:08 am


Originally Posted by henry999 (Post 29028055)
The online tool will not allow any itinerary where the first flight is on QR. AA should be able to book it for you but be forewarned that they oftentimes insist that you have (at least) one of your trans-oceanic sectors with them.

AA is fine with codeshares on transoceanic sectors, and they have one on DOH-PHL, although it goes away early next year.

TiredDoc Nov 8, 2017 2:31 pm

Legal Basis for forcing me to pay taxes for involuntary rerouting or avoid rerouting
 

Originally Posted by TiredDoc (Post 29019442)
Hi Guys

I already posted a question in the QR flight disruption forum, but everyone there seems to be interested in how to properly pronounce Qatar. Silly but true https://www.flyertalk.com/forum/29012874-post1493.html

QR been giving me the run around. They promised a while a go to reoute at their cost and then a month ago when i decided to finialise the rest of my trip they told me they withdrawn the offer (without telling me)

they do offer to make me pay rerouting fee USD125, reissuance fee HKD80 and all new taxes which is a bugger for BA business flights as I HAVE A DONE3


Is there any legal basis that QR can force you to pay ridiculous taxes for involuntary rerouting via BA- about USD1000

They keep refusing to accept responsibility and keep pushing me to refund the remaining sectors.

Not only is this getting annoying it seems very fishy to me

Can anyone help

JohnAx Nov 8, 2017 2:48 pm

I'd pay SriLankan $370 for a biz-class ticket BOM-DXB (random date 3 Dec 17 since I don't know your particulars) and see what favor you can politely cajole out of QR.

You won't want to pay a lawyer when only $1000 (or $370) is the argument except perhaps for no-brainer highly-repetitive cases e.g. EU delayed-flight grievances.

TiredDoc Nov 8, 2017 3:04 pm

But does anyone know the actual legal position QR has for not rerouting gratis?

Mwenenzi Nov 8, 2017 6:50 pm


Originally Posted by TiredDoc (Post 29012874)
QR been giving me the run around. They promised a while a go to reoute at their cost and then a month ago when I decided to finialise the rest of my trip they told me they withdrawn the offer (without telling me).

They do offer to make me pay rerouting fee USD125, reissuance fee HKD80 and all new taxes which is a bugger for BA business flights as I HAVE A DONE3

The last sectors are as follows
BOM-xDOH-DXB
and they suggest BOM-xLHR-DXB - crazy but true, don't mind the transit in London but BA and LHR business taxes are eye watering.

Thinking of buying another one way ticket from BOM on a one world carrier if possible and taking them to small claims tribunal.

Do they have any defence to get out of this


Originally Posted by TiredDoc (Post 29037113)
Is there any legal basis that QR can force you to pay ridiculous taxes for involuntary rerouting via BA- about USD1000

They keep refusing to accept responsibility and keep pushing me to refund the remaining sectors.

Are these (real) BA/UK taxes or BA carrier surcharges? Do they detail what for?
If you have a stop over in UK, you must the APD. Other than APD, UK taxes are not that much different to many other countries.

The ME3 are not know for good (on ground) customer service

TiredDoc Nov 8, 2017 8:52 pm


Originally Posted by Mwenenzi (Post 29037924)
Are these (real) BA/UK taxes or BA carrier surcharges? Do they detail what for?
If you have a stop over in UK, you must the APD. Other than APD, UK taxes are not that much different to many other countries.

The ME3 are not know for good (on ground) customer service

UPDATE
NOW THEY REFUSE TO GIVE ME A COPY OF THEIR RE-ROUTING POLICY
DOES SOMEONE HAVE IT / KNOW OF IT, I THINK IT SAYS EFFECTIVELY FORCE THE
PASSENGER TO REFUND THE SECTORS




No idea what the breakdown is Mwenenzi, but its still an involuntary reroute, isnt it?

BA I think takes advantage of the taxes and piles on charges

Calchas Nov 9, 2017 9:13 am


Originally Posted by TiredDoc (Post 29037256)
But does anyone know the actual legal position QR has for not rerouting gratis?

I think this is the wrong approach. Government policy has prevented Qatar from performing the contract of carriage as it was. Absent clear wording to the contrary, it is hard to argue that QR should be held solely liable for what is the impossibility or illegality of the original contract.

There may be IATA policy or guidance for this kind of government-mandated reroute. That seems to me a better starting point.

pbd456 Nov 9, 2017 10:54 pm


Originally Posted by TiredDoc (Post 29038225)
UPDATE
NOW THEY REFUSE TO GIVE ME A COPY OF THEIR RE-ROUTING POLICY
DOES SOMEONE HAVE IT / KNOW OF IT, I THINK IT SAYS EFFECTIVELY FORCE THE
PASSENGER TO REFUND THE SECTORS




No idea what the breakdown is Mwenenzi, but its still an involuntary reroute, isnt it?

BA I think takes advantage of the taxes and piles on charges

agents are instructed to not to give rerouting policy to customers.
(i have seen the 20+ pages documents myself in QR office)

dont you just consider to buy a cheap MCT DXB ticket and be done?

The only reroute is either via BEY, KWI or MCT. (i believe QR serves an airport in Oman near UAE border).
They do have booking class restriction depending on airline. If your date is not flexible, maybe that is why none of these options work.
(i forgot all the details. )
there is no booking class restriction on QR metal (J class is okay). so. you can fly to anywhere in middle east and buy a ticket to DXB.

if you insist on DXB as final destination, and you will have to fly one of the partners - subject to booking class on the respective partners.
i dont have access to that document, so I wont know for sure. Given that Lebanon is now in tense situation with Saudi Arabia. and countries
are asking their citizens to leave Lebanon now, I would just guess that spaces are a lot harder on ME (I thought ME J class was okay but dont remember the details).

TiredDoc Nov 10, 2017 7:58 am

/delete

andreiz Nov 21, 2017 10:26 am

If I have HKG-NRT-DPS-KUL-KTM, that's 4 segments. Does that still allow me to fly KTM-HKG-JNB without stopover in HKG or would that exceed the number of segments for the Asia continent?

Wasabi Tofu Nov 21, 2017 10:38 am


Originally Posted by andreiz (Post 29085696)
If I have HKG-NRT-DPS-KUL-KTM, that's 4 segments. Does that still allow me to fly KTM-HKG-JNB without stopover in HKG or would that exceed the number of segments for the Asia continent?

No. KTM-HKG is the 5th segment within the Asian contintent, so not permitted.

andreiz Nov 21, 2017 11:40 am

Is there a list somewhere of 2 segment flights with a single flight number, similar to SYD-LHR?


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