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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

pandaperth Jul 30, 2016 11:28 am


Originally Posted by SDandi (Post 26990145)
I am just hoping AA's RTW desk is open on weekends.

I have a solid idea of where I want to go and when I would take my first two flights. If I am understanding what I have read and what you all are telling me, the dates of the flights that follow can be changed. When I use the online planner, the calendar only opens up to June 2017. Is that a restriction with the planner only or will I have the same problem when I call AA?


If I were to travel to SEZ via somewhere other than DOH, do you think that would help?

IIRC, the ATW desk is not open at the weekend. Also, purchasing a RTW ticket from AA is a three-step process - set it up with the ATW desk, it then goes to the Pricing Department who price it up, then you phone back in to pay for it. It is unlikely that your itinerary would be priced over the weekend.

As we've said before, once you have taken the first flight then making changes is easy. Changes to ticketed points will incur the USD125 change fee, plus any upward adjustment to the taxes, fees and charges (a downward adjustment would result in a refund to you).

The booking systems can only see so far into the future. When I set up my DONE6 two days ago, AA was only able to see up to June 23rd, 2017.

QR is the only Oneworld carrier that flies to SEZ.

SDandi Jul 30, 2016 1:37 pm


Originally Posted by pandaperth (Post 26990494)
AA will not ticket your itinerary - it is misinterpreting (IMHO) the rule regarding backtracking through Europe/Middle East and will not allow ANY flights between the Europe zone and the Middle East zone (in other words your flight CDG-DOH)
I am in correspondence with AA on this - it is being looked at by them, but I have no idea how soon I will get a response, nor what the response will be of course. There has been discussion of this problem in this thread - http://www.flyertalk.com/forum/onewo...periences.html

As regards getting to SEZ - you could just finish with DOH-SEZ, in other words this flight is your return to Africa. And then make your way home from there, instead of from some other place in Africa. (Always assuming you can get someone to ticket your itinerary.:rolleyes:)

Really? Interesting. I'll read through the other thread a bit more- thank you. I wonder if it work if I just reversed my route? Thanks!

SDandi Jul 30, 2016 1:40 pm


Originally Posted by pandaperth (Post 26990518)
IIRC, the ATW desk is not open at the weekend. Also, purchasing a RTW ticket from AA is a three-step process - set it up with the ATW desk, it then goes to the Pricing Department who price it up, then you phone back in to pay for it. It is unlikely that your itinerary would be priced over the weekend.

As we've said before, once you have taken the first flight then making changes is easy. Changes to ticketed points will incur the USD125 change fee, plus any upward adjustment to the taxes, fees and charges (a downward adjustment would result in a refund to you).

The booking systems can only see so far into the future. When I set up my DONE6 two days ago, AA was only able to see up to June 23rd, 2017.

QR is the only Oneworld carrier that flies to SEZ.

Again, thank you for this helpful info. I guess all I can do is hope for the best and give them a call first thing Monday morning. I'll update here as soon as I know more.

pbd456 Jul 30, 2016 6:23 pm


Originally Posted by SDandi (Post 26990967)
Again, thank you for this helpful info. I guess all I can do is hope for the best and give them a call first thing Monday morning. I'll update here as soon as I know more.

good luck. it is not that easy to setup and,book a rtw. it took me over 2 weeks for my first done3 via email. but all my done have 16 segments with a lot of miles and low yq.

pandaperth Jul 30, 2016 6:36 pm


Originally Posted by pbd456 (Post 26991921)
good luck. it is not that easy to setup and,book a rtw. it took me over 2 weeks for my first done3 via email. but all my done have 16 segments with a lot of miles and low yq.

Not my experience, ever.
For my latest DONE6, just three days ago:
  • I spent 20mins on the phone with the AA ATW Desk to set up the itinerary (I had all the information ready - Date, Flight #, Origin, Destination for each segment)
  • When I checked on-line 5hrs later the itinerary had been priced (correctly - the ex-Mozambique price, converted to Australian dollars as I had requested)
  • I then phoned the AA Australia phone number and paid for it
That was the third xONEx I have bought from AA - the other two were as easy to do as the one described above.

Now, if only AA would interpret the backtracking rules correctly...

Dr. HFH Jul 30, 2016 6:37 pm


Originally Posted by SDandi (Post 26990145)
I am just hoping AA's RTW desk is open on weekends.

My recollection is that it is not. If you find that it is, please let us know!! I'll have mine done (i.e., planned out) in time to book on Sunday, hopefully avoiding the price increase risk for Monday.

Himeno Jul 30, 2016 7:39 pm


Originally Posted by SDandi (Post 26990145)
When I use the online planner, the calendar only opens up to June 2017. Is that a restriction with the planner only or will I have the same problem when I call AA?

Depending on the airline and booking system, flights are only loaded for booking a set time out which can be anywhere between 3 months and 11.5 months. In most cases, it is between 330 and 353 days.

This can be an issue in some cases if you're planning ahead or using the full validity period of the ticket. You might book a trip today to start next June. The ticket would be valid for 12 months from that departure date, but flights are currently only available for booking until July 17.

Himeno Jul 30, 2016 7:41 pm


Originally Posted by Dr. HFH (Post 26991966)
My recollection is that it is not. If you find that it is, please let us know!! I'll have mine done (i.e., planned out) in time to book on Sunday, hopefully avoiding the price increase risk for Monday.

I thought it was, with reduced hours on the weekends.
However I haven't used the RTW desk since 2009, so the hours could have changed.

pbd456 Jul 30, 2016 7:45 pm

reduced hour on sat and closed on sun

Dr. HFH Jul 30, 2016 8:33 pm

It looks like I'll have three itineraries ready to go on Monday morning (EDT) assuming that a price increase does not hit.

pbd456 Jul 30, 2016 8:43 pm


Originally Posted by Dr. HFH (Post 26992294)
It looks like I'll have three itineraries ready to go on Monday morning (EDT) assuming that a price increase does not hit.

u fly 3 rtw in one (or 2) years ex mpm? impressive

zoombee Jul 31, 2016 2:08 am


Originally Posted by pandaperth (Post 26990518)
IIRC, the ATW desk is not open at the weekend.

It is, I've rung on a Sunday as recently as a week ago and will be calling later today. Hours I have in my Skype saved "name" for the RTW from a few years back: Central Time: 7am to 8pm Mon-Fri, 9am to 5.30pm Sat/Sun.

zoombee Jul 31, 2016 2:09 am


Originally Posted by zoombee (Post 26992865)
It is, I've rung on a Sunday as recently as a week ago and will be calling later today. Hours I have in my Skype saved "name" for the RTW from a few years back: Central Time: 7am to 8pm Mon-Fri, 9am to 5.30pm Sat/Sun.

Oh, though there's only one agent on a Sunday evening at least plus the rate desk aren't there though if it's urgent they may try and rustle something.

pbd456 Jul 31, 2016 2:21 am


Originally Posted by zoombee (Post 26992867)
Oh, though there's only one agent on a Sunday evening at least plus the rate desk aren't there though if it's urgent they may try and rustle something.

there is a seperate rate desk for rtw.

thois Jul 31, 2016 8:03 am

I have a problem with QF system and my current DONE5 ticket. I can't check the booking at QF website, add the seat or meal reservation to QF segments, even on the phone. Tried phoning to AA and QF with no success with seat or meal reservation.

QF agent said, that the problem is caused by multiple e-ticket numbers on the same ticket, according to him, their systems support only one e-ticket number per booking reference.

I made two changes before on the way, thus my e-ticket got reissued twice. The old e-ticket numbers still appear in the booking. Moreover, latest e-ticket number appears twice, with 15 digits for non-QF segments and with 13 digits for QF segments. Also JL segment does not have the e-ticket number attached at all.

Ticket is issued on AA stock by AA RTW desk. According to AA RTW desk, they need to keep old e-ticket numbers attached to booking and my booking should be ok now.

Week ago, QR cancelled one segment because no e-ticket number was attached. Luckily, there was still availability and AA PLT desk was able to fix that, but she needed to manually call to QR to confirm the segment, so that QR won't cancel it again.

So how those e-ticket numbers really should be in Amadeus? Any ideas, what to try next to get the issue fixed, as both AA and QF are saying that issue should be handled with the other airline? Would it be safe to get the old e-ticket numbers removed from the reservation by other airline than ticketing airline?


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