(Gone) RGN - SFO in F $450 one way AI; other N. America cities included
May 3, 2012, 10:21 am
#1636
Join Date: Jan 2011
Location: PNH
Programs: AA Plat, DL PM, *A G, IHGClub PlatAmb, SPG G, Marriott G
Posts: 149
Great!! 
here's the original:
Originally Posted by MileageAddict
Ahhhh....the emotional phases of a mistake fare.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
Originally Posted by MileageAddict
Ahhhh....the emotional phases of a mistake fare.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
May 3, 2012, 10:32 am
#1637
Join Date: Dec 2004
Location: ATL
Programs: DL SkyMiles PM/2MM, AA Plat, IC Diam. Amb., Peninsula regular, amanjunkie
Posts: 5,848
more from Vayama
As reported upthread, overnight Vayama cancelled my NH-stock (with one KE segment) and notified me with an email referencing KE as the reason for the cancellation. I have not contacted Vayama at all. I recently received this email, unsolicited:
+++
Re: ***Airline Booking Cancelation Notification – Follow-up***
Dear Customer –
As a follow up to the email we sent previously regarding our need to cancel your booking, we inadvertently referenced your booking as being on Korean Airlines rather than All Nippon Airlines.
We apologize for any confusion this may have caused. However, the position of the airline remains the same and your booking has been canceled.
Again we apologize for the confusion, inconvenience, and frustration caused.
Sincerely,
Vayama Customer Support
###
Meanwhile, two $25 Vayama charges and one AirTrade International Charge (for the cheaper of my two, now airline-cancelled, itineraries) have hit my Amex. Very shady.
+++
Re: ***Airline Booking Cancelation Notification – Follow-up***
Dear Customer –
As a follow up to the email we sent previously regarding our need to cancel your booking, we inadvertently referenced your booking as being on Korean Airlines rather than All Nippon Airlines.
We apologize for any confusion this may have caused. However, the position of the airline remains the same and your booking has been canceled.
Again we apologize for the confusion, inconvenience, and frustration caused.
Sincerely,
Vayama Customer Support
###
Meanwhile, two $25 Vayama charges and one AirTrade International Charge (for the cheaper of my two, now airline-cancelled, itineraries) have hit my Amex. Very shady.
May 3, 2012, 10:35 am
#1638
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Not sure what is shady about it. You booked last week. The charges were presumably legit. They canceled your flights this week. You should see a credit. If you don't, then I would call it shady.
May 3, 2012, 10:38 am
#1639
Join Date: Dec 2004
Location: ATL
Programs: DL SkyMiles PM/2MM, AA Plat, IC Diam. Amb., Peninsula regular, amanjunkie
Posts: 5,848
I booked two days ago. Yesterday and overnight last night, I was notified that the airlines had canceled. As of this morning, nothing on my Amex. As of this afternoon, charges on my Amex. Shady.
May 3, 2012, 10:43 am
#1641
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Did you really think that the merchant/Amex relationship is real time.
It's called a lag, the difference between your charge date and the date the charge posts to your account.
May 3, 2012, 10:43 am
#1642
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Shady = charging me for bookings that, according to them, have already been canceled. The charges first appeared after Vayama had taken the position that the bookings were canceled by the airlines.
I booked two days ago. Yesterday and overnight last night, I was notified that the airlines had canceled. As of this morning, nothing on my Amex. As of this afternoon, charges on my Amex. Shady.
I booked two days ago. Yesterday and overnight last night, I was notified that the airlines had canceled. As of this morning, nothing on my Amex. As of this afternoon, charges on my Amex. Shady.
That said, I understand it's a company and they likely batch this stuff and they can't just pull my charge out of a batch. I assume they'll refund me in full.
My big question is: when can I assume I'm set? I got a confirmation with the word "confirmed" all over it.
May 3, 2012, 10:47 am
#1643
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
I have asked Vayama this morning by e-mail if either they or KE are in a position to reimburse for any nonrefundable travel expenses incurred as part of this; that is not covered by their terms of service.
For the record, I did consult a trip insurance policy from American Express and that policy specifically states that cancellations as a result of weather, force majeure or labor dispute are covered. Other cancellations due to tour provider/common carrier conveyance (e.g., an airline) cancellation and NOT SPECIFICALLY due to one of those three reasons is EXCLUDED. So if anyone has expenses due to this - either a positioning flight or hotel, or visa application - that means trip insurance would not help you in those circumstances. It would be up to Vayama or KE (or other issuing airline) to make the consumer whole.
Edited to add: this is the clause from Vayama's own trip insurance policy (underwritten by Travel Guard) that expressly denies coverage of cancellations in cases like this, for the record:
"This coverage does not cover loss caused by...(ii)travel arrangements canceled or changed by an airline, cruise line, or tour operator,
unless the cancellation is the result of a Natural Disaster"
For the record, I did consult a trip insurance policy from American Express and that policy specifically states that cancellations as a result of weather, force majeure or labor dispute are covered. Other cancellations due to tour provider/common carrier conveyance (e.g., an airline) cancellation and NOT SPECIFICALLY due to one of those three reasons is EXCLUDED. So if anyone has expenses due to this - either a positioning flight or hotel, or visa application - that means trip insurance would not help you in those circumstances. It would be up to Vayama or KE (or other issuing airline) to make the consumer whole.
Edited to add: this is the clause from Vayama's own trip insurance policy (underwritten by Travel Guard) that expressly denies coverage of cancellations in cases like this, for the record:
"This coverage does not cover loss caused by...(ii)travel arrangements canceled or changed by an airline, cruise line, or tour operator,
unless the cancellation is the result of a Natural Disaster"
Last edited by dll; May 3, 2012 at 11:08 am
May 3, 2012, 10:49 am
#1644
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Anyone who booked already positioning flights or hotels without the dust settling on this one deserves to be out of pocket.
May 3, 2012, 10:53 am
#1645
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
"Reservation Status: TICKETED
Your reservation is complete and was ticketed. Your credit card has been successfully charged and you are ready to go!"
The average consumer would presume no further waiting time would be needed to make other plans, special knowledge of this situation notwithstanding.
May 3, 2012, 11:02 am
#1647
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Please post when you get an answer. it is a bit expensive to get from the US to RGN.
May 3, 2012, 11:05 am
#1648
Join Date: May 2003
Location: NY
Programs: AS Gold/SPG Gold/Hertz PC
Posts: 737
Here's mine:
Dear Customer –
As a follow up to the email we sent previously regarding our need to cancel your booking, we inadvertently referenced your booking as being on Korean Airlines rather than Delta.
We apologize for any confusion this may have caused. However, the position of the airline remains the same and your booking has been canceled.
Again we apologize for the confusion, inconvenience, and frustration caused.
Dear Customer –
As a follow up to the email we sent previously regarding our need to cancel your booking, we inadvertently referenced your booking as being on Korean Airlines rather than Delta.
We apologize for any confusion this may have caused. However, the position of the airline remains the same and your booking has been canceled.
Again we apologize for the confusion, inconvenience, and frustration caused.
+++
Re: ***Airline Booking Cancelation Notification – Follow-up***
Dear Customer –
As a follow up to the email we sent previously regarding our need to cancel your booking, we inadvertently referenced your booking as being on Korean Airlines rather than All Nippon Airlines.
We apologize for any confusion this may have caused. However, the position of the airline remains the same and your booking has been canceled.
Again we apologize for the confusion, inconvenience, and frustration caused.
Sincerely,
Vayama Customer Support
###
Meanwhile, two $25 Vayama charges and one AirTrade International Charge (for the cheaper of my two, now airline-cancelled, itineraries) have hit my Amex. Very shady.
Re: ***Airline Booking Cancelation Notification – Follow-up***
Dear Customer –
As a follow up to the email we sent previously regarding our need to cancel your booking, we inadvertently referenced your booking as being on Korean Airlines rather than All Nippon Airlines.
We apologize for any confusion this may have caused. However, the position of the airline remains the same and your booking has been canceled.
Again we apologize for the confusion, inconvenience, and frustration caused.
Sincerely,
Vayama Customer Support
###
Meanwhile, two $25 Vayama charges and one AirTrade International Charge (for the cheaper of my two, now airline-cancelled, itineraries) have hit my Amex. Very shady.
May 3, 2012, 11:08 am
#1650
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269