blankeeta

Any guidance on where I can see the proof of purchase of spa cert on the itinerary?

cotter77

I regretfully cancelled my flight, but i cant figure out whats going on with my billing and charges.
so far I have a 99.14 expedia credit and a small credit for foreign transaction fee. All this after being told on the phone I would receive C$180 credit from the airline cancellation. No charges so far.

I dont understand any of it...and their Customer service is the worst I have seen since Sprint in early 2000s.

pWei

Thanks. You probably will get airline credit, which is like store credit.

What we are really interested in is if there's any (adverse) action from expedia.

leonard016

My package totals $276 and i got charged and refunded $212 for the airfare. Am I missing something?

jan_az

Your hotel

tkey75

I have a debit card that has not received the credit yet. I called, they said all is well but it can take up to 10 working days to post. The credit shows as processed in my itinerary and the re-emailed me a receipt showing the credit is due. I'll give it a few more days in to the week then start stamping my feet a bit more.

rbAA

Nothing obnoxious about jan_az's response. Had you actually read the first post, you would know that it was gone and only was valid for travel thru 12/30/10. And I haven't seen anyone posting, recently, since this went from active to Fare Gone, that they were still able to use the code. So, your question about the code not working on a 2011 trip you tried to book was, well, never mind, I'd rather watch da Bears.

3544quebec

What i really don't understand is why Expedia would not encourage people who are not planning to actually use the hotel/land content to cancel them. The money is gone as far as Expedia is concerned. If we cancel the flights we get a small airline credit and Expedia gets nothing but it loses nothing either. If we cancel the hotel, the credit goes back to Expedia and the amount of the free credit that they have given us decreases.

I've got 2 nights booked at Hooters at a cost of about $40 . I sure as hell won't be staying there when I've got very generous free offers at Bellagio and the MGM Grand. I'm quite happy to let Expedia claw back the $40 - I don't want to screw them more than is necessary/in my interest. But for them to be bandying about that any alteration/cancellation will invalidate the coupon just encourages me to no show. the hotel will charge Expedia the $40 bucks that they could have gotten back.

phranticaw

Because what we don't know is what compensation they picked up on the back-end. Maybe LAS tourism board gave them $100 per booking; Perhaps they needed to sell Xmillion tickets on airlines for contractual reasons, etc. If they cancel, nobody knows what that does to them (maybe they lose the funding from tourism boards, maybe they don't hit a contractual obligation).

All speculation but bottom line, we don't know how X.ca funded the coupon...

Sinoed09

I think its because Expedia needs to *sell* these rooms to fulfill their obligations to suppliers and get the same discounts next year. Whether you show up or not makes absolutely no difference to them because they have just provided hotels like Hooters and the infamous Rancho Fiesta with two solid months of sold out dates. If part of the contract says that Expedia must sell 1000 rooms over the year .. well they've just done it in spades. This was probably pretty cheap for them considering all the good press they're getting by honoring this deal and sending thousands of *very* happy travellers on their way.

3544quebec

If selling many more free packages than they wanted to which we can surmise from the fact that they pulled the deal early after trying to limit the liability by tightening the terms and conditions is what was required for them to meet their sales quotas, then they are as bad at contract negotiation as they are at running restricted promotions.

phranticaw

... we don't know that.
Maybe they sold exactly what they wanted to, but they just did it in 30 hours instead of 3 days? The fact that they kept updating terms suggests they knew exactly what was going on and where they were the entire time...

I'll give them the benefit of the doubt.

On my way to vegas... Txs X.ca...

CDKing

My package was $40.76 over the $300 (total $340.76) and I don't have a separate charge for the hotel and i'm not going to (resort fees are just incidentals such as rooms service and mini-bar and don't count). Its not worth the time and stress to try to figure out how it works. I only paid an amount that was equal to what it said i was going to pay.

A = Charge by the airline on card
B = Expedia.com credit on my card
C = Expedia.com total package cost Airfare and Hotel (including taxes + fees)
D = $300 promo credit


If total package was over $300

A-B = C-D

If Total package was under $300

A=B

jan_az

If you go to your expedia ITN and click on vouchers - it should show there.

Happy

Clearly you have not read the promo details.

The promo was only good for travel up to 12/30/2010. You are looking at 2011 trip...

Even without the "Fare Gone" heading, you would know 2011 is not going to work...

I am amazed that after spending hours reading you still have 0 idea of the criteria of the deal and the fact the deal has long gone, and then blamed the first reply poster being obnoxious.