Last edit by: ElevatorEnthusiast
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
#3347
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
Sounds like rdlimitedu got the wrong letter .. possibly a mistake. But did receive all elite benefits, right?
-David
#3348
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
#3349
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT, AA EP, TK EP, DL D, B6 M4, F9 100K, IHG AMB/D, HH D, CZR D, FndCd, Sixt D, NTL E, Hz PC
Posts: 428
Yeah, I got the two pieces of laundry per day benefit (which is nice) and presumably no charge for Internet access or whatever else. I got a “grand deluxe” room (3014) which is also fine.
Impossible to tell as a guest if you got less than they were otherwise going to give you, or if they reduced what they were going to give you.
fwiw, Basil’s is open every single morning for breakfast, it just isn’t included for the platinum benefit.
i am in Rossini’s this morning and it was overrun and unpleasant, although in fairness to them I got here at 0930 on 10am closing on a holiday, so it is kind of to be expected. (All tables full, I had to wait for an empty one to be cleared, and still no entree served, which reminds me of how meager the regular items are without it. Dimsum was gone and not restocked, all the charcuterie was gone at 0945 (I got some), and there wasn’t a whole lot of baked goods. And that is essentially what is on offer in total this week anyway.)
Impossible to tell as a guest if you got less than they were otherwise going to give you, or if they reduced what they were going to give you.
fwiw, Basil’s is open every single morning for breakfast, it just isn’t included for the platinum benefit.
i am in Rossini’s this morning and it was overrun and unpleasant, although in fairness to them I got here at 0930 on 10am closing on a holiday, so it is kind of to be expected. (All tables full, I had to wait for an empty one to be cleared, and still no entree served, which reminds me of how meager the regular items are without it. Dimsum was gone and not restocked, all the charcuterie was gone at 0945 (I got some), and there wasn’t a whole lot of baked goods. And that is essentially what is on offer in total this week anyway.)
Last edited by rdlmitedu; Jul 28, 2019 at 9:43 pm Reason: forum admin apparently doesn't allow "masked profanity"
#3350
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
I've also seen Rossini's fill up like that and they will usually get servers and managers from the other venues to help out, but it takes some time to normalize. You should have been able to ask for and get anything you wanted. I hope you could. I agree it's not great under those conditions sometimes. I hope you were able to try the Alaskan Salmon.
-David
Last edited by LIH Prem; Jul 28, 2019 at 9:37 pm
#3352
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT, AA EP, TK EP, DL D, B6 M4, F9 100K, IHG AMB/D, HH D, CZR D, FndCd, Sixt D, NTL E, Hz PC
Posts: 428
They keep changing Basil's hours, depending on time of year, occupancy, special groups that have included breakfast etc, I believe.
I've also seen Rossini's fill up like that and they will usually get servers and managers from the other venues to help out, but it takes some time to normalize. You should have been able to ask for and get anything you wanted. I hope you could. I agree it's not great under those conditions sometimes. I hope you were able to try the Alaskan Salmon.
-David
I've also seen Rossini's fill up like that and they will usually get servers and managers from the other venues to help out, but it takes some time to normalize. You should have been able to ask for and get anything you wanted. I hope you could. I agree it's not great under those conditions sometimes. I hope you were able to try the Alaskan Salmon.
-David
I'd be happier with Rossini's if they added a few more items to the main buffet, like bacon or some form of sausage or scrambled eggs.
#3353
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
I did get the salmon! It was great. And yes, it seemed like manager from another venue was at the front. It just was a reminder that Rossini's is a fairly limited buffet + entree (which is probably "better" than an unlimited buffet where no single item is as good as the individual items at Rossini's).
I'd be happier with Rossini's if they added a few more items to the main buffet, like bacon or some form of sausage or scrambled eggs.
I'd be happier with Rossini's if they added a few more items to the main buffet, like bacon or some form of sausage or scrambled eggs.
All the eggs are cooked to order as you might expect there.
-David
#3354
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT, AA EP, TK EP, DL D, B6 M4, F9 100K, IHG AMB/D, HH D, CZR D, FndCd, Sixt D, NTL E, Hz PC
Posts: 428
I haven't seen any in the past 4 days. I will ask tomorrow. There's a large ham and applesauce, which I had the first day.
#3355
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Yes, an abundance of riches!
#3356
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
If I was GM and I wanted to cost reduce "every little thing" here is what I would do:
1. Cut out Thann products and replace with no-name products from China
2. Cut back happy hour from 4 hours of free flow drinks per day, to 1 drink per person per stay
3. Cut back on the number of venues for happy hour
4. Cut back on the quality of drinks offered at happy hour
5. Eliminate canapes altogether
6. Eliminate the laundry benefit
7. Cut back on quality and quantity of food for breakfast
8. Eliminate Rossini for breakfast and cram everybody in the main restaurant
9. Cut back on number of staff available at the gym and the pool
I could go on and on. Sounds like none of the above has been cost reduced so perhaps OP is disappointed and would be more satisfied in a hotel in a higher price range which is not a problem at all, but the situation is not as dire as originally described?
Comparing SGS to hotels which are twice the price is unfair - comparing to Grand Hyatt, Conrad, or Banyan Tree would be fine in my opinion, but comparing to MO?
1. Cut out Thann products and replace with no-name products from China
2. Cut back happy hour from 4 hours of free flow drinks per day, to 1 drink per person per stay
3. Cut back on the number of venues for happy hour
4. Cut back on the quality of drinks offered at happy hour
5. Eliminate canapes altogether
6. Eliminate the laundry benefit
7. Cut back on quality and quantity of food for breakfast
8. Eliminate Rossini for breakfast and cram everybody in the main restaurant
9. Cut back on number of staff available at the gym and the pool
I could go on and on. Sounds like none of the above has been cost reduced so perhaps OP is disappointed and would be more satisfied in a hotel in a higher price range which is not a problem at all, but the situation is not as dire as originally described?
But Sukhothai, Peninsula, and MO outclass them all. Usually at 2x the Marriott hotel rates
#3357
Join Date: May 2011
Programs: Marriott LTT, LH SEN
Posts: 171
I can't recall whether they had bacon or scrambled eggs on the buffet. But as others have said, I'm sure they would happily bring you those items on request.
#3359
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
I actually prefer the SGS more casual style of service compared to the true 5*. But everyone will have their personal preferences and there is indeed a Marriott/SPG property to suit pretty much everyone in Bangkok.
#3360
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
Discussing MO vs SGS is not going to be the most useful exercise in my humble opinion.