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Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]

Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]

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Old Feb 3, 19, 8:19 pm   -   Wikipost
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Hotel email: [email protected]
Or: [email protected]
Concierge: [email protected]





SPG INSTANT AWARDS June 2015



Room categories (as of 17 Nov 2014)
Originally Posted by Sheraton Grande Sukhumvit Bangkok View Post
The Grande Room category is the entry-level category for rooms that have been refurbished. They are located from the 10th-16th floor.

Premier Rooms are refurbished rooms located between the 17th-24th floor. This room category is inclusive of breakfast and internet.

Grande Deluxe Rooms have been renovated, located from the 30th-33rd floor inclusive of benefits such as complimentary daily cocktails between 18.00-20.00 hours, breakfast, butler service, 2 pieces of washing/pressing service per day, internet access and unlimited city calls.

SPG Platinum guests will be upgraded to Grande Deluxe Rooms with benefits. Platinum guests will be prioritized to our refurbished rooms inclusive of Grande Deluxe benefits should there be availability.

Grande Deluxe benefits
Originally Posted by Sheraton Grande Sukhumvit Bangkok View Post
Allow me to clarify on the Grande Deluxe benefits. These are the same as for SPG Platinum guests and are entitled to the followings.
• Daily buffet breakfast at Orchid Café or The Sala on weekends only
• Complimentary High Speed Internet Access and wireless in-room/public areas (bandwidth up to 60 MB)
• Complimentary standard drinks at The Living Room, The Sala and Barsu from 06:00-08:00 PM daily
• Complimentary soft drinks, coffee, tea (non-alcoholic beverage) at the Library / Living Room only
• 2 pieces washing/pressing service per day
• 24-hour butler service
• Free local calls

As you may know, the hotel does not have an Executive Club Lounge, but our Library and Living Room area is considered as the residents’ lounge during day time and hence the usual Executive Lounge benefits are available there during the day time.

With kind regards,

Richard Chapman
General Manager
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Old Jan 9, 06, 5:41 am
  #1  
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Arrow Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]

Yes, I've searched..... No, I didn't get any current answers.... So here goes....

I'm going to be staying at the Sheraton Grande Sukhumvit (Bangkok, Thailand) for five nights next month . I have reserved a "Grand Deluxe" room with breakfast and free internet, etc.... My questions are:

1) It says I get cocktails in the lounge in the evening. Is this the "Executive Lounge", 'cuz I haven't seen anything about any "Executive" rooms. Is "Grand Deluxe" a fancy name for the Executive floors? Do they serve appetizers during the cocktail hours?

2) If I used the "virtual" 50% off offer (using 1,000 SPG points for the stay), will I still get SPG points for the stay?

3) Is there a chance that I'll get a room upgrade if I'm only SPG Gold? What would be the next level of room (above Grand Deluxe), anyway?

4) Since it's my first time in BKK, and at the SGS, anybody have any room recommendations (which floor to ask for, which direction to face, etc.)?

Thanks All!
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Old Jan 9, 06, 11:15 am
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Originally Posted by Paella747
Yes, I've searched..... No, I didn't get any current answers.... So here goes....

I'm going to be staying at the Sheraton Grande Sukhumvit (Bangkok, Thailand) for five nights next month . I have reserved a "Grand Deluxe" room with breakfast and free internet, etc.... My questions are:

1) It says I get cocktails in the lounge in the evening. Is this the "Executive Lounge", 'cuz I haven't seen anything about any "Executive" rooms. Is "Grand Deluxe" a fancy name for the Executive floors? Do they serve appetizers during the cocktail hours?

2) If I used the "virtual" 50% off offer (using 1,000 SPG points for the stay), will I still get SPG points for the stay?

3) Is there a chance that I'll get a room upgrade if I'm only SPG Gold? What would be the next level of room (above Grand Deluxe), anyway?

4) Since it's my first time in BKK, and at the SGS, anybody have any room recommendations (which floor to ask for, which direction to face, etc.)?

Thanks All!

"1) It says I get cocktails in the lounge in the evening."

Unlike the Westin or the Royal Orchid Sheraton, the SGS does not have a dedicated Executive Lounge. Rather, the drinks are served at the Library on the second floor or at the adjacent bar. During the appointed hours you may drink as you wish.

I have not seen any appetizers, other than the usual tray of nuts that accompanies each drink.


3) Is there a chance that I'll get a room upgrade if I'm only SPG Gold? What would be the next level of room (above Grand Deluxe), anyway?

Not having stayed at the SGS as a Gold member, I can't comment on the upgrade possibilities, but it is interesting to see how many SPG Floors are listed on the elevator button panel. It accounts for more than half the floors!


"4) Since it's my first time in BKK, and at the SGS, anybody have any room recommendations (which floor to ask for, which direction to face, etc.)?"

South facing rooms away from the street side of the hotel are quieter and sunnier than those facing the street. The SkyTrain itself, which is elevated over the street, is quiet.

Suites, if offered, are nice. The Presidential and Grand Suites are spacious and come with butler service who proffers on demand coffee/tea/cookies and other services, such as unpacking/packing, etc.

Enjoy your stay!
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Old Jan 9, 06, 2:25 pm
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Wink Thank You!

Thank you Globe! I appreciate your help! I'm certainly looking forward to the trip!
Should I keep a stack of $$ to tip that butler all the time, or just wait until check out? That always throws me off in luxury hotels. I feel like I'm supposed to tip everybody for everything!
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Old Jan 9, 06, 6:16 pm
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This is not New York. In Asia, you tip almost no one for anything.
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Old Jan 9, 06, 9:25 pm
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As far as desired rooms I find rooms ending with 02(Suite) 04,06,08 overlook the pool area and most quiet,also being a bit further away from elevator.Also even as a Gold you will recieve 3 pieces of free laundry for you stay as well coffee/tea hot or iced anytime complimentry.
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Old Jan 10, 06, 4:00 am
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Originally Posted by Globehopper
I have not seen any appetizers, other than the usual tray of nuts that accompanies each drink.
That was my experience too until last week! However a couple of days ago, besides the assorted nuts/pretzels etc, they were also serving (small) plates with dimsum and prawn spring rolls etc. There were 3 assorted pieces on a plate. I did ask for a 2nd plate and there was no problem whatsoever.

The Chilean Merlot was quite nice too!
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Old Jan 10, 06, 6:16 am
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I stayed at the SGS a couple of weeks ago, and as gold got upgraded to Grand Deluxe (no suite), 31st floor facing the street. No noise whatsoever from the street. I especially enjoyed the spa, and the hotel staff were generally helpful.

I think that the hotel may be understaffed a bit: on 2 occasions it took a looong time for a room service tray/trolley to be removed, and I had to call for housekeeping to make up the room when I returned one day at 3pm (after having been out all day). The street-level restaurant was nearly empty most of the time I passed by, though the lobby-level buffet restaurant had plenty of customers and was pretty good for what it did.

I don't especially like the pedestrian entrance to the hotel -- it feels as if you're coming in through a back entrance somewhere -- but the location of the hotel is very good.

Overall, though, I find that the SGS charges about the same as either the InterContinental or Grand Hyatt, but that the latter two are better places to stay based on service and location.
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Old Jan 20, 06, 5:23 am
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Originally Posted by AJLondon
That was my experience too until last week! However a couple of days ago, besides the assorted nuts/pretzels etc, they were also serving (small) plates with dimsum and prawn spring rolls etc. There were 3 assorted pieces on a plate. I did ask for a 2nd plate and there was no problem whatsoever.
The Chilean Merlot was quite nice too!
Well, in less than a month, I'm going to be there! Can't wait! Hope I get the dimsum!!!
I'd love to read anybody else's experience(s) with the SGS...... What you like, what you don't like, etc...
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Old Jan 20, 06, 4:21 pm
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what I liked

Breakfast!
The SGS has the BEST IMHO Breakkie Buffet going. expecially the exotic fruit jams...
The pool is cool too, no good for laps, but wonderful to hang out, etc... see the pics on their website.
Have fun...
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Old Jan 20, 06, 6:19 pm
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Sgs

Not sure if anyone answered your question about recieving credit using the SPG 50 cert. This is a valid rate and you should be recieving both stay, night and Starpoint credit while using this rate. Some hotels think of it as a discounted rate and do not credit member's accounts.

Hope you enjoy your trip!
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Old Jan 20, 06, 11:09 pm
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You're most welcome!

Originally Posted by Paella747
Thank you Globe! I appreciate your help! I'm certainly looking forward to the trip!
Should I keep a stack of $$ to tip that butler all the time, or just wait until check out? That always throws me off in luxury hotels. I feel like I'm supposed to tip everybody for everything!

You're welcome!

Since the hotel levies a 10% service charge (in addition to tax), I reckon that a smile and a thank you (in Thai) should take care of things.

If time permits, check out the fabulous Sheraton Pattaya! I've been meaning to write a trip report as it was an enjoyable hotel stay.
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Old Mar 25, 06, 7:41 am
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SGS Breakfast Question

For the first time in 5 years I will be staying in Bangkok as a Gold SPG instead of Platinum (Thanks to Starwood for having NO property choices in Austin. ) and have a question about the breakfast buffett.

I have stayed at both the Westin and SGS in Bangkok in the past and like them both. I prefer the beds at the Westin, and the fact that it was a Cat 2 compared to a Cat 3 at the SGS. Now they are both Cat 3, so that changes my outlook a bit.

My main question centers around the breakfast. I have always stayed at the SGS on points and always as a Plt. This time I will still be staying on points but as a Gold. Breakfast has always been included, but I don't know if that was because it is included in the points rate or if they gave it to me because I was PLT. If so, do they also include it for Gold members?

I've searched the million BKK SPG threads but saw no mention of the buffet being included, only mentions of how great it was (which I agree.)

I do have one other question that was not answered. Does anyone know if wireless internet is free in rooms at the SGS? I read that on one of the threads, but the person wasn't sure if it was true. I know it costs $15+ per day at the Westin.
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Old Mar 25, 06, 8:55 am
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I have stayed at the SGS as Gold, no complimentary breakfast.

If I were you, I would save my points and go for one of the Cat 2 options in BKK or pay cash to stay at a non-Starwood hotel. IMO the SGS is the most overated hotel on FT.
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Old Mar 25, 06, 9:38 am
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I was there last week as a gold. Breakfast is not included.
If you book a grand deluxe room, you get free internet and breakfast otherwise you'll need to pay for both.
For an award stay as a gold you'll get your room upgrade to a nice view/high floor and that's about all. The breakfast was good but not as god as I remembered.
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Old Mar 25, 06, 10:46 am
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Could you pay 1,000 points per day and upgrade your room to a grand deluxe? I know a lot of people use this upgrade at the westin for exec floor access and seems like a pretty good deal.
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