Top 3 points to raise to Marriott exec
Jul 9, 2022 | 8:42 am
#16
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Lifetime Titanium was granted for 10 years as Platinum and 750 nights, if I am not mistaken.
Lifetime "Rhodium" would be the double Lifetime Titanium with 20 years as Platinum or Titanium or Ambassador (it could also be with a minimum of a number of years at the Titanium or/and Ambassador levels) and 1,500 nights. Not only would this status be above the Lifetime Titanium, for upgrades priority, but would activate an access to better perks after 50, 75 and 100 nights, in order to get an incentive to still stay a significant number of nights at Marriott properties, every year.
I think that Confirmed SNAs (5/5/5 for 50/75/100), if available at Booking Time or Free Nights without point limit (1/1/1 for 50/75/100) would be tangible.
Lifetime "Rhodium" would be the double Lifetime Titanium with 20 years as Platinum or Titanium or Ambassador (it could also be with a minimum of a number of years at the Titanium or/and Ambassador levels) and 1,500 nights. Not only would this status be above the Lifetime Titanium, for upgrades priority, but would activate an access to better perks after 50, 75 and 100 nights, in order to get an incentive to still stay a significant number of nights at Marriott properties, every year.
I think that Confirmed SNAs (5/5/5 for 50/75/100), if available at Booking Time or Free Nights without point limit (1/1/1 for 50/75/100) would be tangible.
Jul 9, 2022 | 9:01 am
#17
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If you were a lifetime titanium or ambassador level (meaning you have been extremely loyal to Marriott/Starwood), and happened upon a conversation with a top Marriott executive about the downward trajectory of the value of being a Marriott member, what top three things would you raise?
All the other things people are bringing up are just noise to these executives.
Jul 9, 2022 | 9:25 am
#19
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 1,508
1) Greater differentiation between Plat/Titanium/Amb.
2) Make SNAs more valuable by confirming upgrades at time of booking (like Hyatt) or allowing one SNA to upgrade a room for the entire duration of the stay (like Hyatt). I'd gladly take fewer SNAs if it meant they were more useful.
3) Come up with some way that I don't have to fight for published benefits. As a Titanium this year, I have had to argue to get a second $10/day credit at a Courtyard when traveling with my partner and on two occasions was denied a late check-out at non-resort properties. If these benefits are too onerous for properties to fulfill, they shouldn't be advertised.
2) Make SNAs more valuable by confirming upgrades at time of booking (like Hyatt) or allowing one SNA to upgrade a room for the entire duration of the stay (like Hyatt). I'd gladly take fewer SNAs if it meant they were more useful.
3) Come up with some way that I don't have to fight for published benefits. As a Titanium this year, I have had to argue to get a second $10/day credit at a Courtyard when traveling with my partner and on two occasions was denied a late check-out at non-resort properties. If these benefits are too onerous for properties to fulfill, they shouldn't be advertised.
Jul 9, 2022 | 9:51 am
#20
Join Date: Jul 2014
Posts: 36
On a side note, I met Bill Marriott Jr. and Arne Sorenson a few years ago at a Courtyard In DC. I got off the elevator and the entire staff was lined up, complete with white gloves waiting for them to arrive. The GM was gracious enough to make me coffee and I watched as they were given a tour of the property. It had the highest-grossing bar amongst all of the Courtyard brand.
I guess that I missed my chance to ask for some changes. 😉
I guess that I missed my chance to ask for some changes. 😉
Jul 9, 2022 | 10:36 am
#21
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium 2K+ nights * Hilton Diamond *
Posts: 2,105
.
"What about Lifetime Titanium Elite?
When SPG and Marriott merged in 2018, Marriott and Starwood Preferred Guest loyalists who had 750 elite nights and 10 years of Platinum status became Lifetime Titanium Elite members. Unfortunately, there is no way to become a Marriott Lifetime Titanium Elite anymore. The only way to receive the perks of this lifetime status is to have been grandfathered into it when the two programs merged.".https://www.nerdwallet.com/article/t...Elite%20status.
Jul 9, 2022 | 11:47 am
#22
Join Date: Jan 2008
Programs: Marriott Titanium, Hilton Gold
Posts: 428
1. Failure of hotels to honor published elite benefits and failure of Marriott to enforce anything. This includes failure to honor confirmed SNA upgrades and failure to upgrade (either at SNA window or upon check in) Ambassador level guests when standard suites are available for sale.
2. Despite night and spend requirements, no real Ambassador benefits, including failure to assign/restore personal Ambassadors. Few published benefits for (lifetime or not) Titanium above Plat.
3. Lounges not restored to even preCOVID-19 levels. Despite brand standards (which weren't enforced well by Marriott even before the merger), hotels are apparently allowed to close their lounges permanently or have them open with just nonalcoholic beverages (when restocked) and a few packaged cheap snacks being offered.
2. Despite night and spend requirements, no real Ambassador benefits, including failure to assign/restore personal Ambassadors. Few published benefits for (lifetime or not) Titanium above Plat.
3. Lounges not restored to even preCOVID-19 levels. Despite brand standards (which weren't enforced well by Marriott even before the merger), hotels are apparently allowed to close their lounges permanently or have them open with just nonalcoholic beverages (when restocked) and a few packaged cheap snacks being offered.
Jul 9, 2022 | 2:47 pm
#23
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This is a silly suggestion in the context of this thread seeing as how at least 60% of the complaints on this forum over the past few years relate to Marriott not delivering on elite benefits.
Creating additional tiers means more opportunities to be denied elite benefits.
Creating additional tiers means more opportunities to be denied elite benefits.
Jul 9, 2022 | 6:40 pm
#24
Join Date: Jul 2014
Posts: 36
This is a silly suggestion in the context of this thread seeing as how at least 60% of the complaints on this forum over the past few years relate to Marriott not delivering on elite benefits.
Creating additional tiers means more opportunities to be denied elite benefits.
Creating additional tiers means more opportunities to be denied elite benefits.
Jul 11, 2022 | 2:45 am
#25
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
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SNA program is flat out broken.
Promises with regard to upgrades have far outpaced what hotels will do.
Come up to IHG's level on breakfast.
Lastly, resort fees on award bookings make zero zero zero sense.
Promises with regard to upgrades have far outpaced what hotels will do.
Come up to IHG's level on breakfast.
Lastly, resort fees on award bookings make zero zero zero sense.
Jul 11, 2022 | 8:44 am
#26
Join Date: Mar 2003
Posts: 1,265
For me -
1. Recognize the low frequency but higher spend guests by allowing tiers to be advanced via spend ala all the other major hotel programs . $20, 000 in spend should grant Ambassador status without a stat requirement.
2. hold hotels accountable for failure to follow Bonvoy terms and conditions
3. empower customer service to resolve issues . Enough with the we will email the hotel and then no follow up .
1. Recognize the low frequency but higher spend guests by allowing tiers to be advanced via spend ala all the other major hotel programs . $20, 000 in spend should grant Ambassador status without a stat requirement.
2. hold hotels accountable for failure to follow Bonvoy terms and conditions
3. empower customer service to resolve issues . Enough with the we will email the hotel and then no follow up .
Jul 11, 2022 | 1:25 pm
#27
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Wanting more statuses or more pathways to status strikes me as silly given that Marriott is unable or unwilling to compel delivery of the benefits of status.
What difference does offering Lifetime Titanium or Lifetime Ambassador or Lifetime Unobtanium Exalted Monarch of Marriott make if hotels will continue to have carte blanche to ignore all the benefits they're supposed to provide?
What difference does offering Lifetime Titanium or Lifetime Ambassador or Lifetime Unobtanium Exalted Monarch of Marriott make if hotels will continue to have carte blanche to ignore all the benefits they're supposed to provide?
Jul 11, 2022 | 1:32 pm
#28
Join Date: Jul 2014
Posts: 36
Wanting more statuses or more pathways to status strikes me as silly given that Marriott is unable or unwilling to compel delivery of the benefits of status.
What difference does offering Lifetime Titanium or Lifetime Ambassador or Lifetime Unobtanium Exalted Monarch of Marriott make if hotels will continue to have carte blanche to ignore all the benefits they're supposed to provide?
What difference does offering Lifetime Titanium or Lifetime Ambassador or Lifetime Unobtanium Exalted Monarch of Marriott make if hotels will continue to have carte blanche to ignore all the benefits they're supposed to provide?
Jul 11, 2022 | 2:02 pm
#29
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Jul 11, 2022 | 2:56 pm
#30
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,439
Agree with all the comments around enforcing the rules, especially around upgrades and breakfast/lounges.
One thing i'd like the return of is SPG policy of "if a standard room is available for cash, it's available for points" NO CAPACITY CONTROLS on award nights. And a reasonable effort by Marroitt to police any game playing around hotels trying to finesse what is a "standard" room.
One thing i'd like the return of is SPG policy of "if a standard room is available for cash, it's available for points" NO CAPACITY CONTROLS on award nights. And a reasonable effort by Marroitt to police any game playing around hotels trying to finesse what is a "standard" room.