FlyerTalk Forums - View Single Post - Top 3 points to raise to Marriott exec
Thread: Top 3 points to raise to Marriott exec
View Single Post
Old Jul 11, 2022 | 8:44 am
  #26  
Mister Nice
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Mar 2003
Posts: 1,265
For me -

1. Recognize the low frequency but higher spend guests by allowing tiers to be advanced via spend ala all the other major hotel programs . $20, 000 in spend should grant Ambassador status without a stat requirement.

2. hold hotels accountable for failure to follow Bonvoy terms and conditions

3. empower customer service to resolve issues . Enough with the “we will email the hotel “ and then no follow up .
Mister Nice is offline  
Reply