FlyerTalk Forums - View Single Post - Top 3 points to raise to Marriott exec
Thread: Top 3 points to raise to Marriott exec
View Single Post
Old Jul 9, 2022 | 11:47 am
  #22  
Long Distance
All eyes on you!
15 Years on Site
 
Join Date: Jan 2008
Programs: Marriott Titanium, Hilton Gold
Posts: 428
Originally Posted by MSPeconomist
1. Failure of hotels to honor published elite benefits and failure of Marriott to enforce anything. This includes failure to honor confirmed SNA upgrades and failure to upgrade (either at SNA window or upon check in) Ambassador level guests when standard suites are available for sale.

2. Despite night and spend requirements, no real Ambassador benefits, including failure to assign/restore personal Ambassadors. Few published benefits for (lifetime or not) Titanium above Plat.

3. Lounges not restored to even preCOVID-19 levels. Despite brand standards (which weren't enforced well by Marriott even before the merger), hotels are apparently allowed to close their lounges permanently or have them open with just nonalcoholic beverages (when restocked) and a few packaged cheap snacks being offered.
SINFONIA you can stop with the first reply. MSPeconomist NAILED IT!
Long Distance is offline  
Reply