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Issues, glitches and data inconsistencies with the 2019-2020 rollover process

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Old Jan 9, 2020, 11:52 am
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Last edit by: dgreen12
Report from the Bonvoy Lurker Team in Post #92: "The [elite] year count will be updated after the year end account review is completed."
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Issues, glitches and data inconsistencies with the 2019-2020 rollover process

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Old Jan 25, 2020, 8:47 am
  #121  
 
Join Date: Sep 2001
Location: Chicago, IL
Posts: 77
Waiting as well...platinum year count is at 8, just where it was during all of 2019. Yet, I re-qualified for Platinum in 2020 and the status shows correctly. Strange.
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Old Jan 26, 2020, 1:15 am
  #122  
formerly leemaj
 
Join Date: Jul 2004
Location: California
Programs: Bonvoy Titanium and LTP, Hyatt Globalist, UA Gold, SW Companion Pass
Posts: 217
Also waiting to go from 9 to 10. Only a few more nights to LTP (assuming the years increments soon)
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Old Jan 26, 2020, 7:00 am
  #123  
NDN
 
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
Originally Posted by FlyAAlot
Waiting as well...platinum year count is at 8, just where it was during all of 2019. Yet, I re-qualified for Platinum in 2020 and the status shows correctly. Strange.
Same here. I requalified Titanium late 2020, but years stay at 8 for LTP
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Old Jan 27, 2020, 7:11 pm
  #124  
 
Join Date: Nov 2019
Posts: 29
Shall we call Marriott? Afraid of messing up more... did anyone have any luck with Marriott call center staff fixing this?

“Ambassador Elite at xx nights” is also wrong”...
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Old Jan 27, 2020, 9:47 pm
  #125  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
Originally Posted by mark_tew
Shall we call Marriott? Afraid of messing up more... did anyone have any luck with Marriott call center staff fixing this?

“Ambassador Elite at xx nights” is also wrong”...
no at least wait until people here are reporting issues fixed.
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Old Jan 28, 2020, 9:55 am
  #126  
 
Join Date: Jan 2016
Posts: 4
Angry reservations disappeared
Is it just my account or anyone is experiencing the same issue? It's been almost a month that I am unable to see my reservations one Iog into marriott.com website, the same problem occurs on the iOS app. I keep messaging Marriott customer services back and forth and nobody is able to solve it for me. I am a Marriott Titanium member and I aim to keep my status for the next year and I have tens of booking that I cannot see.
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Old Jan 28, 2020, 2:51 pm
  #127  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,184
I have had no problems with seeing my reservations, website or Android app.
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Old Jan 28, 2020, 3:35 pm
  #128  
 
Join Date: Mar 2019
Posts: 20
No issues with the website or app. Just still the problem with nights til status, mine says "Ambassador Elite at 54 nights"
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Old Jan 29, 2020, 1:43 am
  #129  
 
Join Date: Sep 2001
Location: Chicago, IL
Posts: 77
Night count fixed!
My night count has been updated. No call to Bonvoy required. Good to go.
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Old Jan 29, 2020, 4:22 pm
  #130  
formerly leemaj
 
Join Date: Jul 2004
Location: California
Programs: Bonvoy Titanium and LTP, Hyatt Globalist, UA Gold, SW Companion Pass
Posts: 217
Originally Posted by FlyAAlot
My night count has been updated. No call to Bonvoy required. Good to go.
Did your years go up as well for lifetime status?
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Old Jan 31, 2020, 12:00 am
  #131  
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 791
3 Nights to Titanium ?!?
See this message on my Bonvoy Overview page:

I completed 52 nights in 2019
Why only 10 nights to Titanium?
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Old Jan 31, 2020, 1:16 am
  #132  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
Originally Posted by Gigantor
See this message on my Bonvoy Overview page:
I completed 52 nights in 2019
Why only 10 nights to Titanium?
Hi Gigantor,

Please accept our apologies for any confusion.

The information on the Overview page will be updated after the year end account review is completed.

If you need any further assistance, please let us know.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
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Old Jan 31, 2020, 2:50 am
  #133  
 
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Can I make a humble suggestion directed to whoever is responsible for the Bonvoy interface: Do not print erroneous data fields to the interface, print "Account under year end review" for those fields that cannot be printed accurately. Better with no information than erroneous information.

If you are not able to do this should really consider another career ... the current setup really looks like amateur hour ...
bosman, KRSW and Antarius like this.
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Old Jan 31, 2020, 4:10 am
  #134  
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 791
Originally Posted by Marriott Bonvoy Lurker II
Hi Gigantor,

Please accept our apologies for any confusion.

The information on the Overview page will be updated after the year end account review is completed.

If you need any further assistance, please let us know.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Oh,,,... I thought for a moment that I was the luckiest man on the face of the Earth. (With apologies to Lou Gehrig)
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Old Jan 31, 2020, 8:22 am
  #135  
 
Join Date: Feb 2010
Posts: 162
So when will this "year-end account review" occur? The "year-end" was a month ago. It seems a little odd that we're expected to spend an entire month (or more) each year with inaccurate account statistics. Additionally, why does it take so long for stays to be reflected? SPG would post them within 24-48 hours of checkout. Lastly, why aren't the details of Bonus Points reflected? It would be nice to know if the Bonus Points for a stay were the Welcome Amenity or Make A Green Choice, etc.



Thank you.


Originally Posted by Marriott Bonvoy Lurker II
Hi Gigantor,

Please accept our apologies for any confusion.

The information on the Overview page will be updated after the year end account review is completed.

If you need any further assistance, please let us know.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
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