Jan 9, 2020, 11:52 am
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Feb 6, 2020, 4:35 pm
#166
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Hello,
In the mid of January my account showed 9 nights needed to reach platinum status (I have a screenshot to prove it)
I stayed 12 nights at the Marriott properties since then.
That means I should have been Platinum. Yet when I log in to my account today, it states I still need 10 more nights to the Platinum status.
After several phone calls with several Marriott agents (some of them were supervisors) that led absolutely nowhere. They seem to be like robots, not listening to my case, not willing to set the record straight.
Who should I contact that can help me to get my status corrected?
Thank you.
In the mid of January my account showed 9 nights needed to reach platinum status (I have a screenshot to prove it)
I stayed 12 nights at the Marriott properties since then.
That means I should have been Platinum. Yet when I log in to my account today, it states I still need 10 more nights to the Platinum status.
After several phone calls with several Marriott agents (some of them were supervisors) that led absolutely nowhere. They seem to be like robots, not listening to my case, not willing to set the record straight.
Who should I contact that can help me to get my status corrected?
Thank you.
This IT issue has been discussed to death in this thread and a few others:
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
BTW, I'll bet you had 41 nights in 2019!
Last edited by margarita girl; Feb 6, 2020 at 5:28 pm
Feb 6, 2020, 6:16 pm
#168
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
OP, your innocence is charming. My counter said I only needed 6 more nights on Jan 1 to requalify for Ambassador status! I have 24 nights YTD, and it still says I need 6 more nights to requalify.
This IT issue has been discussed to death in this thread and a few others:
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
BTW, I'll bet you had 41 nights in 2019!
This IT issue has been discussed to death in this thread and a few others:
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
BTW, I'll bet you had 41 nights in 2019!
As a counter point , my ambassador status is listed has having expired a week ago, despite more than doubling up the requirements in 2019. Guess Marriott should "make it right" and take my status away.
Feb 7, 2020, 8:38 am
#169
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
Here's the answer that I received back after an inquiry to my ambassador; the answer came from a separate support team:
"I do see that you have re-earned Platinum status in 2019 for a 7th Platinum year. I have inquired and received confirmation that on January 31, 2020 our Tech team started updating Elite and Lifetime status on millions of accounts. There are no timelines or deadlines as to when it will be completed."
"I do see that you have re-earned Platinum status in 2019 for a 7th Platinum year. I have inquired and received confirmation that on January 31, 2020 our Tech team started updating Elite and Lifetime status on millions of accounts. There are no timelines or deadlines as to when it will be completed."
So tempted to ask whether it will be completed within our lifetime.
Feb 7, 2020, 9:01 am
#170
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
Hello,
In the mid of January my account showed 9 nights needed to reach platinum status (I have a screenshot to prove it)
I stayed 12 nights at the Marriott properties since then.
That means I should have been Platinum. Yet when I log in to my account today, it states I still need 10 more nights to the Platinum status.
After several phone calls with several Marriott agents (some of them were supervisors) that led absolutely nowhere. They seem to be like robots, not listening to my case, not willing to set the record straight.
Who should I contact that can help me to get my status corrected?
Thank you.
In the mid of January my account showed 9 nights needed to reach platinum status (I have a screenshot to prove it)
I stayed 12 nights at the Marriott properties since then.
That means I should have been Platinum. Yet when I log in to my account today, it states I still need 10 more nights to the Platinum status.
After several phone calls with several Marriott agents (some of them were supervisors) that led absolutely nowhere. They seem to be like robots, not listening to my case, not willing to set the record straight.
Who should I contact that can help me to get my status corrected?
Thank you.
I very much doubt that Marriott would resolve this by generously letting you, me, and everyone else requalify for Platinum / Titanium / Ambassador at the low rate. IMHO this is one you'll just have to accept that you request will indeed go nowhere.
Feb 7, 2020, 11:10 am
#171
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
I still show Ambassador (unearned), but that's also on the heels of being Ambassador (unearned) all of last year too 
Feb 7, 2020, 3:11 pm
#172
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Feb 14, 2020, 10:12 am
#173
Join Date: Aug 2014
Location: London
Programs: BA Executive Club, Aeroplan
Posts: 196
Gold to Platinum Status
Hi all,
First time on the Marriott forum! Looking forward to getting more involved.
I have a quick question - I qualified for Gold for the first time last year, and aiming for Platinum this year. On the Bonvoy website, it states that I'm currently Gold and have 10 nights to my account for the year so far. Underneath that it says '15 nights to Platinum'. I understood that Platinum level requires 50 nights, so I'm a bit confused as that would only get me to 25 nights. Can anyone shed any light on this?
Thanks so much! Staying at the Marriott Marquis SF this weekend and very much looking forward to the visit.
James
First time on the Marriott forum! Looking forward to getting more involved.
I have a quick question - I qualified for Gold for the first time last year, and aiming for Platinum this year. On the Bonvoy website, it states that I'm currently Gold and have 10 nights to my account for the year so far. Underneath that it says '15 nights to Platinum'. I understood that Platinum level requires 50 nights, so I'm a bit confused as that would only get me to 25 nights. Can anyone shed any light on this?
Thanks so much! Staying at the Marriott Marquis SF this weekend and very much looking forward to the visit.
James
Feb 14, 2020, 10:41 am
#174
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Hi all,
First time on the Marriott forum! Looking forward to getting more involved.
I have a quick question - I qualified for Gold for the first time last year, and aiming for Platinum this year. On the Bonvoy website, it states that I'm currently Gold and have 10 nights to my account for the year so far. Underneath that it says '15 nights to Platinum'. I understood that Platinum level requires 50 nights, so I'm a bit confused as that would only get me to 25 nights. Can anyone shed any light on this?
Thanks so much! Staying at the Marriott Marquis SF this weekend and very much looking forward to the visit.James
First time on the Marriott forum! Looking forward to getting more involved.
I have a quick question - I qualified for Gold for the first time last year, and aiming for Platinum this year. On the Bonvoy website, it states that I'm currently Gold and have 10 nights to my account for the year so far. Underneath that it says '15 nights to Platinum'. I understood that Platinum level requires 50 nights, so I'm a bit confused as that would only get me to 25 nights. Can anyone shed any light on this?
Thanks so much! Staying at the Marriott Marquis SF this weekend and very much looking forward to the visit.James
The requalification counter has been out of whack since January and is well documented here.
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Go back one page. There's an entertaining post from someone who took a screenshot of his broken counter and is demanding his Plat status from Marriott.
Feb 14, 2020, 1:47 pm
#175
Join Date: Aug 2014
Location: London
Programs: BA Executive Club, Aeroplan
Posts: 196
Welcome to Marriott, and possibly the worst IT in the world! I'm not a geek or hacker by any stretch of the imagination, but it's fun finding all the broken stuff with Marriott's IT.
The requalification counter has been out of whack since January and is well documented here.
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Go back one page. There's an entertaining post from someone who took a screenshot of his broken counter and is demanding his Plat status from Marriott.
The requalification counter has been out of whack since January and is well documented here.
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Go back one page. There's an entertaining post from someone who took a screenshot of his broken counter and is demanding his Plat status from Marriott.
Feb 14, 2020, 1:59 pm
#176
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Thanks for this! Its pretty much what I thought, but a tiny part of me was hoping they were being really generous! Ahh well, will have to put the nights in to get it. As a side question, does Bonvoy do a soft landing at year end? As in, if I'm platinum then dont qualify for the following year, you go down to Gold not all the way back to the bottom?
Feb 16, 2020, 11:27 pm
#178
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
Our apologies for any confusion due to incorrect information displayed in your account.
A member needs to complete 50 to 74 Qualifying Nights to achieve Platinum Elite status.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Feb 17, 2020, 8:25 am
#179
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
Hi kumarshah,
Our apologies for any confusion due to incorrect information displayed in your account.
A member needs to complete 50 to 74 Qualifying Nights to achieve Platinum Elite status.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Our apologies for any confusion due to incorrect information displayed in your account.
A member needs to complete 50 to 74 Qualifying Nights to achieve Platinum Elite status.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
