Jan 9, 2020, 11:52 am
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Dec 31, 2019, 8:19 pm
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Bonvoy has already zeroed out my account for 2019 at about 10 pm Eastern time. I had wanted to check and document my totals for the year and now all I can see is my lifetime nights.
Annoying, even though I requalified for Amb a while ago and have LTT.
Annoying, even though I requalified for Amb a while ago and have LTT.
Dec 31, 2019, 8:28 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Dec 31, 2019, 8:31 pm
#3
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
ADDED: I still have some SNAs that expire today in my account. They weren't removed yet even though it's obviously too late to request that they be applied.
Dec 31, 2019, 8:36 pm
#5
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I was looking on my laptop. However, I'm an iPerson, so no Android app access.
Dec 31, 2019, 9:18 pm
#6
Join Date: Mar 2012
Posts: 3,166
Does anyone know how the system is going to track the total nights for 2019 for stays with check-out dates close to Dec 31 or right after Jan 1?
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
Dec 31, 2019, 9:22 pm
#7
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Does anyone know how the system is going to track the total nights for 2019 for stays with check-out dates close to Dec 31 or right after Jan 1?
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
Dec 31, 2019, 10:20 pm
#9
Join Date: Dec 2009
Location: Bangkok, Thailand
Programs: DL 1MM Platinum, UA 1k, HH Silver, BonVoy Platinum
Posts: 1,146
I was looking at my account too, well, I limped to 53 nights so finally achieved Platinum (after losing it 2 years back) but now my account says I've stayed 7 nights in 2020 and have 5 bonus nights, so 12 total for 2020 and need "5 nights to renew Platinum". Weird?
Jan 1, 2020, 12:00 am
#10
Join Date: Nov 2012
Posts: 804
Data glitches during the 2019/2020 Status Reset
Hi again guys, just looking at my account today and obviously the "nights this year" tab has been reset to 0. However, when I goto my overview tab, it says "10 nights to Titanium" under the "0 nights this year" section. I thought I would need to stay to stay another 50 days this year to keep my platinum and then another 25 days to be upgraded to titanium ? Last year I stayed a total of 55 nights so I am not sure where the 10 nights even comes from or if it is a bug ?
Jan 1, 2020, 1:37 am
#11
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Does anyone know how the system is going to track the total nights for 2019 for stays with check-out dates close to Dec 31 or right after Jan 1?
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
Jan 1, 2020, 2:45 am
#12
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,353
Yep my account was also zero, & as post 3 above said it might be a SNA tweak/update as i also lost a 2019 SNA. ( it just expired ). But all the 2020 SNA's are there + 15 mrt bonvoy credit card nights as bonus nights. (they normally post mid feb from chase).
Jan 1, 2020, 4:22 am
#13
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 791
Returned home on 30. December after a 5-nite stay in Barcelona. This stay would bring my 2019 total nights to 52, thereby renewing Platinum Elite status.
The account has been zeroed out and the stay has not yet posted.
Is there something I need to proactively do?
The account has been zeroed out and the stay has not yet posted.
Is there something I need to proactively do?
Jan 1, 2020, 5:06 am
#14
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I'd say give it time to post since your status won't be downgraded immediately even without the Barcelona stay. (BTW I'm jealous and I hope you stayed either in LM or Hotel Claris; I'm not a fan of the Arts RC property.) Assuming that you have a copy of the folio clearly showing dates, ti shouldn't be a problem, although of course we're talking about Bonvoy IT and C(non)S.
