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Issues, glitches and data inconsistencies with the 2019-2020 rollover process

Issues, glitches and data inconsistencies with the 2019-2020 rollover process

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Old Feb 14, 20, 2:54 am   -   Wikipost
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Report from the Bonvoy Lurker Team in Post #92: "The [elite] year count will be updated after the year end account review is completed."
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Old Dec 31, 19, 9:19 pm
  #1  
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Issues, glitches and data inconsistencies with the 2019-2020 rollover process

Bonvoy has already zeroed out my account for 2019 at about 10 pm Eastern time. I had wanted to check and document my totals for the year and now all I can see is my lifetime nights.

Annoying, even though I requalified for Amb a while ago and have LTT.
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Old Dec 31, 19, 9:28 pm
  #2  
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Originally Posted by MSPeconomist View Post
I had wanted to check and document my totals for the year and now all I can see is my lifetime nights.
You don't keep your own spreadsheet? I think they may have switched at 00:00 UTC.
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Old Dec 31, 19, 9:31 pm
  #3  
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Originally Posted by mahasamatman View Post
You don't keep your own spreadsheet? I think they may have switched at 00:00 UTC.
NO, I usually just watch that every stay posts correctly and that no points have been mysteriously deducted.

ADDED: I still have some SNAs that expire today in my account. They weren't removed yet even though it's obviously too late to request that they be applied.
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Old Dec 31, 19, 9:34 pm
  #4  
 
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I can still see 2019 summary totals in the Android app.
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Old Dec 31, 19, 9:36 pm
  #5  
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I was looking on my laptop. However, I'm an iPerson, so no Android app access.
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Old Dec 31, 19, 10:18 pm
  #6  
 
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Does anyone know how the system is going to track the total nights for 2019 for stays with check-out dates close to Dec 31 or right after Jan 1?
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
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Old Dec 31, 19, 10:22 pm
  #7  
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Originally Posted by agjil View Post
Does anyone know how the system is going to track the total nights for 2019 for stays with check-out dates close to Dec 31 or right after Jan 1?
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
If you have a folio showing a December 31st checkout, I don't see how it could be a problem, although Bonvoy's IT and CS might create one.
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Old Dec 31, 19, 11:10 pm
  #8  
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It's like Marriott is anxious to turn the page on 2019 or something...
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Old Dec 31, 19, 11:20 pm
  #9  
 
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I was looking at my account too, well, I limped to 53 nights so finally achieved Platinum (after losing it 2 years back) but now my account says I've stayed 7 nights in 2020 and have 5 bonus nights, so 12 total for 2020 and need "5 nights to renew Platinum". Weird?
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Old Jan 1, 20, 1:00 am
  #10  
 
Join Date: Nov 2012
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Data glitches during the 2019/2020 Status Reset

Hi again guys, just looking at my account today and obviously the "nights this year" tab has been reset to 0. However, when I goto my overview tab, it says "10 nights to Titanium" under the "0 nights this year" section. I thought I would need to stay to stay another 50 days this year to keep my platinum and then another 25 days to be upgraded to titanium ? Last year I stayed a total of 55 nights so I am not sure where the 10 nights even comes from or if it is a bug ?
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Old Jan 1, 20, 2:37 am
  #11  
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Originally Posted by agjil View Post
Does anyone know how the system is going to track the total nights for 2019 for stays with check-out dates close to Dec 31 or right after Jan 1?
I just checked out from a hotel earlier today (Dec 31), and my stay was for 5 nights.
I need those 5 nights to hit Titanium for 2020, and since the annual night count got zeroed out already, I'm a little worried the system might mess up the nights for 2019.
FAQ : Stay, night and $$ credits for stays spanning New Years Eve.
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Old Jan 1, 20, 3:45 am
  #12  
 
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Yep my account was also zero, & as post 3 above said it might be a SNA tweak/update as i also lost a 2019 SNA. ( it just expired ). But all the 2020 SNA's are there + 15 mrt bonvoy credit card nights as bonus nights. (they normally post mid feb from chase).
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Old Jan 1, 20, 5:22 am
  #13  
 
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Returned home on 30. December after a 5-nite stay in Barcelona. This stay would bring my 2019 total nights to 52, thereby renewing Platinum Elite status.

The account has been zeroed out and the stay has not yet posted.

Is there something I need to proactively do?
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Old Jan 1, 20, 6:06 am
  #14  
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Originally Posted by Gigantor View Post
Returned home on 30. December after a 5-nite stay in Barcelona. This stay would bring my 2019 total nights to 52, thereby renewing Platinum Elite status.

The account has been zeroed out and the stay has not yet posted.

Is there something I need to proactively do?
I'd say give it time to post since your status won't be downgraded immediately even without the Barcelona stay. (BTW I'm jealous and I hope you stayed either in LM or Hotel Claris; I'm not a fan of the Arts RC property.) Assuming that you have a copy of the folio clearly showing dates, ti shouldn't be a problem, although of course we're talking about Bonvoy IT and C(non)S.
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Old Jan 1, 20, 6:09 am
  #15  
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nice to see they already credited the CC nights for 2020 ... and zero night needed to renew Titanium is also good to see
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