Jan 9, 2020, 11:52 am
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Feb 6, 2020, 2:05 am
#151
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
"I do see that you have re-earned Platinum status in 2019 for a 7th Platinum year. I have inquired and received confirmation that on January 31, 2020 our Tech team started updating Elite and Lifetime status on millions of accounts. There are no timelines or deadlines as to when it will be completed."
it should read: "Since the current automatic process to update Elite and Lifetime status is highly unreliable the tech team started a manual update of the accounts with ETA 31 Dec 2021"
Last edited by X-ON; Feb 6, 2020 at 2:41 am
Feb 6, 2020, 4:38 am
#152
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Here's the answer that I received back after an inquiry to my ambassador; the answer came from a separate support team:
"I do see that you have re-earned Platinum status in 2019 for a 7th Platinum year. I have inquired and received confirmation that on January 31, 2020 our Tech team started updating Elite and Lifetime status on millions of accounts. There are no timelines or deadlines as to when it will be completed."
"I do see that you have re-earned Platinum status in 2019 for a 7th Platinum year. I have inquired and received confirmation that on January 31, 2020 our Tech team started updating Elite and Lifetime status on millions of accounts. There are no timelines or deadlines as to when it will be completed."
Feb 6, 2020, 3:15 pm
#153
Join Date: Aug 2005
Posts: 156
Marriott denies a platinum status, HELP
Hello,
In the mid of January my account showed 9 nights needed to reach platinum status (I have a screenshot to prove it)
I stayed 12 nights at the Marriott properties since then.
That means I should have been Platinum. Yet when I log in to my account today, it states I still need 10 more nights to the Platinum status.
After several phone calls with several Marriott agents (some of them were supervisors) that led absolutely nowhere. They seem to be like robots, not listening to my case, not willing to set the record straight.
Who should I contact that can help me to get my status corrected?
Thank you.
In the mid of January my account showed 9 nights needed to reach platinum status (I have a screenshot to prove it)
I stayed 12 nights at the Marriott properties since then.
That means I should have been Platinum. Yet when I log in to my account today, it states I still need 10 more nights to the Platinum status.
After several phone calls with several Marriott agents (some of them were supervisors) that led absolutely nowhere. They seem to be like robots, not listening to my case, not willing to set the record straight.
Who should I contact that can help me to get my status corrected?
Thank you.
Feb 6, 2020, 3:22 pm
#154
Join Date: Feb 2015
Posts: 188
Do you actually have the 50 nights required for platinum status? If you only stayed 12 nights in January, I’m thinking not, even with 15 credit card nights. Or did you actually spend the first half (actually, the first 26 days) of January in a Marriott?
Feb 6, 2020, 3:38 pm
#155
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
It's bad Marriott IT (shocker), you actually needed 50 nights for Platinum as of 1/1, the site/app just didn't show it.
Feb 6, 2020, 3:42 pm
#157
Join Date: Feb 2015
Posts: 188
because they have terrible IT and the counter is wrong. Unless you have 50 nights, you aren’t entitled to Platinum. This is why they aren’t helping you.
Feb 6, 2020, 3:45 pm
#159
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
People have seen all kinds of glitches as they do year end updates. The question is - how many nights did you have mid Jan?
Feb 6, 2020, 3:47 pm
#160
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
So as of mid January you did not have 41 nights recorded/earned? Because 41 plus 9 would give you the required 50 nights to achieve Platinum status but you seem to be side stepping that direct question. How many nights have you earned since January 1st? Just 12 nights?
Feb 6, 2020, 3:47 pm
#161
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Feb 6, 2020, 3:50 pm
#162
Join Date: Feb 2015
Posts: 188
hahaha accountable... Marriott? But really, accountable for what? Not providing you with something you aren’t yet entitled to? Spending anytime on this forum would tell you how bad their IT is, and how the counters were wrong.
Feb 6, 2020, 3:50 pm
#163
Join Date: Feb 2015
Posts: 148
Still showing Ambassador Elite Status despite not re-qualifying
Both my app, and website are showing me as Ambassador Elite, despite not re-qualifying last year. The problem is, I really really need to know if this is a mistake, or if I was somehow granted an exception without me knowing. Because I did not re-qualify I was planning on switching to Hyatt, and have already accumulated 22 nights this year with them. Is anyone else still showing Ambassador Elite despite not qualifying last year?
as a data point, I had about 130 nights, but only 14k spend, and also spent probably over a million points in award stays.
as a data point, I had about 130 nights, but only 14k spend, and also spent probably over a million points in award stays.
Feb 6, 2020, 3:55 pm
#164
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
Give it this month and it will re adjust. My SO is still showing Platinum despite not requalifying this year. So we are looking at status refreshing at the end of February now. I did requalify organically, so we will keep puting Marriott nights on mine and Hilton night on my SO's who is Gold (free breaky).
Feb 6, 2020, 4:22 pm
#165
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
Nop, they should not. The amount of nights needed to get Platinum status is 50 nights in a calendar year. Did you stay 50 nights including those that come from Cobranded Credit Cards or hosting events @ Marriott hotels that include a room block?