Jan 9, 2020, 11:52 am
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Feb 24, 2020, 8:07 pm
#181
Join Date: Mar 2019
Posts: 20
Mine used to say "Ambassador Elite at 56 Nights" and now it says "Ambassador Elite at 61 Nights" so I guess that's progress
Now that I think about it, I missed Ambassador by 23 nights last year, and this year's message has always been 23 nights above my current year amount (I'm at 38 now)
Now that I think about it, I missed Ambassador by 23 nights last year, and this year's message has always been 23 nights above my current year amount (I'm at 38 now)
Feb 24, 2020, 8:11 pm
#183
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
David
Feb 25, 2020, 2:17 pm
#185
Join Date: May 2019
Posts: 13
About a week ago I submitted a ticket to Marriott:
My Lifetime "Years as Platinum" counter has not incremented to count 2019 yet.
Their response:Thank you for your response to Marriott Bonvoy. I welcome the opportunity to assist you.
It is my pleasure to assist you regarding your lifetime status. I would like to inform you that you have been platinum elite member with us for nine years and completed --- lifetime nights. Please note, For lifetime platinum elite you are require to complete 600 nights in 10 years. And you have complete --- nights. Please complete the remaining nights with us. Once you complete the nights the lifetime elite status will automatically upgrade to your account.
-----------, I appreciate your loyalty towards Marriott Bonvoy. I wish you a good day ahead. If you require further assistance, kindly reply to this email.
Warm regards,
Sameer M
Marriott Bonvoy Guest Service
Lol.
It is my pleasure to assist you regarding your lifetime status. I would like to inform you that you have been platinum elite member with us for nine years and completed --- lifetime nights. Please note, For lifetime platinum elite you are require to complete 600 nights in 10 years. And you have complete --- nights. Please complete the remaining nights with us. Once you complete the nights the lifetime elite status will automatically upgrade to your account.
-----------, I appreciate your loyalty towards Marriott Bonvoy. I wish you a good day ahead. If you require further assistance, kindly reply to this email.
Warm regards,
Sameer M
Marriott Bonvoy Guest Service
Feb 29, 2020, 10:08 am
#187
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
About a week ago I submitted a ticket to Marriott:
My Lifetime "Years as Platinum" counter has not incremented to count 2019 yet.
Their response:Thank you for your response to Marriott Bonvoy. I welcome the opportunity to assist you.
It is my pleasure to assist you regarding your lifetime status. I would like to inform you that you have been platinum elite member with us for nine years and completed --- lifetime nights. Please note, For lifetime platinum elite you are require to complete 600 nights in 10 years. And you have complete --- nights. Please complete the remaining nights with us. Once you complete the nights the lifetime elite status will automatically upgrade to your account.
-----------, I appreciate your loyalty towards Marriott Bonvoy. I wish you a good day ahead. If you require further assistance, kindly reply to this email.
Warm regards,
Sameer M
Marriott Bonvoy Guest Service
Lol.It is my pleasure to assist you regarding your lifetime status. I would like to inform you that you have been platinum elite member with us for nine years and completed --- lifetime nights. Please note, For lifetime platinum elite you are require to complete 600 nights in 10 years. And you have complete --- nights. Please complete the remaining nights with us. Once you complete the nights the lifetime elite status will automatically upgrade to your account.
-----------, I appreciate your loyalty towards Marriott Bonvoy. I wish you a good day ahead. If you require further assistance, kindly reply to this email.
Warm regards,
Sameer M
Marriott Bonvoy Guest Service
Feb 29, 2020, 1:13 pm
#188
Join Date: Nov 2010
Location: California
Posts: 241
The skim/copy/paste school of customer service. Assuming it wasn't a bot replying to begin with.
Mar 2, 2020, 9:09 pm
#189
Join Date: Apr 2010
Location: SIN
Programs: *G, OWE
Posts: 92
Both my app, and website are showing me as Ambassador Elite, despite not re-qualifying last year. The problem is, I really really need to know if this is a mistake, or if I was somehow granted an exception without me knowing. Because I did not re-qualify I was planning on switching to Hyatt, and have already accumulated 22 nights this year with them. Is anyone else still showing Ambassador Elite despite not qualifying last year?
as a data point, I had about 130 nights, but only 14k spend, and also spent probably over a million points in award stays.
as a data point, I had about 130 nights, but only 14k spend, and also spent probably over a million points in award stays.
I hadn't seen this thread so I contacted my former Ambassador this morning. Whilst you certainly don't feel the love anymore once you drop back to Titanium she did reply:
Your new status as a Titanium Elite member will reflect on your account in early March 2020. We have not been informed on the exact date when it would happen but it should be updated soon. In the meantime, you may contact the dedicated Loyalty Care Team at 1800 325 5555 toll-free from xxx or email [email protected] for assistance. You may also go to https://www.marriott.com/help/loyalt...mer-support.mi to view the list of phone numbers if you will be calling from outside of xxx.
I guess we wait for everything to update seamlessly over the next few days.
Mar 3, 2020, 5:36 am
#190
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
I really am starting to wonder if there are a team of hamsters manually updating Marriott members' accounts.I'm still waiting for my years of status to update (to 10 years/10 years/9 years) and it's March! Why this isn't a seemless automatic process that happens either when you hit a status level during the year or automatically on Jan 1 of the next year is mind boggling.
Lurkers, any idea when the "year-end account review" will be over and if we don't see the right count we should go ahead and contact either your team or corporate CS?
Lurkers, any idea when the "year-end account review" will be over and if we don't see the right count we should go ahead and contact either your team or corporate CS?
Mar 8, 2020, 9:44 am
#191
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410
Additional Platinum Year Posted for 2019!
I finally rolled from 8 years of Platinum to 9 years of Platinum overnight (earned during 2019.)
Progress!
Anyone else?
Progress!
Anyone else?
Mar 8, 2020, 3:28 pm
#192
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Yes! I just checked (inspired by your post) on the iOS app and I've incremented from 7 Years as Platinum to 8 as earned in 2019. This is now correct. The other counts (Years as Gold or Platinum etc.) have also correctly incremented. Joy of joy.
Mar 9, 2020, 12:59 am
#195
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
If you first qualified in 2018 then it would appear to be correct.
2018 = 1 year of qualification (through 2019)
2019 = 1 year of qualification (through 2020)
Add them together and the total years of qualification = 2
Therefore the count appears to be correct.