TerryK

You will received points only.

bennyg2

And then 4 nights (it's a 4 night stay), not 4 nights x 2. Correct?

TerryK

Yes. You will receive points only, nothing else.

MSPeconomist

Zeeflys

Flying for Fun

I had 2 rooms booked at the Westin Sydney, one regular room & one suite on separate reservations. After check-out, the stay & points credited for the regular room I was not occupying. After the 10 days I submitted a request for the other points but was denied as they said my stay already posted.

I guess they missed that the reservation number was different and the significantly higher rate on the suite. I followed up with a tweet to Bonvoy explaining everything again and provided both reservation numbers and referenced the section of the T&Cs and suggested a consideration of additional points for their CS failure.

I received a quick reply that it would not be a "qualifying stay" (which I was not looking for) but did adjust the points and as a "one-time," gesture added an additional 2500 points.

If you are having issues, the Marriott Bonyon Assist via twitter seems to an avenue for a quick resolution.

This was their response!

Hello James, under the Marriott Bonvoy program only the room the Member stays in themselves would be eligible to earn Stay credit. We have however, combined your eligible revenue from your additional folio and have adjusted your Points earnings from this stay. As a one-time gesture of goodwill we have also provided an additional 2,500 Points to your account. You should see both deposits reflect on your Marriott Bonvoy account shortly. Please let us know if you have any other questions or concerns we may assist with.

And this was my reply!

I understand that the additional room is not a "Qualifying Stay" pursuant to section 2.1.d.ii of the terms and conditions, nonetheless, section 2.1d.i specifically spells out "A member may only earn Points for up to (3) guest rooms during any Stay if he/she stays in the one of the reserved guest rooms....," which I referenced in my request. I was not requesting an Elite Night Credit!

Thank you for your time.

James in Portland

RogerD408

Often I have received responses saying they will follow the rules "as a one-time gesture", which burns me up (and I've lost count of the one-time gestures I've received). However, in your case the extra 2500 points was the one-time gesture and it's worded correctly. Given it doesn't really matter which room you get the nights credit for this all nets out correct. I do find it interesting where it's the lower of the two rooms that the property chose to post, seems to be the trend. I wonder if it's part of the training or personal choice? When in doubt low-ball the guest.

flying_geek

I think I have been getting multiple room nights credit this year - having a 9 year old, we often get two rooms with a connecting door and I had a few stays where a co-workers room was in my name. In any case, the web site claims I had way more nights this year than I think it should have. Of course the details are hard to figure out from the web site since it doesn't just show nights per credit - but somehow I ended up with more nights than I should have. I did not see this miraculous night increase last year - it's definitely a new development - possibly since I finally got my LTT status.

RogerD408

It's not in the rules, but does happen when a property messes up (which happens often on many things). Now should Marriott have a reason to audit your account (maybe because of a member mentioning it on a forum they monitor, um like FT) then there is a chance those extra nights will be clawed back. And I wouldn't be surprised if it's done at a time that you have no opportunity to recover (say weeks before year end and you can't make up the nights needed to make/maintain status). I suggest you figure out what is right and manage your stays to that number so you're not caught off guard. In the meantime take advantage of the extra nights and claim the 50/75 night benefits as early as you can. But this does not mean there has been a change in the rules and everyone should count on it.

flying_geek

imseanbrown

Hello fellow pissed off Bonvoy'ers -

I have been fighting with the 'elite services' monkeys for the past 2 months on a few overlapping stays. I booked 3 reservations, my name and CC used on all three. They're saying because it was overlapping dates, I would only earn credit for one reservation and not the others.

They say that stay nights only count for one reservation. This seems to have changed this year, since in December 18, me and my team did the exact same thing at a different property without any earning/posting issues.

Is this just ANOTHER changed policy that we now have to deal with or should I escalate to corp Marriott?

myperks

cfischer

the easy solution is to get all charges for all rooms merged into 1 folio at check-out. These credit correctly all the time. It's not that difficult.

GentleGiant

Not that used to Marriott. If I book more than one room do I get any credit for the second one?

Had a bill of around £220 ($280) for the 2 rooms for one night (different original bookings but paid on one bill) and got 3,731 points. I should be on double points so I have no idea if this is correct. Was also given one night credit.

Any idea how to work out if this is correct? As there appears to be no breakdown of points with Marriott.

Thanks!

myperks

You should only get one night credit but points for both rooms. £220 should be about $220 usd before taxes x 10 should be 2200 points x 2 for double should be around 4400 points for both rooms not including any elite bonuses. If you are at least Platinum with 50% bonus, I would speculate only one room worth of points was credited $110 x 25 plus 1000 amenity ~ 3750.