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Thread: FAQ: Questions about points/nights for multiple rooms [Master Thread]
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Old Apr 15, 2019 | 1:31 pm
  #87  
myperks
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15 Years on Site
 
Join Date: Dec 2007
Location: SFO
Posts: 5,210
Originally Posted by imseanbrown
Hello fellow pissed off Bonvoy'ers -

I have been fighting with the 'elite services' monkeys for the past 2 months on a few overlapping stays. I booked 3 reservations, my name and CC used on all three. They're saying because it was overlapping dates, I would only earn credit for one reservation and not the others.

They say that stay nights only count for one reservation. This seems to have changed this year, since in December 18, me and my team did the exact same thing at a different property without any earning/posting issues.

Is this just ANOTHER changed policy that we now have to deal with or should I escalate to corp Marriott?
You can earn one elite night credit per night but you should get the points for all nights up to 3 rooms. This rule was a departure from SPG. But if you overlapping reservations span over separate nights, you should, IME, get elite night credit for at least one room per calendar night.
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