Originally Posted by Flying for Fun

I had 2 rooms booked at the Westin Sydney, one regular room & one suite on separate reservations. After check-out, the stay & points credited for the regular room I was not occupying. After the 10 days I submitted a request for the other points but was denied as they said my stay already posted.

I guess they missed that the reservation number was different and the significantly higher rate on the suite. I followed up with a tweet to Bonvoy explaining everything again and provided both reservation numbers and referenced the section of the T&Cs and suggested a consideration of additional points for their CS failure.

I received a quick reply that it would not be a "qualifying stay" (which I was not looking for) but did adjust the points and as a "one-time," gesture added an additional 2500 points.

If you are having issues, the Marriott Bonyon Assist via twitter seems to an avenue for a quick resolution.

This was their response!

Hello James, under the Marriott Bonvoy program only the room the Member stays in themselves would be eligible to earn Stay credit. We have however, combined your eligible revenue from your additional folio and have adjusted your Points earnings from this stay. As a one-time gesture of goodwill we have also provided an additional 2,500 Points to your account. You should see both deposits reflect on your Marriott Bonvoy account shortly. Please let us know if you have any other questions or concerns we may assist with.

And this was my reply!

I understand that the additional room is not a "Qualifying Stay" pursuant to section 2.1.d.ii of the terms and conditions, nonetheless, section 2.1d.i specifically spells out "A member may only earn Points for up to (3) guest rooms during any Stay if he/she stays in the one of the reserved guest rooms....," which I referenced in my request. I was not requesting an Elite Night Credit!

Thank you for your time.

James in Portland