FAQ: Questions about points/nights for multiple rooms [Master Thread]
#16
Join Date: Jun 2010
Posts: 210
FAQ: Questions about points/nights for multiple rooms [Master Thread]
hi, does anyone have definitive answer on how stay nights get posted for multiple rooms?
Understood previously SPG posts up to 3 rooms and new program does only 1.
But also heard saying they will grandfather SPG rules until the EOY.
Does that mean I have to stay in a SPG property? I miraculously have 42 nights and thinking about a MR, wanted to be sure
Understood previously SPG posts up to 3 rooms and new program does only 1.
But also heard saying they will grandfather SPG rules until the EOY.
Does that mean I have to stay in a SPG property? I miraculously have 42 nights and thinking about a MR, wanted to be sure
#19
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Until your account is audited early next year or the IT is corrected and those extra nights and the status they got for you are all clawed back.
#20
Join Date: May 2014
Posts: 235
it didn't happen anymore. Recently stay 3 nights at SPG's property but only points of all rooms received. Stay didn't.
#21
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
Purely anecdotal but I recently stayed at a JW Marriott where I received stay credit for both rooms which I thought was odd considering that Marriott has a policy of not crediting nights beyond the first room booked.
#22
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, well noted that some properties mess up and things happen that shouldn't. Be aware, should they have reason to audit your account that second night could get clawed back. So if you are just crossing a tier threshold go an extra night to make sure you don't miss the goal. If it gets pulled the end of December (or even January for that matter) you may not have time to make it up.
#23
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Several times a year I would travel with salespeople who might have allegiance to a different hotel chain. On night one we might stay at IHG in two rooms, but both registered under the salesperson's account. The next night we would stay at a MR hotel both under my MR#. We would do this because two nights of MR points were more valuable to me than one MR and one IHG, and visa versa for the salesperson. We would run the charges separately under our own cards so as to get separate folios so we could expense the rooms on each or our expense accounts. When the reservations were run separately even though they were each under the same MR# I would usually get credit for both nights. Given I was already LTP and had way more nights than I ever needed the extra night didn't really matter. This was more likely to happen at the lower end brands like FI, SHS, CY, TPS and RI and less likely to happen at the full service hotels, but it did happen at full service hotels.
Nothing was ever audited, clawed back, questioned or seemingly ever noticed.
#24
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
I've booked 3 rooms as separate reservations at a specific Courtyard most years for the last 10 years and I've always received credit for all 3 rooms even though the official policy says it should only be one room. I think unless the property goes in and manually deletes or changes the number it will post. Maybe Marriott will update the system to not allow this but somehow I think they have bigger issues to fix first.
#25
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 880
Yes, well noted that some properties mess up and things happen that shouldn't. Be aware, should they have reason to audit your account that second night could get clawed back. So if you are just crossing a tier threshold go an extra night to make sure you don't miss the goal. If it gets pulled the end of December (or even January for that matter) you may not have time to make it up.
#26
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
i dont know if Marriott will do the same, but spg has been willing to make allowances if you have a compelling story for not crossing a threshold. If you call in and say 'hey look, you guys gave me credit for it, thats what the rules always were, i already did a mattress run to get to 50 nights, if I would have known what my total actually was i wouldnt have made sure to get those two nights you clawed back in' - they might just give you the status as a courtesy.
#27
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
I've booked 3 rooms as separate reservations at a specific Courtyard most years for the last 10 years and I've always received credit for all 3 rooms even though the official policy says it should only be one room. I think unless the property goes in and manually deletes or changes the number it will post. Maybe Marriott will update the system to not allow this but somehow I think they have bigger issues to fix first.
#28
Join Date: Sep 2017
Posts: 575
I made three separate stays at hotel. 2 for me 1 for my parents.
My stays:
11/26-11/28
11/29-11/31
My Parents:
11/25-11/31
My two stays have posted but my parents stay has not.
My parents room was in my name, I paid for it with my credit card, and my membership number was on it. Am I supposed to get points for that stay? I don't need the nights.
My stays:
11/26-11/28
11/29-11/31
My Parents:
11/25-11/31
My two stays have posted but my parents stay has not.
My parents room was in my name, I paid for it with my credit card, and my membership number was on it. Am I supposed to get points for that stay? I don't need the nights.
#29
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
I made three separate stays at hotel. 2 for me 1 for my parents.
My stays:
11/26-11/28
11/29-11/31
My Parents:
11/25-11/31
My two stays have posted but my parents stay has not.
My parents room was in my name, I paid for it with my credit card, and my membership number was on it. Am I supposed to get points for that stay? I don't need the nights.
My stays:
11/26-11/28
11/29-11/31
My Parents:
11/25-11/31
My two stays have posted but my parents stay has not.
My parents room was in my name, I paid for it with my credit card, and my membership number was on it. Am I supposed to get points for that stay? I don't need the nights.
Points but not nights (or stay).