FAQ: Questions about points/nights for multiple rooms [Master Thread]
#1
Original Poster
Join Date: Aug 2006
Location: SF Bay Area
Programs: UA 1K3M, Marriott(SPG) Lifetime Plat
Posts: 230
Multiple Rooms, Same Hotel Elite Qualification Rules
Hi - I am (was) an SPG Platinum member.
I just found out that as of August 18, you no longer get night credits for multiple rooms booked at the same property for the same nights. For example, if I were on a family vacation and I booked two rooms for the same dates, I used to be able to collect "qualifying night" credit for both rooms towards elite status (but I believe 1 stay for both rooms), but now I would only get night credit for one room.
The folks on SPG social media confirmed this. Is this correct? It would be bizarre to have this new rule for 2018 (I get it if it's for 2019), as in 2018 you could still qualify for Plat with stays (sadly I always qualify with nights).
Thoughts appreciated. Thank you.
Edit: Adding the T&Cs
https://www.marriott.com/loyalty/terms/default.mi
I just found out that as of August 18, you no longer get night credits for multiple rooms booked at the same property for the same nights. For example, if I were on a family vacation and I booked two rooms for the same dates, I used to be able to collect "qualifying night" credit for both rooms towards elite status (but I believe 1 stay for both rooms), but now I would only get night credit for one room.
The folks on SPG social media confirmed this. Is this correct? It would be bizarre to have this new rule for 2018 (I get it if it's for 2019), as in 2018 you could still qualify for Plat with stays (sadly I always qualify with nights).
Thoughts appreciated. Thank you.
Edit: Adding the T&Cs
https://www.marriott.com/loyalty/terms/default.mi
Last edited by sfsouthbay; Nov 6, 2018 at 10:31 pm
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hi - I am (was) an SPG Platinum member.
I just found out that as of August 18, you no longer get night credits for multiple rooms booked at the same property for the same nights. For example, if I were on a family vacation and I booked two rooms for the same dates, I used to be able to collect "qualifying night" credit for both rooms towards elite status (but I believe 1 stay for both rooms), but now I would only get night credit for one room.
The folks on SPG social media confirmed this. Is this correct? It would be bizarre to have this new rule for 2018 (I get it if it's for 2019), as in 2018 you could still qualify for Plat with stays (sadly I always qualify with nights).
Thoughts appreciated. Thank you.
I just found out that as of August 18, you no longer get night credits for multiple rooms booked at the same property for the same nights. For example, if I were on a family vacation and I booked two rooms for the same dates, I used to be able to collect "qualifying night" credit for both rooms towards elite status (but I believe 1 stay for both rooms), but now I would only get night credit for one room.
The folks on SPG social media confirmed this. Is this correct? It would be bizarre to have this new rule for 2018 (I get it if it's for 2019), as in 2018 you could still qualify for Plat with stays (sadly I always qualify with nights).
Thoughts appreciated. Thank you.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Last edited by Starwood Lurker; Nov 6, 2018 at 5:36 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Hi - I am (was) an SPG Platinum member.
I just found out that as of August 18, you no longer get night credits for multiple rooms booked at the same property for the same nights. For example, if I were on a family vacation and I booked two rooms for the same dates, I used to be able to collect "qualifying night" credit for both rooms towards elite status (but I believe 1 stay for both rooms), but now I would only get night credit for one room.
The folks on SPG social media confirmed this. Is this correct? It would be bizarre to have this new rule for 2018 (I get it if it's for 2019), as in 2018 you could still qualify for Plat with stays (sadly I always qualify with nights).
Thoughts appreciated. Thank you.
I just found out that as of August 18, you no longer get night credits for multiple rooms booked at the same property for the same nights. For example, if I were on a family vacation and I booked two rooms for the same dates, I used to be able to collect "qualifying night" credit for both rooms towards elite status (but I believe 1 stay for both rooms), but now I would only get night credit for one room.
The folks on SPG social media confirmed this. Is this correct? It would be bizarre to have this new rule for 2018 (I get it if it's for 2019), as in 2018 you could still qualify for Plat with stays (sadly I always qualify with nights).
Thoughts appreciated. Thank you.
#4
Original Poster
Join Date: Aug 2006
Location: SF Bay Area
Programs: UA 1K3M, Marriott(SPG) Lifetime Plat
Posts: 230
This is confirmed. There is no functionality in the system we now use for posting extra rooms as separate stays and nights. All of the charges for extra rooms are now only able to be posted to your room only.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
I booked two rooms using points - would it be possible to have the second night credited to my friend who will be staying in the other room? She's a plat as well. I can just do that at check-in perhaps?
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,298
The new combined program is following legacy MR (rather than SPG) rules on this. AFAIK MR never gave nights credit for the second or third room.
Stays are becoming irrelevant for status too, although you can still qualify for status this year based on stays in legacy Starwood hotels only.
Stays are becoming irrelevant for status too, although you can still qualify for status this year based on stays in legacy Starwood hotels only.
#6
Original Poster
Join Date: Aug 2006
Location: SF Bay Area
Programs: UA 1K3M, Marriott(SPG) Lifetime Plat
Posts: 230
Yeah, good idea. It's just a lot to read.
#7
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Thank you. I wish this would just go into effect in 2019. For some reason if this was announced, I missed it.
I booked two rooms using points - would it be possible to have the second night credited to my friend who will be staying in the other room? She's a plat as well. I can just do that at check-in perhaps?
I booked two rooms using points - would it be possible to have the second night credited to my friend who will be staying in the other room? She's a plat as well. I can just do that at check-in perhaps?
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
#8
Original Poster
Join Date: Aug 2006
Location: SF Bay Area
Programs: UA 1K3M, Marriott(SPG) Lifetime Plat
Posts: 230
No, your friend could not earn night credit by this stay.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
What's so bizarre about all of this is that the rules for 2018 (for 2019 requalification) changed in August 2018. We all started the year with the thought that at least for 2018 things would remain the same, and any changes would go into effect on January 1, 2019 (for 2020 requalification). I just don't understand the logic (even if it's a systems issue).
#9
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,948
Thank you for the quick response.
What's so bizarre about all of this is that the rules for 2018 (for 2019 requalification) changed in August 2018. We all started the year with the thought that at least for 2018 things would remain the same, and any changes would go into effect on January 1, 2019 (for 2020 requalification). I just don't understand the logic (even if it's a systems issue).
What's so bizarre about all of this is that the rules for 2018 (for 2019 requalification) changed in August 2018. We all started the year with the thought that at least for 2018 things would remain the same, and any changes would go into effect on January 1, 2019 (for 2020 requalification). I just don't understand the logic (even if it's a systems issue).
But some Marriott exec seems to have decided that members were pounding on the door demanding to have our Marriott and SPG nights combined for status purposes. Many of us weren't...
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,298
Flyertalk has been saying this since the August date was first mooted, although the threads are way too long for a review at this stage.
But some Marriott exec seems to have decided that members were pounding on the door demanding to have our Marriott and SPG nights combined for status purposes. Many of us weren't...
But some Marriott exec seems to have decided that members were pounding on the door demanding to have our Marriott and SPG nights combined for status purposes. Many of us weren't...
I suspect it was the kettles who became excited when they realized that they might qualify for Silver if their nights were combined.
#11
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Thank you for the quick response.
What's so bizarre about all of this is that the rules for 2018 (for 2019 requalification) changed in August 2018. We all started the year with the thought that at least for 2018 things would remain the same, and any changes would go into effect on January 1, 2019 (for 2020 requalification). I just don't understand the logic (even if it's a systems issue).
What's so bizarre about all of this is that the rules for 2018 (for 2019 requalification) changed in August 2018. We all started the year with the thought that at least for 2018 things would remain the same, and any changes would go into effect on January 1, 2019 (for 2020 requalification). I just don't understand the logic (even if it's a systems issue).
As for getting credit for your friend, a possible solution would be to give his MR number at check-in and just maybe they will process the room under his number. Otherwise, the best you can hope for is to get credit for the incidentals charged to his room (but if you're together, charge your room instead).
#12
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 423
I am still getting multiple rooms credited to my legacy SPG account and I haven't combined my accounts..... Anyone else experiencing the same? I wonder if this IT glitch will be missed or fixed by 2019.....
#14
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Just keep in mind should MPG decide to audit your account, those nights/stays could go away and if you've counted on them for status, you'd be hosed. Definitely not part of the program today and probably not wise to post online where we know SPG has a presence here. Good luck.
#15
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,030
Just keep in mind should MPG decide to audit your account, those nights/stays could go away and if you've counted on them for status, you'd be hosed. Definitely not part of the program today and probably not wise to post online where we know SPG has a presence here. Good luck.