May 31, 2019, 4:42 pm
Last edit by: SPN Lifer
This discussion thread is focused on the "classic" (or "old") Marriott Rewards Premier Visa Card issued by Chase (a black metal card) that is currently closed to new applicants. The classic card provides one elite night credit for every $3,000 of spend, an annual free night certificate (which may be used at Category 1-4 hotels), and 15 elite night credits annually.
The discussion thread on the "current" Marriott Premier Plus Visa Card (a/k/a Chase Marriott Bonvoy Visa Card) may be found here: https://www.flyertalk.com/forum/marr...on-thread.html.
There is also a discussion thread in the Chase credit card forum on the Marriott cards: https://www.flyertalk.com/forum/chas...ts-2016-a.html. Note that this Chase forum discussion thread has posts on both the classic and current cards (which have slightly different benefits.)
The discussion thread on the "current" Marriott Premier Plus Visa Card (a/k/a Chase Marriott Bonvoy Visa Card) may be found here: https://www.flyertalk.com/forum/marr...on-thread.html.
There is also a discussion thread in the Chase credit card forum on the Marriott cards: https://www.flyertalk.com/forum/chas...ts-2016-a.html. Note that this Chase forum discussion thread has posts on both the classic and current cards (which have slightly different benefits.)
Marriott Rewards Premier Visa Credit Card
Sep 11, 2019, 8:03 am
#212
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
my night from last month posted properly.
but, I don't think the points posted right. I've never had this happen before and several years but it looks like they treated some spend at autograph properties as non Marriott spend.
Do I call Chase on that or Marriott?
but, I don't think the points posted right. I've never had this happen before and several years but it looks like they treated some spend at autograph properties as non Marriott spend.
Do I call Chase on that or Marriott?
Sep 11, 2019, 8:11 am
#213
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410
Nights I would wait a bit longer for (in June there was a system glitch that Marriott finally fixed.)
Points not posting correctly (especially due to an Autograph Hotel misclassification) would be a Chase issue. I've had that before and they fixed it via private message.
Points not posting correctly (especially due to an Autograph Hotel misclassification) would be a Chase issue. I've had that before and they fixed it via private message.
Sep 16, 2019, 9:40 am
#215
Join Date: Feb 2013
Posts: 1,815
Sep 22, 2019, 4:42 am
#217
Join Date: Feb 2013
Posts: 1,815
Oct 21, 2019, 3:48 am
#221
Join Date: Feb 2013
Posts: 1,815
Finally got the nights from September spend, but this month it was less than I thought it should be.
I know it’s supposed to be calculated by monthly spend, but last 2 times seemed to be aligned with statement spend.
Any idea if they changed the way they are calculating it now?
I know it’s supposed to be calculated by monthly spend, but last 2 times seemed to be aligned with statement spend.
Any idea if they changed the way they are calculating it now?
Nov 14, 2019, 8:12 am
#222
Join Date: Oct 2018
Posts: 54
Quick story about missing points: My Chase VISA account closed on 11/11. I earned 2050 points from non-Marriott spending and over 100,000 points (yes, not a typo) from Marriott spending. The correct amounts appear on my actual credit-card statement.
In my Marriott account, 2050 points posted early yesterday morning. The big block from Marriott spending did not post. They ALWAYS post simultaneously. Not this time.
I called Chase. They said that both point blocks were transmitted at the same time by their big computer. No human hands touched this. It's inconceivable to them how the 2050 could have arrived and been posted correctly, while the other amount was lost somewhere in cyberspace.
I called Marriott. After fighting my way through their automated menu system, I finally got a woman who was both unpleasant and uncooperative, to the point of being rude. She said that Chase didn't send the points and that I should speak with them. Of course, I already had spoken with them and repeated what they said about how the posting of the 2050 points implied that the other amount had also arrived. She insisted that Chase had sent only the smaller amount, which is essentially impossible. I offered to send Marriott my statement. She expressed a complete lack of interest, refused to accept it and just kept telling me to talk to Chase -- which I had just done, and she knew it. Finally, after I refused to take no for an answer, she agreed to open a case on this. She said that someone would do some research and get back to me. But, wow, what a struggle. If this is how Marriott treats a lifetime Titanium member with that kind of Marriott spending, I simply can't imagine how they treat the average Joe.
Bruce
In my Marriott account, 2050 points posted early yesterday morning. The big block from Marriott spending did not post. They ALWAYS post simultaneously. Not this time.
I called Chase. They said that both point blocks were transmitted at the same time by their big computer. No human hands touched this. It's inconceivable to them how the 2050 could have arrived and been posted correctly, while the other amount was lost somewhere in cyberspace.
I called Marriott. After fighting my way through their automated menu system, I finally got a woman who was both unpleasant and uncooperative, to the point of being rude. She said that Chase didn't send the points and that I should speak with them. Of course, I already had spoken with them and repeated what they said about how the posting of the 2050 points implied that the other amount had also arrived. She insisted that Chase had sent only the smaller amount, which is essentially impossible. I offered to send Marriott my statement. She expressed a complete lack of interest, refused to accept it and just kept telling me to talk to Chase -- which I had just done, and she knew it. Finally, after I refused to take no for an answer, she agreed to open a case on this. She said that someone would do some research and get back to me. But, wow, what a struggle. If this is how Marriott treats a lifetime Titanium member with that kind of Marriott spending, I simply can't imagine how they treat the average Joe.
Bruce
When you say your chase account closed do you mean the statement closed, or they closed your card? They closed my card after a huge month of spending and did something similar. Only transmitted part of the points, then blamed marriott. Because I didnt have a card anymore they didnt have much incentive to help me fix it. I never did get the points, or nights credit I had earned via spend.
Dec 11, 2019, 9:16 pm
#225
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410