Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
#361
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Got my 4 pm checkout. Really don't like having to call in the morning of checkout to confirm, but I guess a confirmed 2 pm before and then 4 pm on day of is ok.
#362
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,458
#364
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Gotta stand firm folks...
#365
Join Date: Oct 2006
Posts: 10
I have had mixed success with the late checkout. I find that not all of the front desk staff are aware of the 4 pm entitlement.
What has worked for me is to check in using the app on my phone and selecting a 4 pm checkout. Then when I get to the hotel, just confirm that with the front desk and they will make a note of it on the reservation. This is when I have had the entitlement discussion with the front desk - I just show them the benefit on my phone. Have not needed to check with front desk on morning of checkout.
What has worked for me is to check in using the app on my phone and selecting a 4 pm checkout. Then when I get to the hotel, just confirm that with the front desk and they will make a note of it on the reservation. This is when I have had the entitlement discussion with the front desk - I just show them the benefit on my phone. Have not needed to check with front desk on morning of checkout.
#366
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,988
At the risk of cross-posting (this thread is more appropriate than the other one which popped up first on Google)....at the new Renaissance in NYC and was told by 2 different people to call day of departure (not even the day before) to see what happens
#367
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Please report this to MR. Maybe if the property gets fined for the call they will get in line quicker. I realize the property is a separate entity from MR, but if MR is going to write the rules then the property should step up and follow them or request an exclusion and post such on their webpages.
#368
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,421
#369
Join Date: Feb 2016
Programs: UA 1K, DL DM, National EE, Avis PC, Hyatt Plat, Marriott Plat Premier, HH Diamond, SPG PL
Posts: 27
Please report this to MR. Maybe if the property gets fined for the call they will get in line quicker. I realize the property is a separate entity from MR, but if MR is going to write the rules then the property should step up and follow them or request an exclusion and post such on their webpages.
#370
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Don't give up. Keep reporting properties that are not living up to the program specs and remind them, THEY published the specs, you're not talking about just your expectations/desires. Maybe using Twitter or Marriott Insiders will get more metrics visible. And you have the option of posing on TripAdvisor where more people will see it and maybe also get better attention by the property.
#371
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,988
The way I am reading the FAQ is that the "as late as 4 PM" part gives them the flexibility. 12:01 is a late checkout, right?
However, it seems the "ask the day of" or "ask the day before" is not acceptable since "opportunity to request late checkout earlier than the day of departure through voice reservations, the Marriott app or at the front desk during check-in".
On the other hand, you might get a later checkout as you ask closer to departure?
http://www.marriott.com/marriott-rew...heckout-faq.mi
Have not had problem at any SPG hotels nor other Marriott hotels since this was introduced.
However, it seems the "ask the day of" or "ask the day before" is not acceptable since "opportunity to request late checkout earlier than the day of departure through voice reservations, the Marriott app or at the front desk during check-in".
On the other hand, you might get a later checkout as you ask closer to departure?
http://www.marriott.com/marriott-rew...heckout-faq.mi
Have not had problem at any SPG hotels nor other Marriott hotels since this was introduced.
#372
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,710
The way I am reading the FAQ is that the "as late as 4 PM" part gives them the flexibility. 12:01 is a late checkout, right?
However, it seems the "ask the day of" or "ask the day before" is not acceptable since "opportunity to request late checkout earlier than the day of departure through voice reservations, the Marriott app or at the front desk during check-in".
On the other hand, you might get a later checkout as you ask closer to departure?
http://www.marriott.com/marriott-rew...heckout-faq.mi
Have not had problem at any SPG hotels nor other Marriott hotels since this was introduced.
However, it seems the "ask the day of" or "ask the day before" is not acceptable since "opportunity to request late checkout earlier than the day of departure through voice reservations, the Marriott app or at the front desk during check-in".
On the other hand, you might get a later checkout as you ask closer to departure?
http://www.marriott.com/marriott-rew...heckout-faq.mi
Have not had problem at any SPG hotels nor other Marriott hotels since this was introduced.
Like a lawyer, one will believe the interpretation that is most beneficial to the situation.
Mr. Reluctant GM reads this and instructs the staff to give a hard time to the beneficiaries knowing he'll get away with it without some sort of enforcement penalties.
Mr. Kind GM reads this, notes it intentions and instructs the staff to accommodate.
You just haven't stayed in Mr. Reluctant GM's hotel yet, I would reckon...
#373
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
I really hope they have some kind of compensation for not getting late checkout when requested, like 5000 points even. That should entice GMs to get their story straight.
#374
Join Date: Feb 2016
Programs: UA 1K, DL DM, National EE, Avis PC, Hyatt Plat, Marriott Plat Premier, HH Diamond, SPG PL
Posts: 27
Thanks to the MR twitter account, I received a response earlier today from the hotel about my most recent issue with receiving a late checkout. Within the e-mail was a mention that they would be depositing 10k points in my account for the inconvenience.
#375
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
The way I am reading the FAQ is that the "as late as 4 PM" part gives them the flexibility. 12:01 is a late checkout, right?
However, it seems the "ask the day of" or "ask the day before" is not acceptable since "opportunity to request late checkout earlier than the day of departure through voice reservations, the Marriott app or at the front desk during check-in".
On the other hand, you might get a later checkout as you ask closer to departure?
http://www.marriott.com/marriott-rew...heckout-faq.mi
Have not had problem at any SPG hotels nor other Marriott hotels since this was introduced.
However, it seems the "ask the day of" or "ask the day before" is not acceptable since "opportunity to request late checkout earlier than the day of departure through voice reservations, the Marriott app or at the front desk during check-in".
On the other hand, you might get a later checkout as you ask closer to departure?
http://www.marriott.com/marriott-rew...heckout-faq.mi
Have not had problem at any SPG hotels nor other Marriott hotels since this was introduced.
Lucky did a good take on it a few months back: http://onemileatatime.boardingarea.c...late-checkout/