Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
Nov 2, 2016, 7:15 am
#391
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I am currently at the Minneapolis Marriott Northwest and requested my 4PM late checkout for tomorrow upon check-in.
The agent seemed unsure if they could honour 4PM as "you usually have to call down the morning of departure and usually the latest is 1 or 2PM." I reminded her that 4PM late checkout is guaranteed for Platinum guests and she responded that she was unsure of that but that she would make a note of it and see what she could do.
I wanted to confirm that I was indeed put down for a 4PM late checkout so spoke to the night auditor just now who stated that the previous agent had spoken with a manager who had okayed a one time exception, but that normally you have to call down the morning of departure and they will grant 1PM. I stressed to him again that this is a guaranteed benefit from Marriott and he argued that he had never heard of it, nor had any of the managers, and that there is no late checkout guarantee for the brand.
I printed off a copy of the FAQ Sheet from the Marriott website and handed it to him, but he didn't even read it, instead just rolling his eyes and throwing it on the back desk...
The agent seemed unsure if they could honour 4PM as "you usually have to call down the morning of departure and usually the latest is 1 or 2PM." I reminded her that 4PM late checkout is guaranteed for Platinum guests and she responded that she was unsure of that but that she would make a note of it and see what she could do.
I wanted to confirm that I was indeed put down for a 4PM late checkout so spoke to the night auditor just now who stated that the previous agent had spoken with a manager who had okayed a one time exception, but that normally you have to call down the morning of departure and they will grant 1PM. I stressed to him again that this is a guaranteed benefit from Marriott and he argued that he had never heard of it, nor had any of the managers, and that there is no late checkout guarantee for the brand.
I printed off a copy of the FAQ Sheet from the Marriott website and handed it to him, but he didn't even read it, instead just rolling his eyes and throwing it on the back desk...
Nov 2, 2016, 5:49 pm
#392
Join Date: Jan 2015
Location: Florida
Posts: 686
That's why MR says ". . . as late as 4pm." Pretty easy out for properties as no promise was made other than guaranteed late checkout.
Nov 2, 2016, 6:09 pm
#393
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
Nov 2, 2016, 6:28 pm
#394
Join Date: Jan 2015
Location: Florida
Posts: 686
Nov 2, 2016, 7:19 pm
#395
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
Spoke with the Front Office Supervisor this afternoon upon checkout from the Minneapolis Marriott Northwest.
She was extremely friendly and apologized stating that they are a Convention property so therefore are not obligated to offer a guaranteed 4PM checkout but that they most certainly try to offer it when available and she would follow up with her staff to ensure that they were aware of that.
However, when I looked at the list of Convention properties mentioned earlier in this thread, it does not list this property as being a Convention property
She was extremely friendly and apologized stating that they are a Convention property so therefore are not obligated to offer a guaranteed 4PM checkout but that they most certainly try to offer it when available and she would follow up with her staff to ensure that they were aware of that.
However, when I looked at the list of Convention properties mentioned earlier in this thread, it does not list this property as being a Convention property
Nov 2, 2016, 8:06 pm
#396
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Spoke with the Front Office Supervisor this afternoon upon checkout from the Minneapolis Marriott Northwest.
She was extremely friendly and apologized stating that they are a Convention property so therefore are not obligated to offer a guaranteed 4PM checkout but that they most certainly try to offer it when available and she would follow up with her staff to ensure that they were aware of that.
However, when I looked at the list of Convention properties mentioned earlier in this thread, it does not list this property as being a Convention property
She was extremely friendly and apologized stating that they are a Convention property so therefore are not obligated to offer a guaranteed 4PM checkout but that they most certainly try to offer it when available and she would follow up with her staff to ensure that they were aware of that.
However, when I looked at the list of Convention properties mentioned earlier in this thread, it does not list this property as being a Convention property
Minnesota isn't even on this list. http://deals.marriott.com/convention...ch-all-hotels/
Cheers.
Last edited by SkiAdcock; Nov 2, 2016 at 8:15 pm
Nov 4, 2016, 8:10 am
#397
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Spoke with the Front Office Supervisor this afternoon upon checkout from the Minneapolis Marriott Northwest.
She was extremely friendly and apologized stating that they are a Convention property so therefore are not obligated to offer a guaranteed 4PM checkout but that they most certainly try to offer it when available and she would follow up with her staff to ensure that they were aware of that.
However, when I looked at the list of Convention properties mentioned earlier in this thread, it does not list this property as being a Convention property
She was extremely friendly and apologized stating that they are a Convention property so therefore are not obligated to offer a guaranteed 4PM checkout but that they most certainly try to offer it when available and she would follow up with her staff to ensure that they were aware of that.
However, when I looked at the list of Convention properties mentioned earlier in this thread, it does not list this property as being a Convention property
Nov 4, 2016, 8:35 am
#398
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I am currently at the Minneapolis Marriott Northwest and requested my 4PM late checkout for tomorrow upon check-in.
The agent seemed unsure if they could honour 4PM as "you usually have to call down the morning of departure and usually the latest is 1 or 2PM." I reminded her that 4PM late checkout is guaranteed for Platinum guests and she responded that she was unsure of that but that she would make a note of it and see what she could do.
I wanted to confirm that I was indeed put down for a 4PM late checkout so spoke to the night auditor just now who stated that the previous agent had spoken with a manager who had okayed a one time exception, but that normally you have to call down the morning of departure and they will grant 1PM. I stressed to him again that this is a guaranteed benefit from Marriott and he argued that he had never heard of it, nor had any of the managers, and that there is no late checkout guarantee for the brand.
I printed off a copy of the FAQ Sheet from the Marriott website and handed it to him, but he didn't even read it, instead just rolling his eyes and throwing it on the back desk...
The agent seemed unsure if they could honour 4PM as "you usually have to call down the morning of departure and usually the latest is 1 or 2PM." I reminded her that 4PM late checkout is guaranteed for Platinum guests and she responded that she was unsure of that but that she would make a note of it and see what she could do.
I wanted to confirm that I was indeed put down for a 4PM late checkout so spoke to the night auditor just now who stated that the previous agent had spoken with a manager who had okayed a one time exception, but that normally you have to call down the morning of departure and they will grant 1PM. I stressed to him again that this is a guaranteed benefit from Marriott and he argued that he had never heard of it, nor had any of the managers, and that there is no late checkout guarantee for the brand.
I printed off a copy of the FAQ Sheet from the Marriott website and handed it to him, but he didn't even read it, instead just rolling his eyes and throwing it on the back desk...
Nov 7, 2016, 6:25 am
#400
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Washington (DC) Marriott Wardman Park 4:00pm late checkout granted upon check in with out an issue, even though this hotel is included in the link to convention hotels posted earlier. The hotel was completely sold out during this past weekend and into this week as they're hosting at least 3 different conferences simultaneously.
Regards,
RIP...
Regards,
RIP...
Nov 9, 2016, 11:45 am
#402
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
My experience with late checkout-4pm-at Marriott DC Metro Center was mixed.
Did online check in and requested 4pm.
Checked in yesterday. Clerk confirmed 4pm. Great!
For this stay, my wife is at a conference. I was able to work remote. So I joined her. Watched election returns last night. And worked in the room today.
1pm: steady knocking on the door. I am on a conf. call with clients. Door has DND hanging. I ignore until....the door is opened to see if I am there. I muted phone and told housekeeping manager that I had 4pm checkout and DND hanging. She was "just checking for departures" and didn't know I had 4pm. She pointed to her sheet-which said 4pm. ARGH.
PLEASE, DND until after the check out time!!!!!
Did online check in and requested 4pm.
Checked in yesterday. Clerk confirmed 4pm. Great!
For this stay, my wife is at a conference. I was able to work remote. So I joined her. Watched election returns last night. And worked in the room today.
1pm: steady knocking on the door. I am on a conf. call with clients. Door has DND hanging. I ignore until....the door is opened to see if I am there. I muted phone and told housekeeping manager that I had 4pm checkout and DND hanging. She was "just checking for departures" and didn't know I had 4pm. She pointed to her sheet-which said 4pm. ARGH.
PLEASE, DND until after the check out time!!!!!
Nov 9, 2016, 1:51 pm
#403
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
Ah, conflicting goals! Housekeeping needs to get a job done while Marriott Corp offers a (too) generous benefit (IMO) for the multitude of Gold & PLTs its minted in the last 10 years.
Assuming this wasn't a one-off obnoxious housekeeper, I can also see how they get burned waiting around until pm if the requirement for late checkout has to be done at check-in. If everyone requests it in advance just to be safe, there is going to be a long list of long departed rooms that need cleaning at 4 pm daily.
Much better policy IMO would be to limit it to PLT's that request by 6pm night before departure. I do see it back firing eventually.
Assuming this wasn't a one-off obnoxious housekeeper, I can also see how they get burned waiting around until pm if the requirement for late checkout has to be done at check-in. If everyone requests it in advance just to be safe, there is going to be a long list of long departed rooms that need cleaning at 4 pm daily.
Much better policy IMO would be to limit it to PLT's that request by 6pm night before departure. I do see it back firing eventually.
Nov 9, 2016, 5:11 pm
#405
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Ah, conflicting goals! Housekeeping needs to get a job done while Marriott Corp offers a (too) generous benefit (IMO) for the multitude of Gold & PLTs its minted in the last 10 years.
Assuming this wasn't a one-off obnoxious housekeeper, I can also see how they get burned waiting around until pm if the requirement for late checkout has to be done at check-in. If everyone requests it in advance just to be safe, there is going to be a long list of long departed rooms that need cleaning at 4 pm daily.
Much better policy IMO would be to limit it to PLT's that request by 6pm night before departure. I do see it back firing eventually.
Assuming this wasn't a one-off obnoxious housekeeper, I can also see how they get burned waiting around until pm if the requirement for late checkout has to be done at check-in. If everyone requests it in advance just to be safe, there is going to be a long list of long departed rooms that need cleaning at 4 pm daily.
Much better policy IMO would be to limit it to PLT's that request by 6pm night before departure. I do see it back firing eventually.