Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
Jan 8, 2017, 8:49 am
#511
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I've had no problems getting 4pm checkout at European Marriott properties in the past 75 days. The two Swedish Marriott hotels and the two Danish Marriott hotels have given me 4pm checkout without issue, and that's across over a dozen stays. All of the London Marriotts have been good to me too with regard to this.
Yes, I've needed to go back to get my room keys coded for 4pm a few times; and, yes, I've had a few calls on the phone between noon and 4pm; but the Danish, London and Swedish Marriotts have allowed me to check-out at 4pm.
Yes, I've needed to go back to get my room keys coded for 4pm a few times; and, yes, I've had a few calls on the phone between noon and 4pm; but the Danish, London and Swedish Marriotts have allowed me to check-out at 4pm.
Jan 8, 2017, 9:19 am
#512
Join Date: Sep 2009
Location: LAX
Programs: Hilton Gold, Hyatt Explorist, Sixt Diamond, Hertz PC, Bonvoy Gold, UA G
Posts: 596
Was offered late checkout upon checking in at Residence Inn Kuwait, didn't need it but they offered basically unlimited late checkout at any time since they were not full. Assume they'd give the 4pm if full because they treat elites very well there.
Jan 8, 2017, 10:41 am
#513
Join Date: Mar 2009
Posts: 2,295
Checked into Marriott Downtown Philadelphia via the app and requested a 4 p.m. late check out. When checking in (early, btw, at about 11:30 a.m.) I was thanked for checking in via the app and that my checkout time was 4 p.m.
It was a one-night stay over New Years (check in 12/31; check out 1/1) so I was extremely pleased by the process and I made sure to tell them as such at check out.
It was a one-night stay over New Years (check in 12/31; check out 1/1) so I was extremely pleased by the process and I made sure to tell them as such at check out.
Jan 8, 2017, 12:50 pm
#514
Join Date: Jan 2010
Location: SFO
Programs: AF-Silver, TK-Gold
Posts: 24
Marriott Customer Service Agents: "Subject to Availability"
Stayed at the Triada Palm Springs in December - it's a non-resort property in Palm Springs. When I asked for 4pm late checkout I was told that it was subject to availability - and given 12:30pm instead. I was clear about understanding Marriott's policy to be 4pm guaranteed - and they were clear back that their policy is subject to availability.
Two e-mails to Marriott Customer Service proved that they also are claiming "subject to availability" - see below:
Two e-mails to Marriott Customer Service proved that they also are claiming "subject to availability" - see below:
Thank you for taking the time to respond to our cooperate survey.
Late check-outs are guaranteed for all of our Platinum and Gold elite members. However, a late check-out at 4 P.M. is based on availability. I apologize for the misunderstanding and any inconvenience this may have caused.
Safe travels,
Tianna Booker
Marriott Customer Care Shift Supervisor
ANDLate check-outs are guaranteed for all of our Platinum and Gold elite members. However, a late check-out at 4 P.M. is based on availability. I apologize for the misunderstanding and any inconvenience this may have caused.
Safe travels,
Tianna Booker
Marriott Customer Care Shift Supervisor
Thank you for taking the time to reach out to Marriott Customer Care.
The sentence, "Guaranteed late checkout is an enhanced Elite benefit for Gold and Platinum members, offering late checkout guaranteed as late as 4pm." on the Frequently Asked Questions page on the link you provided, means that Gold and Platinum members are guaranteed late check-out. The time-frame is up to the hotel. They can allow late check-out up to 4 PM, but it can also be earlier.
Safe travels,
Janice Cox
Marriott Customer Care
I have some tolerance for individual hotels who don't allow 4pm checkout. But when Customer Service agents at Marriott Corp. articulate the policy as subject to availability, it seems clear that this becomes the effective policy.
The sentence, "Guaranteed late checkout is an enhanced Elite benefit for Gold and Platinum members, offering late checkout guaranteed as late as 4pm." on the Frequently Asked Questions page on the link you provided, means that Gold and Platinum members are guaranteed late check-out. The time-frame is up to the hotel. They can allow late check-out up to 4 PM, but it can also be earlier.
Safe travels,
Janice Cox
Marriott Customer Care
Jan 8, 2017, 6:51 pm
#515
Join Date: Feb 2010
Location: NJ & Shanghai
Programs: Happily off the elite hamster wheel
Posts: 214
Successful late check-out at Sanya
On Dec 17-18, 2016 I stayed at the Marriott Sanya Resort. I mentioned how my flight departed around 10pm so I would like to get as late a check-out as possible. They offered 6pm. I am a Gold Elite matched from SPG Gold, and this was my first stay at any Marriott in at least 4 years.
Jan 9, 2017, 7:20 am
#516
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Cheers.
Jan 9, 2017, 1:11 pm
#517
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Stayed at the Triada Palm Springs in December - it's a non-resort property in Palm Springs. When I asked for 4pm late checkout I was told that it was subject to availability - and given 12:30pm instead. I was clear about understanding Marriott's policy to be 4pm guaranteed - and they were clear back that their policy is subject to availability.
Two e-mails to Marriott Customer Service proved that they also are claiming "subject to availability" - see below:
Two e-mails to Marriott Customer Service proved that they also are claiming "subject to availability" - see below:
Thank you for taking the time to respond to our cooperate survey.
Late check-outs are guaranteed for all of our Platinum and Gold elite members. However, a late check-out at 4 P.M. is based on availability. I apologize for the misunderstanding and any inconvenience this may have caused.
Safe travels,
Tianna Booker
Marriott Customer Care Shift Supervisor
ANDLate check-outs are guaranteed for all of our Platinum and Gold elite members. However, a late check-out at 4 P.M. is based on availability. I apologize for the misunderstanding and any inconvenience this may have caused.
Safe travels,
Tianna Booker
Marriott Customer Care Shift Supervisor
Thank you for taking the time to reach out to Marriott Customer Care.
The sentence, "Guaranteed late checkout is an enhanced Elite benefit for Gold and Platinum members, offering late checkout guaranteed as late as 4pm." on the Frequently Asked Questions page on the link you provided, means that Gold and Platinum members are guaranteed late check-out. The time-frame is up to the hotel. They can allow late check-out up to 4 PM, but it can also be earlier.
Safe travels,
Janice Cox
Marriott Customer Care
I have some tolerance for individual hotels who don't allow 4pm checkout. But when Customer Service agents at Marriott Corp. articulate the policy as subject to availability, it seems clear that this becomes the effective policy.The sentence, "Guaranteed late checkout is an enhanced Elite benefit for Gold and Platinum members, offering late checkout guaranteed as late as 4pm." on the Frequently Asked Questions page on the link you provided, means that Gold and Platinum members are guaranteed late check-out. The time-frame is up to the hotel. They can allow late check-out up to 4 PM, but it can also be earlier.
Safe travels,
Janice Cox
Marriott Customer Care
Jan 9, 2017, 7:46 pm
#519
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
"Guaranteed Late Checkout: Gold and Platinum members may check out as late as 4 p.m. This benefit is guaranteed at all hotels, except at resort and convention hotels, where it is based upon availability. Marriott Vacation Club is excluded from this benefit."
I think the "as late as" is what they are claiming for wiggle room.
Jan 10, 2017, 10:21 am
#521
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
I just received an email inviting me to check in for my stay tomorrow. It states "Priority Late Checkout Find out how late you can sleep in … right when you arrive."
What happened to the guarantee for PPs? Is Marriott backpeddling on their policy? I thought it was 4pm, but this seems to indicate you will find out the time at check in.
What happened to the guarantee for PPs? Is Marriott backpeddling on their policy? I thought it was 4pm, but this seems to indicate you will find out the time at check in.
Jan 10, 2017, 5:31 pm
#523
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
I just received an email inviting me to check in for my stay tomorrow. It states "Priority Late Checkout Find out how late you can sleep in … right when you arrive."
What happened to the guarantee for PPs? Is Marriott backpeddling on their policy? I thought it was 4pm, but this seems to indicate you will find out the time at check in.
What happened to the guarantee for PPs? Is Marriott backpeddling on their policy? I thought it was 4pm, but this seems to indicate you will find out the time at check in.
Jan 10, 2017, 5:52 pm
#524
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
I just received an email inviting me to check in for my stay tomorrow. It states "Priority Late Checkout Find out how late you can sleep in … right when you arrive."
What happened to the guarantee for PPs? Is Marriott backpeddling on their policy? I thought it was 4pm, but this seems to indicate you will find out the time at check in.
What happened to the guarantee for PPs? Is Marriott backpeddling on their policy? I thought it was 4pm, but this seems to indicate you will find out the time at check in.
Cheers.