Not true. Most of my payments made the same day processed as they should; it was only a minority of payments that were mis-delivered.

I've made 7 payments with BB from 3 accounts with multiple payees, all have gone through fine.

I made three payments to my Amex BC. One of them went to my Amex Delta card. I'm trying to find where did the other two go. Since I make so many payments, I'm finding it difficult to keep a track.

correct, i made 3 payments on same day to chase (different cards) 1 went to barclays, other 2 posted correctly.

The online transfer to my checking account from BB took only one-day -- faster than in the past.

Given the snafus with BB's online bill pay, this feels safer to me at the moment. Is there any real reason to avoid transferring funds to your checking account? I know folks generally think AMEX "won't like it," but is there any evidence of folks actually getting shut down for doing it?

Of course, I have no real problem using their bill pay function, but only if it reliably works. That does not seem to be the case right now.

Go to 'Pay a Bill', and look at the amount of the last payment under each payee. If you remember how much you paid for those two accounts, you may be able to find out where they actually went.

If all you do is to load BB then transfer to your linked bank, pretty sure you would either get a call from BB or get your BB suspended after a couple months doing so. Not an issue of shut down, just a matter of going thru the hassle to explain things and get the account unfrozen. In this case, it is very easy to explain things because BB malfunctions!

Just to give you an idea by In and Out is not advisable.

Unrelated to BB, 2 days ago I got a "know your customer" type call from Chase on a January wire in and then transfer out, (a quarterly occurrence shortly after account was established.) even though the account is over 4 years old and has other activities.

I got a call from Fidelity last year when it saw In and Out on a regular basis. I told the caller that it was because Fido did not charge out going fee. The guy said he had heard quite a few customers said so, and he did not think it would be an issue. A day later he called back said his manager told me not to do so any more because "the computer would flag the account and despite we already knew what the customer did this for, we still had to call. There was simply NO WAY to keep the account not being flagged by the system." And we are talking about an account with a sizable assets while the In and Out were usually just a few hundreds and never was over $1K.

Any time you only use the banks as a conduit to move funds, your account would be flagged sooner or later by the compliance detection system. The Compliance Requirement makes the banks to stay on watch.

I have had three payments that have gone to wrong places since late Feb. Other payments have been fine.

Around Feb 20th: paid AmEx Green, went to Citi
Around Feb 20th: paid AmEx Green, went to AmEx SPG
Around late Feb: paid Amex Green, went to Chase

All the three payments were for the same AmEx account. It must have gone bad.

Called them and the clueless customer service couldn't see any problem.

Convinced them to open a dispute. After a week, they sent a secured message saying the payment had gone to Citi, all fine and dandy. Happy Ending. But wait a minute, it was intended for AmEX. I replied to the secured message - still waiting for response.

On the BB website, if I look at transaction history, it shows the payment had gone to AmEx. Then if I go into the Pay page, it shows the same payment going to Citi.

Totally messed up. It's not about being careful about it. I always double check before paying. It's their internal system.

Issue is, they don't even recognize it, or acknowledge there is a problem.

you can prevent payments to wrong accounts by paying extra attention.
I noticed this problem too - you select one account from dropdown, but on the next page a different one is selected. I noticed by accident before I made a mistake of submitting.
The same problem happens when I try to edit some payees from some of the accounts.
The solution I found is to use mobile app, and for editing - doing it in incognito mode fixed the issue for the one time i needed it.

in my experience (paid 10 bills in last couple of days) - if you select account A, and account A is on the next page where you enter amount - you will be fine.

Another data point.

Have three cards linked - 2 Chase, 1 Amex.

Sent payment to Amex. On the transactions page, it even indicates "payment to Amex", with the correct last four digits.

However, if you click on "pay bills" it shows that the payment was made to one of the Chase cards.

About to make a phone call.

So I've calmed down since yesterday, but it is the reason I'm posting this today! :)

I received a letter from my rent corp. that I missed March's payment. I always pay a month ahead, so I had no idea how I would have done so. The only thing I did differently for March was pay with a physical BB check (authorized), otherwise I do it online.

Well when I went up to the office, it turns out that the BB check came back with NSFs! I told the manager that it is a certified check, there is no way, blah blah blah. But sure enough, it did... Long story short, I had BB stop payment and I paid through the online system.

Has anyone had this issue or probably an issue within the past week? Makes me nervous to give out the checks as of now because of the possible fees and inconvenience.

They seriously need to shut down their website and get their crap in order. For a financial entity to be allowing this to happen over several weeks is NUTS.

They probably don't want the bad press. Right now I suspect its just affecting MS wingnuts like ourselves.

Anyway, I've found a relatively solid workaround (at least so far).
Make sure logged out of all BB accounts.
Open Chrome Incognito
Login, transact, etc. Submit no more than one bill pay.
Log out. Close browser
Open browser, Incognito, log in again. Again, submit no more than one bill pay.
...Rinse and repeat.

Update on the BP I did the other day that showed up totally wrong (showed as going to BofA, not Chase) and for which we opened a dispute..
#1: no contact from dispute team CS, which was promised within 2 days.
#2: Money arrived at the Chase account I wanted paid. Go figure.
So, ended well in my case.

This still seems like a huge problem. I'm surprised you guys are still using the bill pay. I'm just sending my BB money direct to my checking account. It worked in one-day to my account, and I just did a transfer for my wife.

I'm also surprised that this hasn't become a "big story" yet. I mean, AMEX sending lots of people's money to the wrong people is kind of disturbing, no? I'm certainly disturbed -- I've never seen anything else like it.

You mean you called BB to stop payment on this particular check after it is returned as NSF?

When was the date the check authorized? Since you said you always paid one month in advance, I assume your payment for March was done in early Feb? I am just trying to narrow down the period that affects the physical check that we do not even know about until now.

Normally BB sends out an email when the check is presented for payment. I normally give it a 2 weeks lag between pre-authorizing the check and the clearance of the check, knowing how long it sometimes takes for the condo office to deposit the payments from everybody.

Was the pre-authorization code written correctly on your check? Have you doubled-checked that?

On Thursday I gave a pre-authorized check to my condo office for the installment payment of the special assessment. I sure hope it would go thru like it has been since last quarter of 2013. As of now the Condo hasn't deposited the check yet from what I understand. Not sure if I want to re-emptively stop payment on this.

Had it not been about M. Spending, it would have been ideal case for class action.

Payment have been going to wrong accounts causing penalties on intended and correctly paid credit card accounts but BB system routing payments to wrong accounts.

Many transactions are significant amounts causing unnecessary cash flow issues for no fault of the users.