Open the vendor record before you send the payment. If the information is incorrect, delete the record and enter it again.

I'm on the phone with a BB CSR now. She's totally unaware that this is a problem.

BB CSR says website isn't working because I'm using Firefox. She says BB only works with IE or Chrome. So I went accessed the site using IE; still nothing happens when i click on Pay a Bill. Four hours and counting today trying to use this POS.

Are you shocked? :rolleyes::D

I have a payment that needs to get sent today to post on time. Now, I'm unsure if I want to send it. One of my payments did go to the right place, and one did not. Luckily, it was only a 1k payment. I'm going to wait until a bit later today to send a payment. I'm really disappointed in Amex for their inability to have a working website. It's stunk for several months now. At least the mobile app worked before...

BB says website should be fixed within eight hours (it's now 12:25 p.m. CST).

Where was this info posted?

Post #50, the one you cited.

That's what the BB CSR told me.

When clicking on BillPay:
Technical Difficulties
Due to technical difficulties we are unable to process your request at the moment. Please try again.

We apologize for the inconvenience.

I want to check all my payees to make sure the info is correct

On the plus side, at least somebody appears to know that there is a problem.

Mike

This has to be the biggest blunder I've ever witnessed from a financial institution. I have to think the CFPB and OCC will be all over this.

Made a $4,000 payment to Citi. It shows as CITIBANK CREDIT CARD under transaction history. Even shows a payment submitted to them under payment summary. But when I click on that payee's settings it's to a mortgage company that isn't mine or even in my list of payees. This could be a long journey to getting my money back.

Bluebird should take the site down until they can get it fixed.

wow. what a blunder of crap they are dealing with right now.

hopefully it pans out soon

This is the first that I have heard of BB paying someone else's payee. This is really nuts. I feel lucky I only had one of my other payee's paid. Bad enough but at least it was my own account mistakenly paid.

Agreed. I'm sorry to hear about this. That stinks majorly.

Crap, now you guys have me worried, I just shut down my BB to switch to Serve and have some payments pending. Didn't check to see if info was correct before shutting it down... I guess I'll just wait and see...

BB BP not working?
 

Oh shoot, I just paid 1k to citibank credit cards via BB app. Need to check if it goes to the right account.