Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
#1006
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 804
#1007
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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Welcome, do also bear in mind that LH has drastically cut it’s F capability with the retirement of A380 & A346, the remaining B748 will be spread thinly over suitable F routes going forward
#1008
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 804
I was aware of the lack of F with COVID retirements. We were initially on the A380 which was then changed to 747-8i and then now cancelled. The only Indian route supposedly is the 747-8i service to BLR ( So the only F route) in 2021 although the Delhi route is showing 744 which has no F, which I would have thought will not be brought back yet. Only time will tell.
#1009
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,186
FIRST ROUTE not available anymore on cancelled flight- Options??
Hi
My First class flight to DEL from FRA has been cancelled for November 2020 and according to LH, I can rebook up to December 2021 free of charge as per their COVID rules.
However FRA-DEL First class has been pulled. Based on this, can I ask for a change of destination in India since BLR is still supposedly got the 747-8i later in 2021 without paying fare difference since the class of booking is not available anymore?
My feeling is LH would say NO. I think they will want to reroute on LX but I am not mentioning that to them!!
Has anyone tried to change destination due to First not being available anymore?
PS- I asked a similar question previously but wanted to know if I change destination in the same destination country- hope that makes sense.
Hi
My First class flight to DEL from FRA has been cancelled for November 2020 and according to LH, I can rebook up to December 2021 free of charge as per their COVID rules.
However FRA-DEL First class has been pulled. Based on this, can I ask for a change of destination in India since BLR is still supposedly got the 747-8i later in 2021 without paying fare difference since the class of booking is not available anymore?
My feeling is LH would say NO. I think they will want to reroute on LX but I am not mentioning that to them!!
Has anyone tried to change destination due to First not being available anymore?
PS- I asked a similar question previously but wanted to know if I change destination in the same destination country- hope that makes sense.
The 250 mile rule is for within the same country by the way. FRA and AMS are in different countries. Such conuntry restriction may be waived on a short notice change (<72-24h) but not on a long term schedule change.
#1010
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
Apparently the LH call center agents I spoke to were prepared to change origin to another country as long as < 200 miles. This was for rebooking of cancelled LH flights; not IRROPS. I didn't inquire but assume that changing origin from AMS to BRU would be allowed, but until someone actually confirms having successfully relied on this "within 200 miles" rule some caution is advisable.
#1011
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 804
LH canot move your final destination to BLR, but they can route you FRA-BLR-DEL with the last leg operated by AI or UK. I had a similar situation earlier this month (flight to BOM cancelled) and they offered to do FRA-DEL-BOM or FRA-BLR-BOM without hesitation. I asked to terminate in BLR and met with a resounding NO, since BLR-BOM is >249 miles.
The 250 mile rule is for within the same country by the way. FRA and AMS are in different countries. Such conuntry restriction may be waived on a short notice change (<72-24h) but not on a long term schedule change.
The 250 mile rule is for within the same country by the way. FRA and AMS are in different countries. Such conuntry restriction may be waived on a short notice change (<72-24h) but not on a long term schedule change.
That is good to know since I would be happy to take that option of FRA-BLR-DEL. Ultimately I need to be in Delhi anyway, so if they offer it, I will take it. I will see what they say.
Was your routing change due to a downgrade or a full cancellation? My only issue was, there is still (possibly) a FRA-DEL but with no F and for the money I paid, I do not want to downgrade to J.
#1012
Join Date: Aug 2019
Location: Denmark, ½ hour drive from BLL
Posts: 140
I have a question I also asked several months ago, but it looks like the answer would be different now:
We have a round-trip Denmark-USA outbound on April 22, 2021 and inbound May 1, 2021, booked on May 6, 2021 (so under the pre-May 15 terms), all flights on LH metal and on 220 stock. These flights are in connection with a cruise, which we're considering moving to April 2022.
Until recently (?) we could get a voucher in place of our flights, where the flights had to be completed on December 31, 2021. However, when I was quickly reading through the voucher terms this evening, it now looks like we could get a voucher which has to be redeemed before December 31, 2021, but the flights can be completed until December 26, 2022 (https://www.lufthansa.com/dk/en/flightvoucher ):
I may have confused the terms/options with the "extended rebooking options", which currently state (https://www.lufthansa.com/dk/en/exte...ooking-options ):
Living in Denmark/EU, it appears I can instead use the, IMO, more favorable voucher program.Is this really true, or am I misunderstanding something? I know that our inbound flight is 1 day after the (currently) eligible flight period, but I was hoping for a goodwill acceptance of this flight as well, in order to turn the flights into vouchers to use for flights in April 2022. Have these dates been valid for longer time, and I am confusing the December 31, 2021 cut-off date with the 50€ discount voucher, or are these terms newly edited, to allow flights for the full 2022 calendar year (minus 5 days), but redemption within 2021?
Also, what are the chances that our May 1 inbound will be goodwill/courtesy accepted for a voucher exchange - or that the program would at some point get further extended, to include flights after April 30, 2021?
I greatly appreciate any answer that can assure me of my situation and options.
We have a round-trip Denmark-USA outbound on April 22, 2021 and inbound May 1, 2021, booked on May 6, 2021 (so under the pre-May 15 terms), all flights on LH metal and on 220 stock. These flights are in connection with a cruise, which we're considering moving to April 2022.
Until recently (?) we could get a voucher in place of our flights, where the flights had to be completed on December 31, 2021. However, when I was quickly reading through the voucher terms this evening, it now looks like we could get a voucher which has to be redeemed before December 31, 2021, but the flights can be completed until December 26, 2022 (https://www.lufthansa.com/dk/en/flightvoucher ):
-You can convert any Lufthansa ticket issued up to and including 15 May 2020 with a travel date up to and including 30 April 2021. Additionally, the departure location on your ticket has to be in the EU1, Switzerland, UK or the USA.
-Flight Value Vouchers are valid up to and including 31 December 2021 for travel until 26 December 2022.
-Flight Value Vouchers are valid up to and including 31 December 2021 for travel until 26 December 2022.
I have a booking (booked until 15 May) and I would like to postpone my travel plans
Your flight is not cancelled:
-You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. An additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel.
-You can also change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
Your flight is not cancelled:
-You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. An additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel.
-You can also change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
Also, what are the chances that our May 1 inbound will be goodwill/courtesy accepted for a voucher exchange - or that the program would at some point get further extended, to include flights after April 30, 2021?
I greatly appreciate any answer that can assure me of my situation and options.
#1013
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
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Posts: 48,186
Hi
That is good to know since I would be happy to take that option of FRA-BLR-DEL. Ultimately I need to be in Delhi anyway, so if they offer it, I will take it. I will see what they say.
Was your routing change due to a downgrade or a full cancellation? My only issue was, there is still (possibly) a FRA-DEL but with no F and for the money I paid, I do not want to downgrade to J.
That is good to know since I would be happy to take that option of FRA-BLR-DEL. Ultimately I need to be in Delhi anyway, so if they offer it, I will take it. I will see what they say.
Was your routing change due to a downgrade or a full cancellation? My only issue was, there is still (possibly) a FRA-DEL but with no F and for the money I paid, I do not want to downgrade to J.
#1014
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 804
Thanks Oliver2002. I will be ringing them in about 3 weeks to rebook. Lets see what happens. Will update.
#1015
Join Date: Aug 2019
Location: Denmark, ½ hour drive from BLL
Posts: 140
I asked what my possibilities were, and that I was looking at moving the bookings one year forward.
At first, I was told that new flights booked with a voucher had to be completed by December 31, 2021, which are the "old" rules, as far as I am aware. I kindly referred the CS agent to the "Lufthansa Flight Value Voucher" website, which clearly states that the voucher has to be redeemed by December 31, 2021, but is valid for flights until December 26, 2022. She then said that this was correct.
So far so good.
However, when I asked if our inbound flight on May 1, 2021 would qualify, although the current cut-off date for eligible flights is April 30, 2021, she said that this would not be a problem, since it was the ticket issuance date that was relevant in reagards to the vouchers, and since the tickets were issued on May 6, 2020, the inbound flights would be eligible too.
What?? The website states nothing about ticket issuing dates, solely dates of flight, which, as I read it, are still cut-off on April 30, 2021.
She said that I could only apply for this voucher online, and I could only book the new tickets online as well, not by phone or in the smartphone app. No problem by me, but I'm still a bit worried that our inbound flights may be denied eligible for a voucher, since they are one day after the current eligibility period. And worst-case, I would end up with "half" a booking; the outbound having been turned into a voucher and then an open/confirmed inbound flight which would be of no use to us.
Any thoughts? "Give it a go and see what happens", or something else?
#1016
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
Why do you want to rebook April/May 2021 flights now? There is plenty of time for the LH waiver/rebooking policy to be extended - and for any schedule changes or cancellation to materialise, which will put you in a different/better position. I would wait until much closer to departure.
#1017
Join Date: Aug 2019
Location: Denmark, ½ hour drive from BLL
Posts: 140
Why do you want to rebook April/May 2021 flights now? There is plenty of time for the LH waiver/rebooking policy to be extended - and for any schedule changes or cancellation to materialise, which will put you in a different/better position. I would wait until much closer to departure.
#1018
Join Date: Oct 2019
Location: Vienna, Austria
Posts: 710
Not sure where to ask this but if I booked an international F ticket with miles, can I move it to a week earlier or something if there are flights available? What are the requirements or is there a big fee? Not sure if they're more flexible with these weird times and all....
#1020
Join Date: Oct 2019
Location: Vienna, Austria
Posts: 710