KSA_USA

Thanks Nick.

I was offered a voucher few months ago and I accepted it. If I remember correctly there was a term that says if I accept a voucher then I give up my right to request cash refund.
This is a partially used ticket, and the only reason I accepted the voucher is to see the value of my remaining ticket. LH would not tell me the renaming value of my ticket. they always say they don't know! they need a travel dates to calculate the remaining value. So I thought by accepting the voucher it will display the remains value of my ticket.

Can I still ask for cash refund after August 31? ( when this voucher expires)

KSA_USA

sorry duplicate

woobl

Thanks. I was interested in whether I need to rebook by the 31st August In order to have the rebooking fee waived, or just need to have booked the original ticket by then to qualify for the fee waiver.

KSA_USA

I realized when I re read your post that it has nothing to do with vouchers so I deleted it.
As per post 918 fees are waived until the end of the year except for Japan. I agree with you that LH is a big mess and each time you call you get different answer.
If I learn something from COVID-19 .. is never book with LH again. I will still Fly LH, LX ( good connections , great product) but I'll book with United, Air Canada for LH group flights. It seems my money is safer with UA or AC than with LH

fly747first

Not AC... many posters have complained about AC not wanting to issue refunds

intesa

i booked a flight with LH at lastminute. It was the promo from AMS to AKL in Biz. The flight will be tomorrow but it is canceled. Because the price was very good how i can change the dates to next year? Unfortunately it was not direct at LH.

I clicked on the button i want to change the flights but since then nothing happend. Any idea?

oliver2002

You have to call the travel agency you booked it with and ask them to park the reservation for now. Once the next years schedule is available, you call in again and ask them to reinstate the reservation with the new dates.

djjaguar64

AC did not refund mine, they issued a voucher instead

yvrcnx

Question about new change policy - tickets purchased after May 15thI have posted a similar question a few weeks ago on the SWISS forum but wasn't able to get any feedback and since the Lufthansa group has changed the rebookig policy to make it more flexible again since end of August I am hoping someone might be able to assist with this question.

We are leaving for Switzerland in 3 weeks and I will be purchasing onward tickets for travel within Europe on SWISS this week.

Because things are still very fluid, especially with numbers in Canada increasing (where we are flying from), I want to make sure that there is flexibility in case I have to cancel/change the SWISS tickets within Europe.

According to the new rules, we can cancel and change to new tickets traveling up until December 2021 but tickets have to be purchased before original travel dates, which is what my problem would be as there is most likely no way I would be able to re-book new dates and know we can actually travel at such short notice in case we are not able to actually depart and enter on our booked dates.

This is what the rule says:Your flight is not cancelled:
You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. An additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel.

There is another rule, listed below which would work but it isn't clear if that too has to be re-booked before original travel dates.

You can also change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. Please note, that in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.

If the latter is the case and we can keep the value ofthe ticket until we can re-book, that would be perfect but I am not sure if I am reading these 2 rules correctly.

If anyone has any wisdom and can clarify, I would really appreciate it very much

SK AAR

The "your ticket will remain valid and you can use it towards future flight" applies to cancelled trips. You can't change an un-affected ticket into an "open ticket" or voucher to be used later. Ýou would need to rebook (before original travel dates) the tickets for future date and then rebook again (and pay change fee etc) if you need to change the dates later.

You could hope for a schedule change or cancellation which will allow you to cancel and get a full refund.

LondonElite

A friend has asked me to help out with a set of tickets he has from HAM-FRA-JFK and return, starting in late September. These are discount business (P) fare tickets issued in mid-Feb. I have slowly lost the plot on what LH policy is in practice these days.

LH has sent an email saying that there are some changes to the flights (the first flight has been moved up by 30 minutes), and then:



So they have the option of going ahead with the flights (which they can't take given entry restrictions to the US) or rebook (presumably the discount fare won't be available, but they get the 50 voucher).

or

So either accept (not possible) or effectively get a travel credit, as I understand it. Does this minor flight time change of 30 mins trigger a right for a full refund?

Thanks

oliver2002

This indicates that there was a significant change to the booking and s/he can get a full refund. Just call in and ask for a refund.

LondonElite

Well-spotted! I just checked with him, and he noticed that it wasn't just the initial flight that was moved by 30 minutes, but the return flight was pushed back by one day. That's why I couldn't make sense of the email. Refund application is what it will be. Many thanks!

oliver2002

Just to report on my quest to get a ticket (re)issued:

Last year I bought a full flex ticket in PE starting in India and technically ending in the US that allowed free stopovers in Germany. After booking the ticket in July, I started the trip in September, went to the US in November and kept the return to India open to go whenever the need may be (before the ticket expired in July). In December I moved the date to late June to stay flexible. In late May the June flight was cancelled so I asked my TA in India to remove the UN segment and park the ticket with a retention segment as required by the waiver.

Earlier this month I finally took the decision to visit my father for his 80th this October, so I asked the TA to book the flights in the PNR and reissue the ticket. After some debate with LH they added the segments after two days and sent it to LH to reissue the ticket. 10 days passed and no ticket was issued.... the TA says they can't do anything and its LH's turn. It seems handling of tickets beyond one year validity is tricky.

Since I want to upgrade to C I was getting antsy, so I called the German SEN line this morning to ask what is going on. The agent surmised that the ticketing agent who has to do this manually is doing the more urgent things first, so he sent it to the urgent queue that should reissue the ticket in 24h.

I will keep you posted

oliver2002

After some forceful questioning of the TA it seems they/LH needed clarification that I was allowed to travel to India under the current set up. After I provided the required info, the ticket was exchanged/reissued in two minutes.