Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Jan 7, 2021, 3:43 pm
#1081
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
An extension to March to decide on rebooking is welcome and it sounds credible to me because Mr. Klühr recently mentioned in an Interview that March would be when they expect more clarity on the booking situation for the summer.
But - will they also manage to publish this? Maybe in a way which customers and their staff can understand without guessing and wasting each others time and nerves?
Jan 7, 2021, 4:20 pm
#1082
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Thank you for the update!
An extension to March to decide on rebooking is welcome and it sounds credible to me because Mr. Klühr recently mentioned in an Interview that March would be when they expect more clarity on the booking situation for the summer.
But - will they also manage to publish this? Maybe in a way which customers and their staff can understand without guessing and wasting each others time and nerves?
An extension to March to decide on rebooking is welcome and it sounds credible to me because Mr. Klühr recently mentioned in an Interview that March would be when they expect more clarity on the booking situation for the summer.
But - will they also manage to publish this? Maybe in a way which customers and their staff can understand without guessing and wasting each others time and nerves?
Fun fact: Prior to this recent change they used a flow chart (probably still use an updated one now) with tons of different questions and options to analyze bookings, I saw one while I was in the Swiss ticket office, looked quite complicated, so I think it's understandable why some agents might be struggling with all the different options, waivers and rules...
But just keep trying.
Last edited by Nick Art; Jan 7, 2021 at 4:26 pm
Jan 7, 2021, 7:22 pm
#1083
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
They didn't make a grand announcement on it, but the text on the website regarding the rebooking options has been updated to reflect this extension. (https://www.lufthansa.com/ch/en/exte...ooking-options) Staff should already be informed.
Fun fact: Prior to this recent change they used a flow chart (probably still use an updated one now) with tons of different questions and options to analyze bookings, I saw one while I was in the Swiss ticket office, looked quite complicated, so I think it's understandable why some agents might be struggling with all the different options, waivers and rules...
But just keep trying.
Fun fact: Prior to this recent change they used a flow chart (probably still use an updated one now) with tons of different questions and options to analyze bookings, I saw one while I was in the Swiss ticket office, looked quite complicated, so I think it's understandable why some agents might be struggling with all the different options, waivers and rules...
But just keep trying.
Do you (or anyone else) know how LH defines whether a flight has been cancelled given their differential treatment of flights that have been (must be rebooked prior to 31.03.2021) vs. those that haven't (must be rebooked prior to 31.01.2021). If my original flight in Sep 2020 was cancelled, I already rebooked it to Apr 2021, and the new one is currently still scheduled to operate, will I be allowed to rebook it again in March because I suspect I won't be able to travel in April with the way covid is going right now?
Jan 7, 2021, 11:23 pm
#1084
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
You have to wait till the flight is cancelled. If you want to change now, you have to make sure the booking class etc are still there.
Jan 13, 2021, 9:12 am
#1086
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Currently, Thailand has a 2-week quarantine requirement, so I'm not able to go on the trip as scheduled. But unless LH cancels my flight(s), I'm not able to get a refund either.
Jan 13, 2021, 9:34 am
#1087
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
Sometime in late February / early March the EU slot authorities will rule that the slots will not be lost if cancelled due to Covid19. That is the point when the S21 schedule will be adjusted.
Jan 13, 2021, 9:35 am
#1088
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Ok good to know! I guess my best bet is to keep monitoring until then. Thanks!
Jan 13, 2021, 11:26 am
#1089
Join Date: Aug 2019
Location: Denmark, ˝ hour drive from BLL
Posts: 140
Could one realistically presume that the travel voucher program would still be available at that point, in case our flights are NOT cancelled?
Jan 13, 2021, 1:13 pm
#1090
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
They didn't make a grand announcement on it, but the text on the website regarding the rebooking options has been updated to reflect this extension. (https://www.lufthansa.com/ch/en/exte...ooking-options)
- you can rebook preferably until 31.03.2021 free of charge on an alternative flight to the same destination and in the same class of carriage.
it's definitely an improvement over the prior version, but still lacks clarity.
a) Why is there no latest travel start and end date for this case?
b) Is the travel date limited by the original ticket validity?
c) Why did LX still not copy that extension to their page?
One could argue that LX might be more flexible, because they mention no date at all for this option, but I'd really prefer to finally get this uncertainty out of the way so that I am clear about my options vs. having to try my luck with a dozen agents until I find one who happens to interpret the rules the same way I do.
Last edited by LoungeLizzard; Jan 13, 2021 at 2:58 pm
Jan 15, 2021, 9:18 am
#1091
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
They didn't make a grand announcement on it, but the text on the website regarding the rebooking options has been updated to reflect this extension. (https://www.lufthansa.com/ch/en/exte...ooking-options) Staff should already be informed.
Fun fact: Prior to this recent change they used a flow chart (probably still use an updated one now) with tons of different questions and options to analyze bookings, I saw one while I was in the Swiss ticket office, looked quite complicated, so I think it's understandable why some agents might be struggling with all the different options, waivers and rules...
But just keep trying.
Fun fact: Prior to this recent change they used a flow chart (probably still use an updated one now) with tons of different questions and options to analyze bookings, I saw one while I was in the Swiss ticket office, looked quite complicated, so I think it's understandable why some agents might be struggling with all the different options, waivers and rules...
But just keep trying.
If yes then it is probably just a technical issue with the booking history since the automated Covid remarks are dated 31 January 2021 and the booking will go to archive after.
Jan 15, 2021, 9:21 am
#1092
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Jan 15, 2021, 9:43 am
#1093
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
If you want to reroute you need to contact before 31 Jan 2021
If you want to rebook a cancelled flight (same origin/destination but new dates) you need to do it before 31 March 2021.
This is the way I read it.
If you want to rebook a cancelled flight (same origin/destination but new dates) you need to do it before 31 March 2021.
This is the way I read it.
Jan 16, 2021, 10:30 am
#1094
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I just had LH give me a call about one of the bookings, but we spent good part of an hour finding solutions to 3 different F trips that were all downgraded to J in feb/march 2021. Turns out i'll have a lot of 777W on LX to enjoy, as LH pushed return of 747 to GRU to april+
Jan 19, 2021, 4:57 am
#1095
Join Date: Sep 2003
Location: Thurgau, Switzerland
Posts: 195
Data point: I’ve called the LX FTL hotline today about P class partner tickets booked in 2019, originally for travel in July 2020 and then “parked” after cancellation by LX. The LX agent actively offered to rebook into any Business booking class.
So things are improving, no more restrictions with rebooking timelines and ticket validity. Too bad I had to ask for a refund instead since the destination will not be opening anytime soon.
So things are improving, no more restrictions with rebooking timelines and ticket validity. Too bad I had to ask for a refund instead since the destination will not be opening anytime soon.