Rules for Involuntary & long-term Schedule Changes
#46
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,740
How do you know your flight was cancelled if you have not been notified by the airline?
If it was, just call and tell them you want to make sure you get to your final destination on time (because of an essential business meeting etc.) and would prefer a longer layover.
If it was, just call and tell them you want to make sure you get to your final destination on time (because of an essential business meeting etc.) and would prefer a longer layover.
#47
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
Just check your reservation online. You should see the flights on the AV website and also on LH.
If it says cancelled there (I did not understand your original post) for your second leg you need to work with AV to reschedule. LH would not touch an AV ticket.
If it says cancelled there (I did not understand your original post) for your second leg you need to work with AV to reschedule. LH would not touch an AV ticket.
#49
Join Date: Jul 2005
Posts: 798
How do you know your flight was cancelled if you have not been notified by the airline?
If it was, just call and tell them you want to make sure you get to your final destination on time (because of an essential business meeting etc.) and would prefer a longer layover.
If it was, just call and tell them you want to make sure you get to your final destination on time (because of an essential business meeting etc.) and would prefer a longer layover.
#50
Join Date: Jul 2005
Posts: 798
if i call AV to rebook, if there is space, they would just charge me the $200 change fee no? And they certainly wouldn't accommodate any request to prolong lounge enjoyment time...! I think the onus is on LH in this case as it is their schedule change.
i had an identical situation with a BA award booked through AA. Again, no notification, just found out by chance when I tried to add the booking to my BA app. Called BA, they rebooked me (even opened up revenue inventory) to accommodate me, reissued the ticket on BA stock. Funny thing, a month later I got an email from AA with the new flights but with AA ticket number. So I guess there was some internal process where AA took the new flights and reissued the ticket (again) on their stock...?
#51
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
yes, I was wondering how this would work. To clarify it is an LH flight SFO-MUC in O class and MUC-GVA in I class booked with AV Lifemiles. Since it is LH who cancelled the flight shouldn't it be LH who rebooks me and handle this with AV internally in terms of ticketing? Technically, I shouldn't have to do anything to rectify this issue (except in this case I would like to get a preferred outcome)
if i call AV to rebook, if there is space, they would just charge me the $200 change fee no? And they certainly wouldn't accommodate any request to prolong lounge enjoyment time...! I think the onus is on LH in this case as it is their schedule change.
Airlines won't normally charge if it is an involuntary change, although as you still meet minimum connecting time, they may be reluctant to spend any more time on it than they need to. Your ticket is SFO-GVA, while you could mention a business meeting, that's not really the airline's concern.
#53
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
If you want to call Lufthansa you should do so, and see what they say. You have nothing to lose. Once you have called them you will know your options for next steps.
#54
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,740
I would be very open with them and say that I am worried about the short connection as reaching my final destination on time is essential.
#55
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Legally speaking, it is LH who has to offer you a free rereoute of your own choice at another date/time if they are still physical seats available - according the the EU passenger rights legislation (EC261/2004). I would quote that on the LH hotline. It's their problem.
#56
Join Date: Jul 2005
Posts: 798
So, for those curious how this was resolved:
i called the LH First hotline, (very long wait times!) and they somehow had trouble confirming me for the flight with only 40 mins connection, which suited me perfectly. The system wouldn't confirm although it's a legal connection. Anyway, the agent offered the following alternative: LX F via ZRH! That's like striking the jackpot as far as I'm concerned as LX F is off limits (I'm not a member of Miles & More)
next question is the lounge access in ZRH as I've read many reports of LX denying F pax on their flights lounge access if booked on codeshare. (I know I'm not codeshare but just wanted to check to avoid bad surprises) Since I'm at ZRH right now waiting for another flight, I walked from the SEN lounge to the F lounge to ask personally if my situation would allow access. (LX flight number, F cabin, award on partner ticket stock) it took 3 lounge employees (including a supervisor) to confirm that as long as I had a boarding pass in LX F, I would be granted access. It seems that since a few months, they have abolished their very 'bünzli' rule of denying pax on LX F metal access just because they booked on a codeshare.
So all in all I think a very good resolution.
Thank you to all who participated in this discussion.
i called the LH First hotline, (very long wait times!) and they somehow had trouble confirming me for the flight with only 40 mins connection, which suited me perfectly. The system wouldn't confirm although it's a legal connection. Anyway, the agent offered the following alternative: LX F via ZRH! That's like striking the jackpot as far as I'm concerned as LX F is off limits (I'm not a member of Miles & More)
next question is the lounge access in ZRH as I've read many reports of LX denying F pax on their flights lounge access if booked on codeshare. (I know I'm not codeshare but just wanted to check to avoid bad surprises) Since I'm at ZRH right now waiting for another flight, I walked from the SEN lounge to the F lounge to ask personally if my situation would allow access. (LX flight number, F cabin, award on partner ticket stock) it took 3 lounge employees (including a supervisor) to confirm that as long as I had a boarding pass in LX F, I would be granted access. It seems that since a few months, they have abolished their very 'bünzli' rule of denying pax on LX F metal access just because they booked on a codeshare.
So all in all I think a very good resolution.
Thank you to all who participated in this discussion.
#57
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
So, for those curious how this was resolved:
i called the LH First hotline, (very long wait times!) and they somehow had trouble confirming me for the flight with only 40 mins connection, which suited me perfectly. The system wouldn't confirm although it's a legal connection. Anyway, the agent offered the following alternative: LX F via ZRH! That's like striking the jackpot as far as I'm concerned as LX F is off limits (I'm not a member of Miles & More)
next question is the lounge access in ZRH as I've read many reports of LX denying F pax on their flights lounge access if booked on codeshare. (I know I'm not codeshare but just wanted to check to avoid bad surprises) Since I'm at ZRH right now waiting for another flight, I walked from the SEN lounge to the F lounge to ask personally if my situation would allow access. (LX flight number, F cabin, award on partner ticket stock) it took 3 lounge employees (including a supervisor) to confirm that as long as I had a boarding pass in LX F, I would be granted access. It seems that since a few months, they have abolished their very 'bünzli' rule of denying pax on LX F metal access just because they booked on a codeshare.
So all in all I think a very good resolution.
Thank you to all who participated in this discussion.
i called the LH First hotline, (very long wait times!) and they somehow had trouble confirming me for the flight with only 40 mins connection, which suited me perfectly. The system wouldn't confirm although it's a legal connection. Anyway, the agent offered the following alternative: LX F via ZRH! That's like striking the jackpot as far as I'm concerned as LX F is off limits (I'm not a member of Miles & More)
next question is the lounge access in ZRH as I've read many reports of LX denying F pax on their flights lounge access if booked on codeshare. (I know I'm not codeshare but just wanted to check to avoid bad surprises) Since I'm at ZRH right now waiting for another flight, I walked from the SEN lounge to the F lounge to ask personally if my situation would allow access. (LX flight number, F cabin, award on partner ticket stock) it took 3 lounge employees (including a supervisor) to confirm that as long as I had a boarding pass in LX F, I would be granted access. It seems that since a few months, they have abolished their very 'bünzli' rule of denying pax on LX F metal access just because they booked on a codeshare.
So all in all I think a very good resolution.
Thank you to all who participated in this discussion.
So who reissued your ticket ?
#59
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,740
#60
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662