HadesNL

Thank you for your kind words, always happy and encouraging that my analysis can help out others.
I too wish for everyone to have a great stay and besides that .....
you need some good news to cope with present personal circumstances.
It's nice that you have now something to look forward too.


And no CIA ops background here,
call it a dash of Mossad with the best intentions of the Tzadikim Nistarim
and being inspired by the kind & understanding smile of Mrs. Slocombe...
besides Software Pegasus, surprising a psychic can be almost a futile attempt and most fatiguing
glad my review found you in the nick of time

have you already set your plans to visit IC BCN and Barcelona?
You will be in good hands with Eliza, i forwarded her my stay requests and all was executed to perfection.
If you need dinner plans or recommendations, Paiz has the latest scoops.
I didn't get the chance to meet Bruno,
But if he gets the Atacama40 seal of approval than it must be a quality person and employee.

Enjoy your upcoming stay and hopefully better and good times ahead!
Let us know how it went

DonPedro

A huge second vote here for Bruno. In my view he is up there with Gilles PLG (and Gilles� less well known colleague, the amazing Ernesto) in terms of exceptional welcome, service, everything. I always love staying at IC BCN but am extra happy when I enter the lounge and Bruno is at the desk.

moolman

Another shout out for Bruno too. Next time, my wife was like, bring more cash to tip him better...lol

Atacama40

Sorry to be the bringer of bad news folks but Bruno has moved on career wise I'm afraid. And you all right, he was first class.

In the plus column, Eliza is still there and now fully running all aspects of Club Lounge. And in fairness she is absolutely excellent. Responsive, genuinely helpful and as importantly for me .... interesting and good fun.

If only all club lounge managers were of this standing. Gold standard.

Dp69

On my quick stay last year Bruno was indeed excellent. The Club Lounge offering was fine, although afternoon tea moved swiftly onto evening canapes, which were just that, nothing too substantial, but nice area to relax. Even last year certain Intercontinental guests treated the lounge like a grab and go area, including bottles of fizz. Shame a minority ruin it for others.

joorinainen

Diamond ambassador. Paid 400eur/night for a standard room. Received email one day before that i had been upgraded to a club room with club access. At check-in was told that there is no club access and "the message and IHG app was wrong" and was told by staff that my "upgrade" is that im staying at the fifth floor and my room view from the window was to the wall of the next building. They lost our luggage with valuables for an hour and then they found it. Spa was nice but the swimming pool had tiles coming off and every time you swim there you can feel the tiles coming off from the bottom. Rather mediocre service (sometimes even unacceptable) though out the hotel excluding the spa where the lady was superb.

I will definitely weigh my options next time im in Barcelona and definitely will not be staying with these inflated prices.

nicolas75

Source

To have club access at InterContinental hotels, you must either:
- book a club room,
- be Royal Ambassador,
- have an IHG One Rewards Milestone Rewards Annual Lounge Membership.

joorinainen

Standard Room




Club room


Photos directly from IHG website. Tell me where is my "guaranteed one category upgrade" per Ambassador benefits? I didn't even get a view upgrade because like i said my window was facing directly to a wall of next building.

moolman

How are you diamond Ambassador and not have the club access selected as a milestone. You probably did the ambassador trick to get Diamond and they moved you down the upgrade priority list. Lol . . It's a busy travel time, crappy upgrades happen especially if you booked a weekend.

demue

From what I have seen in the PMS itself, a property can't tell how one got Diamond (trick or not), not in Opera PMS and not in the new Amadeus PMS (. Having said that, these are exactly the types of upgrades I loathe. Club room without Club benefits where room is exactly the same, though maybe on a higher floor and with better coffee capsules . Or some higher floor look at a wall or back of house or direcly into another building. In these cases I'd rather get the 10k compensation points for no upgrade and be happy with that, especially on one night stays. YMMV.

moolman

I am kidding about the them being able to tell how someone got Diamond but I'm sure many places will assume that someone that is diamond has the lounge milestone. I'm surprised they don't even have a color scheme update for the club rooms like they do at other ICs
​​​​​
​​​​​​This is why I was so disappointed to hear that Bruno is no longer there. I was leaving from BCN and on the second stay there, he made sure to put me back in the 1 bedroom suite that HadesNL took the pics of from the classic room. I also booked a second room for a friend and he extended the lounge access to him without asking, makes the lounge more enjoyable when the friend can come in...haha

joorinainen

Yes probably my fault after all. Wrong kind of Diamond.. Wrong travel time etc

nicolas75

And wrong complaint, since your status doesn't give you access to the club lounge 😜

joorinainen

You are missing the whole point. Read my posts again.

nicolas75

I did.

I have stayed more than 10 times since the hotel was (brilliantly) renovated and have always had an excellent service at this hotel.