Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Jun 30, 2019, 3:21 pm
#886
Join Date: Apr 2010
Location: SCQ
Programs: tk gold, lh ftl, ab gold
Posts: 352
Any way to escalate if the BPG team decision is wrong?
They did confirm that the final rate is lower on the third-party website, but the pre-tax rate is lower on IHG. Huh? Talk about nonsense...
They did confirm that the final rate is lower on the third-party website, but the pre-tax rate is lower on IHG. Huh? Talk about nonsense...
Oct 9, 2019, 10:10 pm
#889
Join Date: Oct 2017
Programs: ANA,Qantas,asiamiles,Royal Skies,Enrich
Posts: 198
rejection reason:
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason:
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club
Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase
We checked www.trip.com to look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility:
- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason:
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club
Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase
We checked www.trip.com to look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility:
- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.
Oct 20, 2019, 4:47 pm
#890
Join Date: Oct 2019
Programs: Hilton Honors, IHG, Hyatt
Posts: 71
rejection reason:
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason:
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club
Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase
We checked www.trip.com to look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility:
- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason:
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club
Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase
We checked www.trip.com to look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility:
- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.
wait what?? MYR 484.50 << MYR 549.69? Isnt the third party website lower than their price?
Why was it rejected? I am looking at the same exact website....
Oct 21, 2019, 1:39 am
#891
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Nov 27, 2019, 12:42 pm
#893
Join Date: Jul 2011
Posts: 1,634
Just a data point: I made a reservation at the Kimpton Palomar in Washington DC for $229. I saw a room on cancelon.com for $126. The claim was rejected, first because there was a "cyber special" rate of $189 so I did not book the lowest available rate; and second, because cancelon rates are not eligible for BRG.
I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
Nov 29, 2019, 1:06 am
#894
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Just a data point: I made a reservation at the Kimpton Palomar in Washington DC for $229. I saw a room on cancelon.com for $126. The claim was rejected, first because there was a "cyber special" rate of $189 so I did not book the lowest available rate; and second, because cancelon rates are not eligible for BRG.
I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
Feb 20, 2020, 9:55 am
#895
Join Date: Dec 2012
Location: Palm Springs & Buenos Aires
Posts: 125
Tried to get BHG at Crown Plaza Toulouse. Denied for two reasons. 1. The rate booked by IHG agent (who was aware of my BRG question from trivago/hotelwiz verified the rate but said he would book on IHG and I could apply for BHG. My rate on IHG wasn’t considered the lowest as I could have booked a non refundable which was less expensive even though the trivago rate was lower for refundable. 2. Also told that they couldn’t find my rate on hotelwiz, despite my having screen shots. What a joke! I guess the benefits of advertising a BRG is better than the reality of trying to achieve it.
Aug 20, 2020, 3:34 pm
#896
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
has anyone been successful in BPG ever? recent experience is that the same time I book the same room via IHG I found the same room type on otel.com, having screenshots even video, link to the website with the same room with cheaper price, they told me they didn't find the same room but it's still there. ridiculous 
is there anything to do? why they offer this BPG if they didn't do that.
is there anything to do? why they offer this BPG if they didn't do that.
Last edited by romans; Aug 20, 2020 at 3:39 pm
Nov 28, 2020, 6:51 am
#897
Join Date: Nov 2020
Posts: 3
IHG BRG is a joke
I got my BRG approved. Shown up at the hotel and still being charged the original booking rate, 107.40. Good thing I got my BRG email at 102.56, was able to get that adjusted at the hotel.
Now I am worry if I will even get the 5x bonus points since they attempted to charge me at regular booking price.
Now I am worry if I will even get the 5x bonus points since they attempted to charge me at regular booking price.
Dec 24, 2021, 4:45 pm
#898
Join Date: Mar 2013
Location: Berkshire
Programs: BAEC Silver
Posts: 380
BRG is a scam isn't it? I booked a flexible rate but have been told I have to book a non-refundable rate (the lowest) in order to qualify. It's daft. Cancelled at IHG, booked the same room elsewhere and saved $100s. What's the point of BRG other than it being a misleading spot of advertising?
Jul 27, 2022, 2:46 am
#900
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008