FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Oct 20, 19, 4:47 pm
Join Date: Oct 2019
Programs: Hilton Honors, IHG, Hyatt
Posts: 33
Originally Posted by teo1991 View Post
rejection reason:
After reviewing the details of the reservation submitted, please be advised that your claim has not qualified for the Guarantee because of the following reason: 
- The reservation is not booked under the lowest priced rate for the room type you booked
Rate Booked: MYR 570.00 plus tax per night under YOUR RATE by IHG® Rewards Club

Lowest Priced Rate: MYR 484.50 plus tax per night under YOUR RATE by IHG® Rewards Club Advance Purchase

We checked www.trip.comto look at the rates available and found that the rates listed on that site do not meet the following requirements for eligibility: 

- The lowest comparable rate available on the third-party website is MYR 549.69 plus tax per night, which is higher than the lowest rate available by booking directly with IHG.

wait what?? MYR 484.50 << MYR 549.69? Isnt the third party website lower than their price?
Why was it rejected? I am looking at the same exact website....
linaseta is offline