FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Nov 29, 19, 1:06 am
Join Date: Aug 2011
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Originally Posted by crimson12 View Post
Just a data point: I made a reservation at the Kimpton Palomar in Washington DC for $229. I saw a room on for $126. The claim was rejected, first because there was a "cyber special" rate of $189 so I did not book the lowest available rate; and second, because cancelon rates are not eligible for BRG.

I did some searching and did not see anything about how IHG/Kimpton BRG works with cancelon, so there's now a data point that it will be rejected. FYI.
Cancelon is quite obviously not eligible for BRG with ANY hotel chain. The whole concept of Cancelon runs against what BRGs are there for. I hope you didn't learn the hard way with a non-refundable BRG claim.
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