Tried to get BHG at Crown Plaza Toulouse. Denied for two reasons. 1. The rate booked by IHG agent (who was aware of my BRG question from trivago/hotelwiz verified the rate but said he would book on IHG and I could apply for BHG. My rate on IHG wasn’t considered the lowest as I could have booked a non refundable which was less expensive even though the trivago rate was lower for refundable. 2. Also told that they couldn’t find my rate on hotelwiz, despite my having screen shots. What a joke! I guess the benefits of advertising a BRG is better than the reality of trying to achieve it.