Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Dec 16, 2023, 3:53 am
#916
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Dec 20, 2023, 4:06 am
#917
Join Date: Apr 2001
Location: LON
Programs: BA Gold, LH SEN , A3*G & others less exciting that don't fit in my wallet
Posts: 1,657
To be fair to the 'Best Rate HelpDesk' they did force the hotel to issue a refund pretty quickly .. no sign of the alleged bonus points I'm supposed to have been due though !
Mar 22, 2024, 12:51 pm
#918
Join Date: May 2020
Programs: Tribe 54 Sweat Lodge 12
Posts: 111
Just unsuccessfully tried the BRG after booking a non refundable stay at the IC Bali. I found a much better rate on agoda, like hundreds of dollars cheaper. The BRG team say they are seeing a much higher rate on Agoda, even though I’ve just rechecked and the better rate is still there and, of course, they don’t accept a screenshot.
Very frustrating, lesson learned the hard way!
Very frustrating, lesson learned the hard way!
Mar 22, 2024, 12:59 pm
#919
Join Date: May 2020
Programs: Tribe 54 Sweat Lodge 12
Posts: 111
Hotel Name: Holiday Inn Express Melbourne Southbank
Date of stay: Apr ‘24
Nights: 8
Room Type: 1 Queen Standard
IHG Website Rate: 168.58 AUD
Competing Rate: 150.81 AUD
Actual Approved Rate: 150.81 AUD
2 hours turnaround, submitted immediate post booking. Non-refundable rate on both sites. Through Agoda. 1st out of 1 using BPG.
Date of stay: Apr ‘24
Nights: 8
Room Type: 1 Queen Standard
IHG Website Rate: 168.58 AUD
Competing Rate: 150.81 AUD
Actual Approved Rate: 150.81 AUD
2 hours turnaround, submitted immediate post booking. Non-refundable rate on both sites. Through Agoda. 1st out of 1 using BPG.