Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Jan 10, 2018, 1:02 am
#841
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
I would really like to know if that means 5x base points only (60x per dollar for Spire elite?) or 5x total points (100x points per dollar for Spire elite) that would make a big difference. After reading below I’m still not sure what a Spire elite would earn ... I have tweeted IHG for their interpretation, they said they would have to get back to me regarding this. Looks to be YMMV at the moment
10. The 5X Points Award will be calculated on the room rate only, and will not include any other charges billed to your hotel room portfolio. To receive the 5X Points Award, your IHG Rewards Club number must be added to your reservation before check-out at the hotel. IHG Rewards Club Members with a miles earning preference will earn Points.
12. The 5X Points Award for a valid Program claim will not exceed 40,000 points. The portion of the 5X Points Award that is above and beyond what you otherwise would have earned on the room rate for your stay, will be awarded as bonus points and will not count towards your IHG Rewards Club membership tier status. The 5X Points Award will have no effect on, nor be affected by, the points you would otherwise earn for your hotel stay, pursuant to the IHG Rewards Club Terms and Conditions.
12. The 5X Points Award for a valid Program claim will not exceed 40,000 points. The portion of the 5X Points Award that is above and beyond what you otherwise would have earned on the room rate for your stay, will be awarded as bonus points and will not count towards your IHG Rewards Club membership tier status. The 5X Points Award will have no effect on, nor be affected by, the points you would otherwise earn for your hotel stay, pursuant to the IHG Rewards Club Terms and Conditions.
Jan 10, 2018, 1:21 am
#842
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Well, we've had a good (but bumpy!) ride.
This will be far easier for IHG to run, and might create an easier and more relaxed process: though it's unlikely to be popular.
For an extra few thousand bonus-only points it's really not worth the faff. Depending on the price difference, it could be more sensible simply to book through the cheaper channel.
Jan 10, 2018, 1:34 am
#843
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
so the base points have been multiplied by 5, so that would be 60 points per dollar ? 10 base x 5 = 50 + Spire bonus 60? Or 10 base x 5 = 50 + 100% bonus = 100 points per dollar
Ok I just re read it and I think it’s 60 per dollar 10 base x 5 = 50 + Spire bonus = 60
I can be really dense sometimes
Ok I just re read it and I think it’s 60 per dollar 10 base x 5 = 50 + Spire bonus = 60
I can be really dense sometimes
Jan 10, 2018, 6:24 pm
#845
Join Date: Mar 2017
Posts: 1,716
You cannot use "the guarantee" until your claim is approved and we all know how the IHG call centre in the Philippines have been handling claims in the past couple of years. And whether they give you a free night or a bunch of useless points, so long as the claims process remains deviously opaque, it does not help at all.
Jan 11, 2018, 12:12 am
#847
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
by "people actually using the guarantee" I guess you mean those booking a hotel through IHG, then, through curiosity or serendipity, and in the subsequent 24H period, coming across another online travel agency offering the same accommodation at a cheaper rate and thinking I'm not happy about this - now how does that guarantee thing work?
I imagine that represents a vanishingly small group of innocents.
IHG threw down a challenge and I think most of the claims would come from those rising to that challenge, searching for the free night.
Jan 11, 2018, 3:58 am
#849
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
It looks like the Lowest price guarantee is still providing a free night. It's just the best price guarantee that is being pulled.
Pretty confusing, but the LPP T&C makes clear there is a difference between it and the BPG, including a different claim form. Also the LPP applies to hotels in Europe only, with a few exclusions. LPP T&C were updated 31-Dec-2017.
Info courtesy of Insidflyer.co.uk here:
https://insideflyer.co.uk/2018/01/ih...price-promise/
Pretty confusing, but the LPP T&C makes clear there is a difference between it and the BPG, including a different claim form. Also the LPP applies to hotels in Europe only, with a few exclusions. LPP T&C were updated 31-Dec-2017.
Info courtesy of Insidflyer.co.uk here:
https://insideflyer.co.uk/2018/01/ih...price-promise/
Jan 11, 2018, 6:49 am
#850
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
by "people actually using the guarantee" I guess you mean those booking a hotel through IHG, then, through curiosity or serendipity, and in the subsequent 24H period, coming across another online travel agency offering the same accommodation at a cheaper rate and thinking I'm not happy about this - now how does that guarantee thing work?
Jan 12, 2018, 3:29 pm
#851
Join Date: Apr 1999
Location: Andover, MA, 01810
Posts: 1,971
Interesting development with the LPP vs. the BRG. I had never even heard of the LPP before now. The LPP terms seem to be more favorable than BRG. Under the LPP you just need to find a rate that is the same or lower than the "Your Rate" on the IHG site.
But now, under both programs, the cancellation terms must match. It used to be with the BRG that if the lowest rate was cancellable you could book that and compare with another site's non-cancellable rate.
But now, under both programs, the cancellation terms must match. It used to be with the BRG that if the lowest rate was cancellable you could book that and compare with another site's non-cancellable rate.
Jan 12, 2018, 10:59 pm
#852
Join Date: Nov 2011
Posts: 6,385
by "people actually using the guarantee" I guess you mean those booking a hotel through IHG, then, through curiosity or serendipity, and in the subsequent 24H period, coming across another online travel agency offering the same accommodation at a cheaper rate and thinking I'm not happy about this - now how does that guarantee thing work?
I imagine that represents a vanishingly small group of innocents.
IHG threw down a challenge and I think most of the claims would come from those rising to that challenge, searching for the free night.
I imagine that represents a vanishingly small group of innocents.
IHG threw down a challenge and I think most of the claims would come from those rising to that challenge, searching for the free night.
Jan 13, 2018, 3:29 am
#853
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
No. IHG introduced the programme (largely) to identify situations where hotels undercut the IHG's site offer price for rooms on alternative OTAs. It was also very effective marketing.
They implemented the programme by challenging guests to find a cheaper offer for the room, and so get one night of their stay for free. I think they probably never expected the frenzy that grew out of this. That was naive of them
They gradually toughened up the rules of their game so as to achieve their identification goal, but deny the free night.
Heck, when the thing started, I remember it was possible to discuss the claim over the phone and even get helpful advice from the agents. I believe it's quite different now ...
They implemented the programme by challenging guests to find a cheaper offer for the room, and so get one night of their stay for free. I think they probably never expected the frenzy that grew out of this. That was naive of them
They gradually toughened up the rules of their game so as to achieve their identification goal, but deny the free night.
Heck, when the thing started, I remember it was possible to discuss the claim over the phone and even get helpful advice from the agents. I believe it's quite different now ...
Jan 15, 2018, 3:00 am
#854
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Bpg vs llp
thanks tangey for the insight/info, this makes sense as some point last year I started getting emails from llp not bpg. Suppose its time to split the threads one for llp one for bpg..
Jan 15, 2018, 3:01 am
#855
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
No. IHG introduced the programme (largely) to identify situations where hotels undercut the IHG's site offer price for rooms on alternative OTAs. It was also very effective marketing.
They implemented the programme by challenging guests to find a cheaper offer for the room, and so get one night of their stay for free. I think they probably never expected the frenzy that grew out of this. That was naive of them
They gradually toughened up the rules of their game so as to achieve their identification goal, but deny the free night.
Heck, when the thing started, I remember it was possible to discuss the claim over the phone and even get helpful advice from the agents. I believe it's quite different now ...
They implemented the programme by challenging guests to find a cheaper offer for the room, and so get one night of their stay for free. I think they probably never expected the frenzy that grew out of this. That was naive of them
They gradually toughened up the rules of their game so as to achieve their identification goal, but deny the free night.
Heck, when the thing started, I remember it was possible to discuss the claim over the phone and even get helpful advice from the agents. I believe it's quite different now ...
Last edited by jpdx; Apr 10, 2018 at 11:15 am Reason: removed reference to blogger's religion
