Sep 15, 2014, 9:40 am
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
Please read these before asking your question in the thread.
- Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.
- Q. How long will it take for my points to post?
A. Normally they post within a week or two.
- Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)
- Q. Where can I find the Bonus Point package with Breakfast rate?
A. Click here to book Bonus Points Package with (or without) Breakfast rate.
NOTE: Make sure that your email confirmation states something like this:
Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!
Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.
- Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
A. See this post from IHG's FlyerTalk representative.
- Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
A. No
- Q. What are the conditions for the free nights being awarded?
A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.
- Q.I chose the 2 free nights award, how do I book them?
A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.
- Q. Can I trade the free nights?
A. Not on FlyerTalk. They are specifically designated non-transferable.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
"Into The Nights" 2014 Master Thread
Nov 1, 2014, 5:02 am
#1666
Join Date: Apr 2008
Posts: 227
I hope I do not end up not getting the free nights just because of this.
Nov 1, 2014, 5:47 am
#1668
Join Date: May 2014
Posts: 12
I was given the same task for 250 miles. The IHG app was downloaded seven weeks ago but nothing has happened since. IHG seems to have a problem here. I contacted IHG already four times about this issue with no result.
I hope I do not end up not getting the free nights just because of this.
I hope I do not end up not getting the free nights just because of this.
Nov 1, 2014, 5:56 am
#1669
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Also, I'm not sure you really NEED to download the app. I clicked the link for good measure, but I already have the app on my phone that I use for one or two other IHG accounts. I just made sure I booked through it, and the task posted, so I guess as long as you click the link and as long as you log in from the app and book, it appears to be okay.
Nov 1, 2014, 7:47 am
#1671
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Reply from IHGCare to my questions
Does the Flash sale rate qualify-not answered as far as I can see
Does the 21 Super saver rate qualify? YES
Does the Flash sale rate qualify-not answered as far as I can see
Does the 21 Super saver rate qualify? YES
Thank you for contacting IHGCare regarding the IHG Rewards Club "Into the Nights" promotion. We appreciate the opportunity to assist you with your concerns.
I am forwarding the response from the IHG Rewards Club Service Center. Kindly refer to the following information on this email regarding your concerns you brought about on your previous email.
Please be advised that in order for a stay to qualify for the Into the Nights promotion, the rate used must be a "qualifying rate". As such, stays booked using "non-qualifying" rates will not count towards the promotion.
According to the IHG Rewards Club Terms and Conditions, most rates will earn credit to your account, however, others will not. In addition, IHG Rewards Club credit is awarded for the majority of rates IHG offers to business and leisure travelers. Deeply discounted rates, which may be 30% off the hotel's regular rate or more, do not qualify for points.
To understand when you will earn credit for stays and which stays are eligible for credit, please review sections 11 & 12 specifically. For your reference, we have included the information on Section 12 - Limits on Points for Stays:
Points are not issued for stays at the following reduced room rates (“Non-Qualifying Room Rates”; “Non-Qualifying Stay”): net wholesale individual and group rate, package rate, employee discount rate, crew rate, seasonal worker/crew rate, 50% travel club discount rate, industry discount rate, distressed passenger rate, IHG Rewards Club Reward Nights/Airline Hotel Reward rate, most rates booked through most third party web sites, complimentary hotel stays or any other rates not defined as a Qualifying Room Rate.
In order to get credit for your stay in any of our hotel chains, you must pay a qualifying rate. Qualifying rates include the Corporate Rate/Flex Rate, Best Breaks, Great Rates, AAA Rate, AARP Rate, Government Rates, Internet Advance (21 day) Saver, etc.
I am forwarding the response from the IHG Rewards Club Service Center. Kindly refer to the following information on this email regarding your concerns you brought about on your previous email.
Please be advised that in order for a stay to qualify for the Into the Nights promotion, the rate used must be a "qualifying rate". As such, stays booked using "non-qualifying" rates will not count towards the promotion.
According to the IHG Rewards Club Terms and Conditions, most rates will earn credit to your account, however, others will not. In addition, IHG Rewards Club credit is awarded for the majority of rates IHG offers to business and leisure travelers. Deeply discounted rates, which may be 30% off the hotel's regular rate or more, do not qualify for points.
To understand when you will earn credit for stays and which stays are eligible for credit, please review sections 11 & 12 specifically. For your reference, we have included the information on Section 12 - Limits on Points for Stays:
Points are not issued for stays at the following reduced room rates (“Non-Qualifying Room Rates”; “Non-Qualifying Stay”): net wholesale individual and group rate, package rate, employee discount rate, crew rate, seasonal worker/crew rate, 50% travel club discount rate, industry discount rate, distressed passenger rate, IHG Rewards Club Reward Nights/Airline Hotel Reward rate, most rates booked through most third party web sites, complimentary hotel stays or any other rates not defined as a Qualifying Room Rate.
In order to get credit for your stay in any of our hotel chains, you must pay a qualifying rate. Qualifying rates include the Corporate Rate/Flex Rate, Best Breaks, Great Rates, AAA Rate, AARP Rate, Government Rates, Internet Advance (21 day) Saver, etc.
Nov 1, 2014, 8:00 am
#1672
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
conflicting promotion status between website and email
My promotion status on the Into the Nights webpage hasn't changed in over a month (still shows just 1 activity completed - the survey).
Oddly, I just received an email this morning stating I have completed 3 activities. (even this isn't correct, because based on the stays the email is counting I've actually completed 4 offers)
My IHG account hasn't received point credit for anything except the survey.
Are they ever going to get this promo sorted out?
-FlyerBeek
Oddly, I just received an email this morning stating I have completed 3 activities. (even this isn't correct, because based on the stays the email is counting I've actually completed 4 offers)
My IHG account hasn't received point credit for anything except the survey.
Are they ever going to get this promo sorted out?
-FlyerBeek
Nov 1, 2014, 8:02 am
#1673
Join Date: May 2010
Posts: 904
For the app question: I booked with the same app I have had on my iPhone (no new download or anything) and now finally have credit for 3 nights booked with that app.
Update: Actually, my email dashboard may be correct, it does not seem to have the capability to show HOW FAR in progress an offer is, only if it has been started or completed or not started.
Nov 1, 2014, 8:04 am
#1674
Join Date: Sep 2014
Programs: Hilton Diamond; Delta Diamond; Hyatt Diamond; IHG Platinum; Emerald Exec Elite
Posts: 93
Nov 1, 2014, 8:05 am
#1675
Join Date: Sep 2014
Programs: Hilton Diamond; Delta Diamond; Hyatt Diamond; IHG Platinum; Emerald Exec Elite
Posts: 93
Nov 1, 2014, 9:17 am
#1677
Join Date: May 2005
Location: BWI/DCA/IAD
Programs: IHG About to Be Demoted, AA Demoted to Nothingness
Posts: 252
Ditto for me. The email dashboard is not quite up to date but a lot better than the log in dashboard, but here's to hoping (again) that the Tuesday update will show it all on the log in dashboard with the points awarded.
For the app question: I booked with the same app I have had on my iPhone (no new download or anything) and now finally have credit for 3 nights booked with that app.
Update: Actually, my email dashboard may be correct, it does not seem to have the capability to show HOW FAR in progress an offer is, only if it has been started or completed or not started.
For the app question: I booked with the same app I have had on my iPhone (no new download or anything) and now finally have credit for 3 nights booked with that app.
Update: Actually, my email dashboard may be correct, it does not seem to have the capability to show HOW FAR in progress an offer is, only if it has been started or completed or not started.
Let me count the ways in which I am unimpressed, IHG. Not feeling the love from or for you.
Nov 1, 2014, 10:14 am
#1679
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
Not getting any email communications (Incl the one IHG Cares posted about last week). I have all my preferences for emails clicked (except the IHG Family of brands which is just IHG Dining), so not sure if they are sending communications in batches or just to Premier members (just a regular one here). I completed all the offers last week, but had 4 completed 3 weeks ago and still show 2 completed (after they removed one). Sure would be nice for them to get things sorted out!
Nov 1, 2014, 10:19 am
#1680
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,674
Not getting any email communications (Incl the one IHG Cares posted about last week). I have all my preferences for emails clicked (except the IHG Family of brands which is just IHG Dining), so not sure if they are sending communications in batches or just to Premier members (just a regular one here). I completed all the offers last week, but had 4 completed 3 weeks ago and still show 2 completed (after they removed one). Sure would be nice for them to get things sorted out!