Sep 15, 2014, 9:40 am
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
Please read these before asking your question in the thread.
- Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.
- Q. How long will it take for my points to post?
A. Normally they post within a week or two.
- Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)
- Q. Where can I find the Bonus Point package with Breakfast rate?
A. Click here to book Bonus Points Package with (or without) Breakfast rate.
NOTE: Make sure that your email confirmation states something like this:
Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!
Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.
- Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
A. See this post from IHG's FlyerTalk representative.
- Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
A. No
- Q. What are the conditions for the free nights being awarded?
A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.
- Q.I chose the 2 free nights award, how do I book them?
A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.
- Q. Can I trade the free nights?
A. Not on FlyerTalk. They are specifically designated non-transferable.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
"Into The Nights" 2014 Master Thread
Nov 1, 2014, 10:27 am
#1681
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
Nov 1, 2014, 1:52 pm
#1682
Join Date: Dec 2005
Location: Washington, DC
Posts: 1,727
Has anyone else's terms changed from the original promo offer for the Even hotel stay component? Mine was originally stay at an Even hotel (ie one night) and earn 36,000 points. I registered when the promo first opened and booked a stay but have yet to make the stay. I logged in after all the hubbub over the switch occurred and my terms hadn't changed. Now however, my terms have changed to "stay at 3 Even hotels" for the same amount of points. I want to ensure I'll be receiving my original offer promo and get the points after one night stay otherwise will cancel my reservation. Thanks!
Nov 1, 2014, 2:01 pm
#1683
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Has anyone else's terms changed from the original promo offer for the Even hotel stay component? Mine was originally stay at an Even hotel (ie one night) and earn 36,000 points. I registered when the promo first opened and booked a stay but have yet to make the stay. I logged in after all the hubbub over the switch occurred and my terms hadn't changed. Now however, my terms have changed to "stay at 3 Even hotels" for the same amount of points. I want to ensure I'll be receiving my original offer promo and get the points after one night stay otherwise will cancel my reservation. Thanks!
Nov 1, 2014, 2:08 pm
#1684
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Has anyone else's terms changed from the original promo offer for the Even hotel stay component? Mine was originally stay at an Even hotel (ie one night) and earn 36,000 points. I registered when the promo first opened and booked a stay but have yet to make the stay. I logged in after all the hubbub over the switch occurred and my terms hadn't changed. Now however, my terms have changed to "stay at 3 Even hotels" for the same amount of points. I want to ensure I'll be receiving my original offer promo and get the points after one night stay otherwise will cancel my reservation. Thanks!
Nov 1, 2014, 2:15 pm
#1685
Suspended
Join Date: Jan 2003
Posts: 8,720
I think that one will eventually open in Brooklyn, but it is not open yet. However, 2 are definitely slated to open some time in the future in Manhattan (NYC) from their website. So, the change is clearly an error or some sort, moreover, expecting the recipient to stay at 2 Even hotels is quite demanding when there are only 2 at the present.
Nov 1, 2014, 2:26 pm
#1686
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Nov 1, 2014, 2:43 pm
#1687
Join Date: Oct 2014
Location: Canada
Posts: 248
New to this thread. I am wondering if there are any actual reports of people booking IHG hotels through their company portals and still receiving the bonuses that come from these offers? I did read the FAQ that it is a possibility but just wondering if there have been any actual reports from FT members.
If it helps, I am booking through a Carlson Wagonlit Travel portal in Canada and I have received base points after checkout.
If it helps, I am booking through a Carlson Wagonlit Travel portal in Canada and I have received base points after checkout.
Nov 1, 2014, 8:20 pm
#1689
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
I was told by phone that the free nights are only valid until Dec of next year. I was hoping they would be good for at least a year. Can anyone who's already received them corroborate this?
Nov 1, 2014, 9:26 pm
#1690
Join Date: Jan 2009
Posts: 409
Nov 1, 2014, 9:36 pm
#1691
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
For some people, it will end up being less than a year. For instance, I expect to get credit for the free nights in Jan or Feb after I complete all my tasks before the end of Dec. I was hoping it could be at least like the free night certificate you get from the IHG card. That one expires exactly one year after it's credited. An additional 1 or 2 months can make the difference when making your travel plans.
Nov 2, 2014, 1:13 am
#1692
Suspended
Join Date: Jan 2003
Posts: 8,720
Perhaps they are expecting its reward members to designate various hotels that will be re-christened Even hotels, by placing a hand-written cardboard sign on the façade of the property?
Nov 2, 2014, 1:14 am
#1693
Suspended
Join Date: Jan 2003
Posts: 8,720
Some of those who have completed their targets already have posted the terms and as I recall, it was thru 12/31/15.
Nov 2, 2014, 9:44 am
#1695
Join Date: Nov 2013
Location: DEN
Programs: AA EP SPG Plat Hyatt Diamond IHG Plat Avis 1st Hertz 5* National Exec
Posts: 133
Booked a stay on the app, it posted a week later, didn't get credit for booking via the app and got this response.
"We have received your request for credit and we are in the process of coordinating with our contacts for more information. You have our assurance that we will contact you as soon as we receive a feedback."
Wait a week or so, get not further response.
Send another follow up email, get this back a few days later:
"We are still in the process of coordinating with our contacts to check the issue regarding your 'Book on the IHG app' tracker. Although we are unable to provide a time frame on when this will be fixed, rest assured that the team is working round the clock and an email will be sent once we receive an update."
Anyone know how long this process of coordinating with out contacts (What the heck does that even mean?) takes?
This is REALLY frustrating because that one app booking is all I need to get my 2 free nights!
"We have received your request for credit and we are in the process of coordinating with our contacts for more information. You have our assurance that we will contact you as soon as we receive a feedback."
Wait a week or so, get not further response.
Send another follow up email, get this back a few days later:
"We are still in the process of coordinating with our contacts to check the issue regarding your 'Book on the IHG app' tracker. Although we are unable to provide a time frame on when this will be fixed, rest assured that the team is working round the clock and an email will be sent once we receive an update."
Anyone know how long this process of coordinating with out contacts (What the heck does that even mean?) takes?
This is REALLY frustrating because that one app booking is all I need to get my 2 free nights!