The Big Win returns - Spring 2014
Mar 20, 2014, 7:33 am
#1111
Join Date: Nov 2012
Location: Miami, FL
Posts: 140
Exact same problem for me. All my activities and wins have posted correctly except for 'pay for your stay with Rewards Club credit card' and 'booking via an IHG website or mobile device' - neither of which show any activity at all despite tasks now being fully completed 
Mar 20, 2014, 7:35 am
#1112
Join Date: Jul 2012
Location: ARN
Programs: BAEC Gold, TK*Elite+, EBD, FBG, EKS, IHG Royal Ambassador
Posts: 768
I am pretty new to IHG. Started staying at IHG during last 2013 BIG WIN. I booked cheap staycations. I also have the Chase IHG Visa which gives me PLAT Status.
In 2013 BW, I was given breakfast vouchers at HI and CP that I booked.
In 2014 BW, I have asked for breakfast vouchers at the same HI and CP, and I was told that IHG just changed the T&C and no more breakfast vouchers for PLAT. I have had to "negotiate", eventually getting them.
So was I lucky before, or have they indeed changed the T&C.
I am always given an upgrade, and choice of welcome amenity, usually go for the bonus points, 500-1000. I have also been given appetizer or drink vouchers, so very thankful. But I would prefer complimentary breakfast.
In 2013 BW, I was given breakfast vouchers at HI and CP that I booked.
In 2014 BW, I have asked for breakfast vouchers at the same HI and CP, and I was told that IHG just changed the T&C and no more breakfast vouchers for PLAT. I have had to "negotiate", eventually getting them.
So was I lucky before, or have they indeed changed the T&C.
I am always given an upgrade, and choice of welcome amenity, usually go for the bonus points, 500-1000. I have also been given appetizer or drink vouchers, so very thankful. But I would prefer complimentary breakfast.
Mar 20, 2014, 7:35 am
#1113
Join Date: May 2011
Posts: 47
Detective work: If you took the Big Win Survey in December and you got the 100 points but did not get credit on your big Win page, do what I did. Retake the survey now and you will get credit for it on your Big Win page-- and a second 100 points!
Mar 20, 2014, 10:36 am
#1114
Join Date: Sep 2012
Posts: 4,431
My situation is odd. It says complete on Big Win page, but incomplete on emails detailing progress.
Mar 20, 2014, 10:50 am
#1115
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Same for most of us. Even on the Big Win page, if you check the progress under the "Big Win" task, I bet you find that the number of tasks completed does not include the survey.
Mar 20, 2014, 1:38 pm
#1116
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
Same for most of us. Even on the Big Win page, if you check the progress under the "Big Win" task, I bet you find that the number of tasks completed does not include the survey.
Mar 20, 2014, 3:56 pm
#1117
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
My latest stay earlier this month shows as 1/5 for the Book with IHG requirement, but the previous ones seem to still not count.
Mar 20, 2014, 9:49 pm
#1118
Join Date: Dec 2006
Location: IND
Posts: 2,005
My big win was fairly easy (must be easiest among y'all) with only 4 nights and get 96k, and I just got all points. My conditions were 2 brands 2 Saturdays 2 mobile 2 holiday inn, that's all. No breakfast package no survey no city-specific.
After reading all of your issues, I did it very carefully: not through 3rd party link such as UR mall or rebate websites. I found that when I change credit card at check in or change anything while checking in, it doesn't appear in the mobile booking correctly. However, "prepaying" through iOS all appeared well. I modified many reservations a couple of days before to the non-refundable. It took one week from staying to posting every time.
It wasn't fun to move around hotels during the trip due to the promotion, but I'm glad all worked out well for me. Also I think I like IHG better than SPG now. I'm saying goodbye to no internet, parking fee and cocky attitude (I mean Sheraton). Hope you guys sort the issues out well.
After reading all of your issues, I did it very carefully: not through 3rd party link such as UR mall or rebate websites. I found that when I change credit card at check in or change anything while checking in, it doesn't appear in the mobile booking correctly. However, "prepaying" through iOS all appeared well. I modified many reservations a couple of days before to the non-refundable. It took one week from staying to posting every time.
It wasn't fun to move around hotels during the trip due to the promotion, but I'm glad all worked out well for me. Also I think I like IHG better than SPG now. I'm saying goodbye to no internet, parking fee and cocky attitude (I mean Sheraton). Hope you guys sort the issues out well.
Mar 20, 2014, 10:46 pm
#1119
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,846
I'd certainly do it again if it let me. But like others, on the BigWin page it says it's complete. Everything else says it's not complete....
Mar 21, 2014, 12:31 am
#1120
Join Date: May 2010
Location: Canada, Eh?
Posts: 294
Same here. 5 stays in February. Awarded "Change your View" for two separate HI's, and all points posted. All 5 on IHG website.
Mar 21, 2014, 12:41 am
#1121
Join Date: Feb 2014
Posts: 7
Mar 21, 2014, 8:59 am
#1122
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Re: PLATINUM: Point Discrepancy Notification
Dear Mr Gnarly,
Thank you for contacting IHG Rewards Club regarding your Platinum Elite account. We appreciate the opportunity to assist you with your concerns.
We would like to inform you that the posting of stays for the Big Win is delayed. The management is already in the process of fixing the issue. Kindly allow more time for the stay to be posted on your promotion tracker. If bonus points from 'The Big Win' offer is not posted within 4-6 weeks, kindly contact us immediately providing case number 12345678 so we may proceed with the necessary adjustments and post the missing bonus points.
We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact IHG Rewards Club Service Center again.
Sincerely,
JDG
Account Manager
IHG Rewards Club
Dear Mr Gnarly,
Thank you for contacting IHG Rewards Club regarding your Platinum Elite account. We appreciate the opportunity to assist you with your concerns.
We would like to inform you that the posting of stays for the Big Win is delayed. The management is already in the process of fixing the issue. Kindly allow more time for the stay to be posted on your promotion tracker. If bonus points from 'The Big Win' offer is not posted within 4-6 weeks, kindly contact us immediately providing case number 12345678 so we may proceed with the necessary adjustments and post the missing bonus points.
We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact IHG Rewards Club Service Center again.
Sincerely,
JDG
Account Manager
IHG Rewards Club