Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Mar 7, 2014, 6:13 am
#5581
Join Date: Dec 2013
Posts: 72
How long does it take to receive the second confirmation mail after they have verified the lower rate? it has been a week since the first mail. The rate still shows best flexible w/o adjusting to 0.01
Mar 7, 2014, 6:15 am
#5582
Join Date: Dec 2013
Posts: 72
Just noticed my BPG nite at IC Osaka now shows the rate type as "HOUSE USE COMP" and the average nightly rate is now 1 JPY. Looks like it's been adjusted accordingly hence won't have to go through the hassle of a bank transfer. ^
FYI, I could only view the reservation details in mobile though and not on my desktop. When I try to view on desktop browser it shows an error saying the reservation is not viewable.
First time staying here, hope I get a good upgrade from the club room I reserved. Looks like everything above club room are suites though some have no club access...
FYI, I could only view the reservation details in mobile though and not on my desktop. When I try to view on desktop browser it shows an error saying the reservation is not viewable.
First time staying here, hope I get a good upgrade from the club room I reserved. Looks like everything above club room are suites though some have no club access...
Mar 7, 2014, 6:30 am
#5583
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Mar 7, 2014, 10:43 am
#5585
Join Date: Dec 2013
Posts: 110
does anyone mind double checking my claim before i submit it i'm pretty sure it's valid but interested in opinions from anyone who disagrees
IHG $200 + tax per night = $702
Onhotels.com $136 per night total $409 superior cancellation conditions as below
If you cancel this booking before 23:59 (UK time) on 07 April 2014, you will be charged $40.85
If you cancel this booking after 23:59 (UK time) on 07 April 2014, you will be charged $103.27
IHG $200 + tax per night = $702
Onhotels.com $136 per night total $409 superior cancellation conditions as below
If you cancel this booking before 23:59 (UK time) on 07 April 2014, you will be charged $40.85
If you cancel this booking after 23:59 (UK time) on 07 April 2014, you will be charged $103.27
Mar 7, 2014, 2:41 pm
#5586
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Im struggling to get the BRG form up, has anybody else got the same issue?
EDIT:found a seperate link
EDIT:found a seperate link
Mar 9, 2014, 12:02 pm
#5587
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
IC Istanbul
I have made booked with IC Istanbul 3 day ago but
Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the InterContinental Hotels Ceylan Istanbul. We appreciate the opportunity to assist you with this matter.
We have verified the lower rate you found at www. We are working on the best way to adjust your reservation into a free night stay. We appreciate your patience and will contact you via email once this has been confirmed
Reservation should remain unchanged once the claim qualifies. Primary guest is required to present a valid government ID upon arrival.
We look forward to accommodating your upcoming reservation/s.
Should you have any questions or concerns, please contact us via e-mail at [email protected].
Best Regards,
XXXXXXX
Best Price Guarantee Helpdesk
but got email from hotel say
Greetings from Istanbul.
We would like to inform you that due to a government meeting confirmation during your booking dates the hotel is %100 fully booked and because of this force majeur situation,we are not able to keep any individual bookings.The total amount of xxx was refunded to your credit card yesterday.
Thanks for your understanding.
Best regards,
Asst.Revenue Manager
Im so worried for loss free night as hotel cancelled my room but I saw IHG.com they still selling room by same date today... can you advice me what i do this.
Thanks
I have made booked with IC Istanbul 3 day ago but
Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the InterContinental Hotels Ceylan Istanbul. We appreciate the opportunity to assist you with this matter.
We have verified the lower rate you found at www. We are working on the best way to adjust your reservation into a free night stay. We appreciate your patience and will contact you via email once this has been confirmed
Reservation should remain unchanged once the claim qualifies. Primary guest is required to present a valid government ID upon arrival.
We look forward to accommodating your upcoming reservation/s.
Should you have any questions or concerns, please contact us via e-mail at [email protected].
Best Regards,
XXXXXXX
Best Price Guarantee Helpdesk
but got email from hotel say
Greetings from Istanbul.
We would like to inform you that due to a government meeting confirmation during your booking dates the hotel is %100 fully booked and because of this force majeur situation,we are not able to keep any individual bookings.The total amount of xxx was refunded to your credit card yesterday.
Thanks for your understanding.
Best regards,
Asst.Revenue Manager
Im so worried for loss free night as hotel cancelled my room but I saw IHG.com they still selling room by same date today... can you advice me what i do this.
Thanks
Mar 9, 2014, 3:05 pm
#5588
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Mar 11, 2014, 9:56 am
#5589
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Mar 12, 2014, 3:09 am
#5590
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
I hope it's not an inappropriate question, but I'm seeing cheaper fares all over for UK properties. Which sites charge in GBP, please?
Mar 13, 2014, 7:24 pm
#5591
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
BRG Approved at the HI Jessup Baltimore MD. Referral site was easyclicktravel.com
Mar 14, 2014, 4:14 am
#5592
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
New to BRG. I've tried a BRG on a flexible reservation to test the waters. Claim denied as the compared rate was a prepaid. The thing is that even the prepaid rate on ihg was more expensive than the prepaid lower rate. They ignore this. I am reluctant to make a firm booking as the hotel is not my first choice.
Is there any way around this? Do you guys manage to get competitive prices on refundable reservations on the hotel comparison sites?
Is there any way around this? Do you guys manage to get competitive prices on refundable reservations on the hotel comparison sites?
Mar 14, 2014, 4:28 am
#5593
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
New to BRG. I've tried a BRG on a flexible reservation to test the waters. Claim denied as the compared rate was a prepaid. The thing is that even the prepaid rate on ihg was more expensive than the prepaid lower rate. They ignore this. I am reluctant to make a firm booking as the hotel is not my first choice.
Is there any way around this? Do you guys manage to get competitive prices on refundable reservations on the hotel comparison sites?
Is there any way around this? Do you guys manage to get competitive prices on refundable reservations on the hotel comparison sites?
Mar 14, 2014, 4:40 am
#5594
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
I see. Thanks. And I assume in these cases they do not deny it on the grounds of different cancellation terms?
Mar 14, 2014, 4:56 am
#5595
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456