Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Feb 10, 14, 7:08 am
#5491
Join Date: Jan 2014
Posts: 23
Try checking http://m.ihg.com. They seem to pull from slightly different databases.
Feb 12, 14, 9:03 am
#5492
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,197
Does anyone know of which websites book in Hong Kong Dollars?
Feb 12, 14, 9:26 am
#5493
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 974
Finally got approved for one. Brg send @12 am est, got reply back by the time I woke up today. Amazing turnaround for a change.
Feb 13, 14, 3:53 am
#5494
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,122
Holiday Inn Summit County-Frisco, Colorado, on Friday 11th April for 1 night is $162, or 108 at today's rates. All the US based sites seem to be matching this price. Not everyone is though - easyclicktravel.co.uk offer it for 71.75, which is about $120. Unfortunately, easyclicktravel are a UK firm, so bill in GBP, and therefore isn't going to be eligibile for a BRG claim.
I'd be interested to know if anyone can find that lower rate on a USD billing site...
I'd be interested to know if anyone can find that lower rate on a USD billing site...
Feb 14, 14, 7:46 am
#5496
Join Date: May 2009
Programs: VS, CO, BA
Posts: 422
I have been trying to call 0871 942 9115 to check on a claim I have submitted but this number just gives me the web address and then cuts off - any other numbers I can call?
Feb 14, 14, 8:18 am
#5497
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
Can someone direct me to a site that books in swiss francs?
thanks.
thanks.
Feb 15, 14, 8:30 am
#5498
Join Date: Nov 2013
Posts: 84
The same happened to me with zuji.com.sg Booked a room and the cancellation date is different by a day. The thing is that ZUJI's cancelable rate is still lower than IHG's nonrefundable rate. I just refuse to book non-refundable so they can find some other way to deny by BRG.
Feb 15, 14, 9:20 am
#5499
Join Date: Dec 2013
Location: Boston, MA, USA
Programs: UA 1K, DL Gold, IHG Diamond AMB, MR Gold, HH Diamond, Hyatt Globalist, National EE
Posts: 1,072
Ok guys, I think I have a valid BRG claim. But I was hoping someone could play devil's advocate, and try to see if you could validate/invalidate the claim before I submit it.
The stay will be at the IC Clement Monterey from April 19th-21st. It is for a King Bed Traditional Room. On IHG.com the price is $259 per night, and on hotels.com the rate is $250 per night. They are both advance purchase rates, that require full deposit upon booking, and cannot be canceled.
I can't seem to find any reason why they wouldn't accept this, but I thought I'd post here to get a second opinion.
Thanks!
The stay will be at the IC Clement Monterey from April 19th-21st. It is for a King Bed Traditional Room. On IHG.com the price is $259 per night, and on hotels.com the rate is $250 per night. They are both advance purchase rates, that require full deposit upon booking, and cannot be canceled.
I can't seem to find any reason why they wouldn't accept this, but I thought I'd post here to get a second opinion.
Thanks!
Feb 15, 14, 2:02 pm
#5500
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,649
HTB.
Feb 15, 14, 2:02 pm
#5501
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Ok guys, I think I have a valid BRG claim. But I was hoping someone could play devil's advocate, and try to see if you could validate/invalidate the claim before I submit it.
The stay will be at the IC Clement Monterey from April 19th-21st. It is for a King Bed Traditional Room. On IHG.com the price is $259 per night, and on hotels.com the rate is $250 per night. They are both advance purchase rates, that require full deposit upon booking, and cannot be canceled.
I can't seem to find any reason why they wouldn't accept this, but I thought I'd post here to get a second opinion.
Thanks!
The stay will be at the IC Clement Monterey from April 19th-21st. It is for a King Bed Traditional Room. On IHG.com the price is $259 per night, and on hotels.com the rate is $250 per night. They are both advance purchase rates, that require full deposit upon booking, and cannot be canceled.
I can't seem to find any reason why they wouldn't accept this, but I thought I'd post here to get a second opinion.
Thanks!
Feb 15, 14, 3:00 pm
#5502
Join Date: Dec 2013
Location: Boston, MA, USA
Programs: UA 1K, DL Gold, IHG Diamond AMB, MR Gold, HH Diamond, Hyatt Globalist, National EE
Posts: 1,072
It was approved! Impressive turnaround time too. I submitted it at 3:10 PM and was notified at 4:28PM.
Feb 16, 14, 12:00 am
#5504
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
BRG email Claims
Hi All,
It seams now that some BRG email claims go to an office in the USA ans some go to the Phillipines. when I receive my submitted email back, the time on the email is around USA time and not the Phillipines time sometimes.
It seams now that some BRG email claims go to an office in the USA ans some go to the Phillipines. when I receive my submitted email back, the time on the email is around USA time and not the Phillipines time sometimes.
Feb 16, 14, 12:05 am
#5505
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
