walgerm

So, if I get enough points for 3 suite nights and 1 regular room night. What are my chances of getting an upgrade as a platinum? Also strategically, which day do I have a better shot a weekend or weekday? Thanks

BAGoldBoy

Just checked in. Took 25 minutes for checking process. Smallest room I have ever had here and no Diamond amenity.

cs1985

which type of room have you booked ?
got a room upgrade ?

price123

Diamond amenity should be a small food snack, no beverage. I agree checkin often takes a long time, but you should have got an upgrade to a large king on a weekend.

BAGoldBoy

Booked a King - got a room that just fits a King so no upgrade.

I have another booking in a couple of weeks so will give feedback at checkout and mail GM. If no response then will cancel.

cs1985

all andaz rooms are small compared to hyatt standard

BAGoldBoy

I've stayed at this property a lot and all the rooms I have had before have been of a good size - some were huge. Looking at the floor plan our room was one of the smallest and the hotel wasn't even busy!

jlisi984

I stayed at the property a week ago and as a non-Diamond non-Platinum (at that point) received a room on the 3 floor (high ceilings) and lots and lots of room.

Had a great stay, even though check-in takes FOREVER!!

777 global mile hound

Sorry to hear about the stay.
Sometimes all it takes is a little conversation with a front office manager after check in.
My first time experience at Grand Hyatt Hong Kong started off with a less than stellar check in and a very worn tired jr suite over looking a busy construction site.
It was one of the most expensive nights with a confirmable upgrade I took in years with Hyatt.
Was well taken care of after some nice conversation with the sensational club manager.
I had a beautiful suite after voicing my basic concerns that exceeded not met my expectation
Was thinking of checking out and was thrilled I didn't have to bring it up or go there.Thats what makes me a Hyatt guy.It seems they really do wish to please if something really matters
In rare Hyatt properties (most don't play) I can see it as a cat and mouse game

bob-taylor

Staying at the Andaz Liverpool Street for a few nights and for this first time at the end of this week. Is it customary to tip the staff member who escorts me to my room? I would expect to do so at a USA hotel, but I am not so sure in London.

Thanks!

chanp

When I checked in sat, they offered, I declined.

jlisi984

I didn't tip - I felt it was included in the price of the room...

BAGoldBoy

A couple of days after staying in March I received a mail from the GM asking for my vote in the Freddie Awards

I emailed him back and asked if he wanted me to judge him based on my last stay and explained what had happened. He came back to me and apologised so I treated them fairly on my vote. He asked me to let him know the date of my next visit which I did. Next stay - small room, no diamond amenity and a welcome letter for someone else. Huge problem checking out as it appeared that two separate people were staying in the same room. Also we had late checkout (4PM) but came back at 1PM and the room was being cleaned and the cleaner wouldn't leave so we just grabbed our stuff and left.

Had an email apology from one of the managers who said that we would be taken care of on our next stay. Stayed last Friday - average room, no welcome letter and nothing else. If she hadn't said anything I wouldn't have been expecting anything but talk about mis-setting expectations.

777 global mile hound

Sorry to hear about your stays
Despite the bumps in the road I have been a satisfied guest of the Hyatt Churchill and did so based on reading previous reviews over the years of Andaz Liverpool.
Having read between the lines on Trip Advisor and other public forums including Flyertalk there seems to be a pattern @ the Andaz Liverpool property.
Big swings between excellent to awful.
While that can be said for many properties this is a premium property where the expectation for elites is clearly there and especially Hyatt’s best customers.
Some dramatic improvement might be in order apparently.

If I was in your shoes I would put in a call to "Hyatt Consumer Affairs" based on your previous contact that ended in failure
First the repeated situation is put on record
While that may or may not be the silver bullet solve all
At the very least it puts Hyatt on notice that there are concerns and helps the cause of others that also may also be left to experience the same indifferent future experience
Hyatt may also step up to the plate to make this a much better experience for you should you choose to return
Cheers

BAGoldBoy

Thanks I will do as you suggest but I won't be returning to the Andaz anytime soon