Hyatt Regency Crystal City at Reagan Airport REVIEW - MASTER THREAD
Mar 21, 2021, 8:38 am
#136
Join Date: Jul 2006
Location: Washington, DC
Posts: 141
I had a good 2-night stay at the Hyatt Regency Crystal City this week. The weekend rates are some of the best in town. I booked the $74 a night rate and my Globalist upgrade to an Ambassador Suite was quite nice. The Globalist breakfast benefit is a comped "grab and go" breakfast in the cases across from the front desk. Each morning, there is a hot breakfast sandwich and a pastry. One morning it was a breakfast burrito and the second morning it was a croissant sandwich with egg and sausage. Meh, but quite a bit better and less carb-y than what I've received recently at limited-service properties.
The restaurant is open but I didn't check it out.
Parking in the neighborhood (outside of the hotel itself) is significantly cheaper than in the Before Times. The garage next to the Marriott Courtyard is at $6 a day, which is awesome as long as you remember that the garage closes at 6pm.
The restaurant is open but I didn't check it out.
Parking in the neighborhood (outside of the hotel itself) is significantly cheaper than in the Before Times. The garage next to the Marriott Courtyard is at $6 a day, which is awesome as long as you remember that the garage closes at 6pm.
Mar 22, 2021, 7:40 am
#137
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
If the restaurant is open, is it not open for breakfast? It used to be that Hyatt's top elites at this property would be given breakfast in the restaurant.
Jul 14, 2021, 10:38 am
#138
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Stay Report - 7/8 to 7/9
The hotel is back to full restaurant service including breakfast, a bar and dinner until 11 PM. Front desk agents were very friendly and helpful and they let me choose any two non alcoholic drinks from the cooler instead of just water.
As an Explorist they moved me to a Corner King which as you can see meant more space but it's mainly dead space. The bathroom was tiny too. Still Wifi worked well and there were outlets near the bed. Their shuttle is running every 20 minutes right now. All in all a good stay.
The hotel is back to full restaurant service including breakfast, a bar and dinner until 11 PM. Front desk agents were very friendly and helpful and they let me choose any two non alcoholic drinks from the cooler instead of just water.
As an Explorist they moved me to a Corner King which as you can see meant more space but it's mainly dead space. The bathroom was tiny too. Still Wifi worked well and there were outlets near the bed. Their shuttle is running every 20 minutes right now. All in all a good stay.
Jul 15, 2021, 2:59 pm
#139
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,093
Stay Report - 7/8 to 7/9
The hotel is back to full restaurant service including breakfast, a bar and dinner until 11 PM. Front desk agents were very friendly and helpful and they let me choose any two non alcoholic drinks from the cooler instead of just water.
[...]
As an Explorist they moved me to a Corner King which as you can see meant more space but it's mainly dead space. The bathroom was tiny too. Still Wifi worked well and there were outlets near the bed. Their shuttle is running every 20 minutes right now. All in all a good stay.
The hotel is back to full restaurant service including breakfast, a bar and dinner until 11 PM. Front desk agents were very friendly and helpful and they let me choose any two non alcoholic drinks from the cooler instead of just water.
[...]
As an Explorist they moved me to a Corner King which as you can see meant more space but it's mainly dead space. The bathroom was tiny too. Still Wifi worked well and there were outlets near the bed. Their shuttle is running every 20 minutes right now. All in all a good stay.
I guess it's moot now since the restaurant is back to full service, but yes: when I stayed this past spring, the restaurant was open, but only for evening hours.
Apr 16, 2022, 5:06 pm
#141
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,672
I had a one-nighter here a couple weeks ago, actually thought I posted about it but I guess not!
In response to the welcome email (a couple days out), I replied that I was traveling solo so no need for a big upgrade but I would appreciate a little extra room and a welcome beverage or bar credit. They responded quickly offering to load a $25 bar credit onto my folio, and I was upgraded to a corner king (same room CMK posted above), which was perfectly good for me.
I used points because at 8,000 points a night including valet parking it's a steal (beats paying the prevailing room rate plus parking even with pre-tax income), and I'm doing it again at the end of May.
The $25 got me two Monkey 47 gin martinis at the bar (also a relative steal at $11 each). Globalist breakfast was whatever you want at the restaurant. I didn't want to gorge at the buffet so I didn't even look at it, but it was also late in the day (like 10am) and I tend to dislike buffets that late when there's a higher risk that food has been sitting out since 6 or 7. Anyhow, I ordered the eggs benedict which was perfectly fine, and I had two cappuccinos which were really really good. As in, if you want a good cappuccino come here and get one even if you're not staying here -- though admittedly I may have just gotten lucky with a really good waitress who knew her stuff. I left an 18% tip on the bill plus $2 cash. The bill with the 18% tip was wiped off my folio.
Valet parking was quick and efficient each time (ended up going down to MGM National Harbor to watch the NCAA championship from their sportsbook). I was able to push the 4pm checkout to 5pm (just by calling and asking nicely). Mobile key worked.
Honestly nothing bad to say about the place, I always forget that it's actually a decent hotel compared to most of the junky DCA joints. Staff were all friendly, location is great, and the hotel itself felt very "alive" with activity.
Pic of the cappuccino:
In response to the welcome email (a couple days out), I replied that I was traveling solo so no need for a big upgrade but I would appreciate a little extra room and a welcome beverage or bar credit. They responded quickly offering to load a $25 bar credit onto my folio, and I was upgraded to a corner king (same room CMK posted above), which was perfectly good for me.
I used points because at 8,000 points a night including valet parking it's a steal (beats paying the prevailing room rate plus parking even with pre-tax income), and I'm doing it again at the end of May.
The $25 got me two Monkey 47 gin martinis at the bar (also a relative steal at $11 each). Globalist breakfast was whatever you want at the restaurant. I didn't want to gorge at the buffet so I didn't even look at it, but it was also late in the day (like 10am) and I tend to dislike buffets that late when there's a higher risk that food has been sitting out since 6 or 7. Anyhow, I ordered the eggs benedict which was perfectly fine, and I had two cappuccinos which were really really good. As in, if you want a good cappuccino come here and get one even if you're not staying here -- though admittedly I may have just gotten lucky with a really good waitress who knew her stuff. I left an 18% tip on the bill plus $2 cash. The bill with the 18% tip was wiped off my folio.
Valet parking was quick and efficient each time (ended up going down to MGM National Harbor to watch the NCAA championship from their sportsbook). I was able to push the 4pm checkout to 5pm (just by calling and asking nicely). Mobile key worked.
Honestly nothing bad to say about the place, I always forget that it's actually a decent hotel compared to most of the junky DCA joints. Staff were all friendly, location is great, and the hotel itself felt very "alive" with activity.
Pic of the cappuccino:
Apr 16, 2022, 7:21 pm
#142
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
I had a one-nighter here a couple weeks ago, actually thought I posted about it but I guess not!
In response to the welcome email (a couple days out), I replied that I was traveling solo so no need for a big upgrade but I would appreciate a little extra room and a welcome beverage or bar credit. They responded quickly offering to load a $25 bar credit onto my folio, and I was upgraded to a corner king (same room CMK posted above), which was perfectly good for me.
I used points because at 8,000 points a night including valet parking it's a steal (beats paying the prevailing room rate plus parking even with pre-tax income), and I'm doing it again at the end of May.
The $25 got me two Monkey 47 gin martinis at the bar (also a relative steal at $11 each). Globalist breakfast was whatever you want at the restaurant. I didn't want to gorge at the buffet so I didn't even look at it, but it was also late in the day (like 10am) and I tend to dislike buffets that late when there's a higher risk that food has been sitting out since 6 or 7. Anyhow, I ordered the eggs benedict which was perfectly fine, and I had two cappuccinos which were really really good. As in, if you want a good cappuccino come here and get one even if you're not staying here -- though admittedly I may have just gotten lucky with a really good waitress who knew her stuff. I left an 18% tip on the bill plus $2 cash. The bill with the 18% tip was wiped off my folio.
Valet parking was quick and efficient each time (ended up going down to MGM National Harbor to watch the NCAA championship from their sportsbook). I was able to push the 4pm checkout to 5pm (just by calling and asking nicely). Mobile key worked.
Honestly nothing bad to say about the place, I always forget that it's actually a decent hotel compared to most of the junky DCA joints. Staff were all friendly, location is great, and the hotel itself felt very "alive" with activity.
Pic of the cappuccino:
In response to the welcome email (a couple days out), I replied that I was traveling solo so no need for a big upgrade but I would appreciate a little extra room and a welcome beverage or bar credit. They responded quickly offering to load a $25 bar credit onto my folio, and I was upgraded to a corner king (same room CMK posted above), which was perfectly good for me.
I used points because at 8,000 points a night including valet parking it's a steal (beats paying the prevailing room rate plus parking even with pre-tax income), and I'm doing it again at the end of May.
The $25 got me two Monkey 47 gin martinis at the bar (also a relative steal at $11 each). Globalist breakfast was whatever you want at the restaurant. I didn't want to gorge at the buffet so I didn't even look at it, but it was also late in the day (like 10am) and I tend to dislike buffets that late when there's a higher risk that food has been sitting out since 6 or 7. Anyhow, I ordered the eggs benedict which was perfectly fine, and I had two cappuccinos which were really really good. As in, if you want a good cappuccino come here and get one even if you're not staying here -- though admittedly I may have just gotten lucky with a really good waitress who knew her stuff. I left an 18% tip on the bill plus $2 cash. The bill with the 18% tip was wiped off my folio.
Valet parking was quick and efficient each time (ended up going down to MGM National Harbor to watch the NCAA championship from their sportsbook). I was able to push the 4pm checkout to 5pm (just by calling and asking nicely). Mobile key worked.
Honestly nothing bad to say about the place, I always forget that it's actually a decent hotel compared to most of the junky DCA joints. Staff were all friendly, location is great, and the hotel itself felt very "alive" with activity.
Pic of the cappuccino:
David
Sep 2, 2022, 1:01 pm
#143
Join Date: Jun 2002
Location: Fairfax,VA, USA
Programs: SPG PLAT Hyatt Diamond AS MVP75K Delta 1MM
Posts: 52
Nice one night stay.
Just completed my stay and forget how nice this hyatt is. I realized that almost every stay as globalist I’ve been upgraded to an ambassador suite. Only issue during stay, was a slow drain in the sink. Totally unprompted at checkout they comped my bar charge to make up for the very small issue. Very nicely done hyatt crystal city.
Oct 13, 2022, 2:01 pm
#144
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
My third stay here, first as a Globalist, and wow am I left disappointed
Check In: I went to the elite line and found a really bored and unhelpful agent. No Globalist recognition, no upgrade, no waters (none in the room either), no offer of a late checkout. I had to ask details about breakfast
Room: My first time in a standard room. Even as an Explorist I'd gotten a corner king. The room itself was fairly nice though it wasn't property stocked. As I said no waters but also no hand or face towels. The bathroom was tiny as well though at least Wifi worked well and there were no soundproofing issues
Breakfast: Very good. Globalists get a buffet at Cinnabar on the second floor. It had an omelet bar, hot options were scrambled eggs, sausage, chicken sausage, potatoes and small fritatas plus a good cold spread with smoked salmon and high quality fruit
Check Out: I'd tipped $6 at breakfast. The front desk agent said that was my balance. I said Globalist breakfast plus gratuity was covered and she claimed it wasn't. My folio still has the $6 charge on it. Hardly worth dealing with but it's still the principle of it.
I'm hoping they send me a survey so I can make these points to them.
Check In: I went to the elite line and found a really bored and unhelpful agent. No Globalist recognition, no upgrade, no waters (none in the room either), no offer of a late checkout. I had to ask details about breakfast
Room: My first time in a standard room. Even as an Explorist I'd gotten a corner king. The room itself was fairly nice though it wasn't property stocked. As I said no waters but also no hand or face towels. The bathroom was tiny as well though at least Wifi worked well and there were no soundproofing issues
Breakfast: Very good. Globalists get a buffet at Cinnabar on the second floor. It had an omelet bar, hot options were scrambled eggs, sausage, chicken sausage, potatoes and small fritatas plus a good cold spread with smoked salmon and high quality fruit
Check Out: I'd tipped $6 at breakfast. The front desk agent said that was my balance. I said Globalist breakfast plus gratuity was covered and she claimed it wasn't. My folio still has the $6 charge on it. Hardly worth dealing with but it's still the principle of it.
I'm hoping they send me a survey so I can make these points to them.
Oct 13, 2022, 2:44 pm
#145
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
My third stay here, first as a Globalist, and wow am I left disappointed
Check In: I went to the elite line and found a really bored and unhelpful agent. No Globalist recognition, no upgrade, no waters (none in the room either), no offer of a late checkout. I had to ask details about breakfast
Room: My first time in a standard room. Even as an Explorist I'd gotten a corner king. The room itself was fairly nice though it wasn't property stocked. As I said no waters but also no hand or face towels. The bathroom was tiny as well though at least Wifi worked well and there were no soundproofing issues
Breakfast: Very good. Globalists get a buffet at Cinnabar on the second floor. It had an omelet bar, hot options were scrambled eggs, sausage, chicken sausage, potatoes and small fritatas plus a good cold spread with smoked salmon and high quality fruit
Check Out: I'd tipped $6 at breakfast. The front desk agent said that was my balance. I said Globalist breakfast plus gratuity was covered and she claimed it wasn't. My folio still has the $6 charge on it. Hardly worth dealing with but it's still the principle of it.
I'm hoping they send me a survey so I can make these points to them.
Check In: I went to the elite line and found a really bored and unhelpful agent. No Globalist recognition, no upgrade, no waters (none in the room either), no offer of a late checkout. I had to ask details about breakfast
Room: My first time in a standard room. Even as an Explorist I'd gotten a corner king. The room itself was fairly nice though it wasn't property stocked. As I said no waters but also no hand or face towels. The bathroom was tiny as well though at least Wifi worked well and there were no soundproofing issues
Breakfast: Very good. Globalists get a buffet at Cinnabar on the second floor. It had an omelet bar, hot options were scrambled eggs, sausage, chicken sausage, potatoes and small fritatas plus a good cold spread with smoked salmon and high quality fruit
Check Out: I'd tipped $6 at breakfast. The front desk agent said that was my balance. I said Globalist breakfast plus gratuity was covered and she claimed it wasn't. My folio still has the $6 charge on it. Hardly worth dealing with but it's still the principle of it.
I'm hoping they send me a survey so I can make these points to them.
Oct 13, 2022, 2:55 pm
#146
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,186
Are bored, disinterested agents a Hyatt epidemic now? I've had several bad experiences the past few months across the US, all at Hyatt properties. It leaves a terrible taste in my mouth...
Oct 13, 2022, 4:52 pm
#147
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 553
I stayed here three weeks ago for one night due to a mechAAnical delay (you can figure out which airline). The stay was dull and generally uninspired but certainly not “wow” disappointing.
Oct 16, 2022, 1:47 pm
#148
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Franky based on your review this is an overreaction. Sounds like you had a lousy check in agent and didn’t get an upgrade, that isn’t “wow” level in my book. Did you stay this week? The World Bank/IMF meetings are going on and everything is sold out.
I stayed here three weeks ago for one night due to a mechAAnical delay (you can figure out which airline). The stay was dull and generally uninspired but certainly not “wow” disappointing.
I stayed here three weeks ago for one night due to a mechAAnical delay (you can figure out which airline). The stay was dull and generally uninspired but certainly not “wow” disappointing.
Oct 16, 2022, 7:05 pm
#149
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 553
The bottled water (and other drinks etc.) are in a cooler right next to reception. I have no problem asking about the water benefit if the front desk agent forgets (or doesn’t know) to mention it.
Oct 16, 2022, 8:51 pm
#150
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,186
You sure do seem to have a lot of defense of a hotel you called dull and uninspired - let's just call bad service bad service and leave it at that, like CMK10 did.