MGM Resorts Stays (Posting Data Points) - MASTER THREAD
Aug 28, 2022, 3:46 pm
#106
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,873
Sundays around noon PST. Empirically that's when I've seen things posting. I had two rooms at Park MGM -- one 3-night stay checked out last Sun, and one 8-night stay this past Thurs. They both posted today a a few hours ago.
I think if you don't see things posting by the Sunday ~7-10 days after you check out you'll have to wait until the 30-day mark to request retroactive credit.
Curiously - got the 2x MGM points on the shorter stay but not on the longer stay. But the shorter stay also had the most $$ spend so according to the official program terms -- where "only the room occupied by the Member will count toward this offer" they arbitrarily chose the one that provided me the most point -- which feels reasonable.
Overall, just generally happy that I don't have to follow up with MGM to chase up the points.
I think if you don't see things posting by the Sunday ~7-10 days after you check out you'll have to wait until the 30-day mark to request retroactive credit.
Curiously - got the 2x MGM points on the shorter stay but not on the longer stay. But the shorter stay also had the most $$ spend so according to the official program terms -- where "only the room occupied by the Member will count toward this offer" they arbitrarily chose the one that provided me the most point -- which feels reasonable.
Overall, just generally happy that I don't have to follow up with MGM to chase up the points.
Yeah, it seems lately the data suggests Sundays for posting, though some have said they haven’t received credit after a week or so, those situations aren’t easy to deal with at all.
Aug 28, 2022, 4:00 pm
#107
Join Date: Mar 2021
Posts: 402
Was the 8 night stay a MR?? I’m wondering why one would do 8 nights at Park MGM, though you could just like that property, there is Eataly. I’ve usually seen better rates at MGM Grand than Park MGM for a mid-tier stay.
Yeah, it seems lately the data suggests Sundays for posting, though some have said they haven’t received credit after a week or so, those situations aren’t easy to deal with at all.
Yeah, it seems lately the data suggests Sundays for posting, though some have said they haven’t received credit after a week or so, those situations aren’t easy to deal with at all.
.Additionally we were catching a concert at the adjacent theater, and definitely traveling with a large mixed crowd so the casual everybody-fend-for-themselves vibe of Eataly actually came in very handy. It's basically a high end food court.
I have a lot of data points --- and generally look for my EQNs to post by Sunday midday after checkout. If they don't, then I cross my fingers and wait until the following Sunday.
But if they don't post by then, then I'm pretty much resigned to waiting another few weeks to chase them up at the 30-day mark.
Aug 28, 2022, 4:37 pm
#108
Join Date: Jan 2015
Posts: 181
My stays at Excalibur and Luxor have been posting on Sunday, 2 days after a Friday checkout.
I charge everything to the room and get Hyatt points for it, though I don't think any double points have posted from the current promotion.
I charge everything to the room and get Hyatt points for it, though I don't think any double points have posted from the current promotion.
Aug 29, 2022, 5:46 am
#109
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Park MGM, 7/7, one night
Never posted. Chatted with Hyatt 5 days later who submitted a ticket and said it could take up to 30 days. I knew this was going to be a long haul.
Chatted again 30 days after the stay. Agent said that it had to be 30 days after submitting the missing stay request. Awesome. So I waited about 6 more days, almost 40 days after the stay, and then they manually credited the points and stay.
Never posted. Chatted with Hyatt 5 days later who submitted a ticket and said it could take up to 30 days. I knew this was going to be a long haul.
Chatted again 30 days after the stay. Agent said that it had to be 30 days after submitting the missing stay request. Awesome. So I waited about 6 more days, almost 40 days after the stay, and then they manually credited the points and stay.
Aug 29, 2022, 6:14 am
#110
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,873
Park MGM, 7/7, one night
Never posted. Chatted with Hyatt 5 days later who submitted a ticket and said it could take up to 30 days. I knew this was going to be a long haul.
Chatted again 30 days after the stay. Agent said that it had to be 30 days after submitting the missing stay request. Awesome. So I waited about 6 more days, almost 40 days after the stay, and then they manually credited the points and stay.
Never posted. Chatted with Hyatt 5 days later who submitted a ticket and said it could take up to 30 days. I knew this was going to be a long haul.
Chatted again 30 days after the stay. Agent said that it had to be 30 days after submitting the missing stay request. Awesome. So I waited about 6 more days, almost 40 days after the stay, and then they manually credited the points and stay.
These are definitely the data points that help.
Aug 29, 2022, 4:44 pm
#111
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 886
Park MGM, 7/7, one night
Never posted. Chatted with Hyatt 5 days later who submitted a ticket and said it could take up to 30 days. I knew this was going to be a long haul.
Chatted again 30 days after the stay. Agent said that it had to be 30 days after submitting the missing stay request. Awesome. So I waited about 6 more days, almost 40 days after the stay, and then they manually credited the points and stay.
Never posted. Chatted with Hyatt 5 days later who submitted a ticket and said it could take up to 30 days. I knew this was going to be a long haul.
Chatted again 30 days after the stay. Agent said that it had to be 30 days after submitting the missing stay request. Awesome. So I waited about 6 more days, almost 40 days after the stay, and then they manually credited the points and stay.
Aug 29, 2022, 9:50 pm
#112
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,279
Aug 29, 2022, 9:56 pm
#113
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,279
If you check out on Friday you will still get posted by Sunday, so it is not really at least 5 days out
Aug 30, 2022, 10:22 am
#114
Join Date: Mar 2021
Posts: 402
Sometimes. I've definitely had a Friday checkout that posted on Sunday two days later, but have also had plenty that didn't post until the following week. I'm guessing there are a few steps that gate the process -- likely someone in the back office, a human, has to "close out" the stay, and then some sort of batch computer process has to run to pick up cleared transactions to push across. I also think the processes run at different times for different properties. So depending on when these run or how much of a backlog there is, or how the windows overlap -- you can easily miss the tight 48-hour turnaround Fri->Sun
Aug 30, 2022, 5:12 pm
#115
Join Date: Aug 2022
Location: SFO
Programs: Hyatt Globalist, Bonvoy Titanium, AA Exec Plat, OZ Diamond Plus
Posts: 358
Another DP: did two separate one-day ghost stays (mobile check in and check out) a few months ago. One posted on Hyatt after the following Sunday no questions asked, the other has yet to be posted and no word from MGM support email after a few weeks so far.
Aug 30, 2022, 7:59 pm
#116
Join Date: Feb 2004
Posts: 1,959
Both at the same hotel and was the resort fee charged?
Aug 30, 2022, 8:06 pm
#117
Join Date: Aug 2022
Location: SFO
Programs: Hyatt Globalist, Bonvoy Titanium, AA Exec Plat, OZ Diamond Plus
Posts: 358
Yes, both Excalibur. Resort fee charged both times (was told I had to go to front desk o get it waived)
Aug 30, 2022, 9:43 pm
#118
Join Date: Aug 2022
Location: Los Angeles, California
Programs: IHG Diamond Ambassador, Hyatt Globalist, Marriott Gold, Hilton Gold, Wyndham Diamond
Posts: 74
You cannot ghost a 8 night MR at an MGM property, by the way. The hotel will check your room after three nights and check you out manually if they do not see activity.
Aug 30, 2022, 10:15 pm
#119
Join Date: Jul 2016
Location: DC
Programs: AA PPRO, HH Diamond, National EE
Posts: 603
My Hyatt number wasn’t on my reservation when I checked in but I added it two days later in my stay. Should that work or is it likely I’ll need to fight Hyatt for the points?
Aug 30, 2022, 10:16 pm
#120
Join Date: Aug 2022
Location: Los Angeles, California
Programs: IHG Diamond Ambassador, Hyatt Globalist, Marriott Gold, Hilton Gold, Wyndham Diamond
Posts: 74