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MGM Resorts Stays (Posting Data Points) - MASTER THREAD

MGM Resorts Stays (Posting Data Points) - MASTER THREAD

Old Mar 18, 21, 12:13 am
  #1  
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Request Missing Nights/Points for MGM Stay

I recently completed a weeklong stay at the Excalibur in Las Vegas. Before check-in I created an MGM account, and linked it to my reservation. Then at check-in, I gave the agent my Hyatt account number and she confirmed she was able to add it to the reservation. It's been 4 days since check-out, so I'm wondering if the points/nights will show up in my Hyatt account... do I have any recourse if they don't post?
18wheeler_vanrekt is offline  
Old Mar 18, 21, 12:44 am
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Can take up to 1 month. Just wait.
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AndyKehn is offline  
Old Mar 18, 21, 1:07 am
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Join Date: Mar 2021
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Sometimes it takes a while. I'd give it a few more days. I think a lot of the hotels run their batch processes on Sat/Sun, so hold out until then.

Then you can email MGM member services with your info -- at which point they still won't do anything for you, but will at least confirm whether or not your Hyatt number was properly tied to your reservation. Then at day 30 post checkout -- if it still hasn't posted, you can email MGM again and they will submit a retroactive credit request for you. The credit will hit a few days after that -- MGM is diligent about following up on that.

Historically, I've found that I usually get my stays in 5-7 days if things are working properly. If not, then settle in for a long waiting game. It's quite the PITA. You'll eventually get your credit, but they won't do anything for you until the 30 days is up.
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Old Mar 18, 21, 7:09 am
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Originally Posted by 18wheeler_vanrekt View Post
do I have any recourse if they don't post?
It took about 10 days to post my previous stay. You can email to the address below but they usually tell you to wait for a month.

[email protected]
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Old Mar 18, 21, 11:23 am
  #5  
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Just adding a data point for you.

I stayed at an MGM property with a check out date of Feb 28, 2021. I didn't receive night credit until March 7th.
I'm still waiting on the bonus nights to post, so expect to wait a bit longer.
kevinjm is offline  
Old Mar 19, 21, 5:02 pm
  #6  
 
Join Date: Oct 2006
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Agreed with just being patient. My Super bowl stay at NYNY didn't post for almost 3 weeks.
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Old Mar 19, 21, 10:14 pm
  #7  
 
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Originally Posted by 18wheeler_vanrekt View Post
It's been 4 days since check-out
Like the rest of the responders, I recommend being patient. Rarely have I had MGM stay credits post in fewer than 7 days.
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Old Mar 21, 21, 7:00 pm
  #8  
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They've now shown up 8 days after my check-out date, thanks for the advice to be patient! Alllllmost a Globalist for the first time in my life...
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Old Jun 3, 21, 12:35 am
  #9  
 
Join Date: Aug 2015
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Hi guys, correct me if I post at wrong thread,

I just got updates on my hyatt account, all reservations last month at NoMAD, Delano, Aria, booked thru LHRC are not counted as qualifying nights on my Hyatt account. I got sorts of points but no qualifying nights. I emailed MGM customer service and they said I booked thru third party so I would not earn any qualifying nights. Is there anyway to fix it or how should I reply? Thanks. It was all good last year. did they change codes or something?
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Old Jun 3, 21, 1:37 am
  #10  
 
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Originally Posted by kingscross View Post
Hi guys, correct me if I post at wrong thread,

I just got updates on my hyatt account, all reservations last month at NoMAD, Delano, Aria, booked thru LHRC are not counted as qualifying nights on my Hyatt account. I got sorts of points but no qualifying nights. I emailed MGM customer service and they said I booked thru third party so I would not earn any qualifying nights. Is there anyway to fix it or how should I reply? Thanks. It was all good last year. did they change codes or something?
In a similar situation myself from last month. Mine were booked through Virtuoso, which I thought was treated like Amex FHR (non prepaid) in that they would earn qualifying nights. Is that incorrect?
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Old Jun 3, 21, 10:11 am
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Originally Posted by TravelingChef View Post
In a similar situation myself from last month. Mine were booked through Virtuoso, which I thought was treated like Amex FHR (non prepaid) in that they would earn qualifying nights. Is that incorrect?
In April I had a NoMad stay through FHR (non prepaid... I called in and booked it via phone specifically to try and get credit) where I got zero night credit. I moved to Delano through Virtuoso after checking out of NoMad and also zero night credit from that.

It seems that MGM does not want to give night credits unless stays are booked "truly" direct.
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Old Jun 3, 21, 1:56 pm
  #12  
 
Join Date: Aug 2015
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Shall we contact hyatt or mgm to push a little further or just leave it? I don't want them to feel I am too greedy. It is already a great deal and 60 Nts is reachable without those QNs.
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Old Aug 26, 21, 3:35 pm
  #13  
 
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I booked the Mandalay on Hyatt.com and a week later no credit. I thought it would credit faster by booking on hyatt.com versus with MGM.
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Old Oct 13, 21, 9:35 pm
  #14  
 
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Originally Posted by mag_nate View Post
In April I had a NoMad stay through FHR (non prepaid... I called in and booked it via phone specifically to try and get credit) where I got zero night credit. I moved to Delano through Virtuoso after checking out of NoMad and also zero night credit from that.

It seems that MGM does not want to give night credits unless stays are booked "truly" direct.
4 FHR stays in NOMAD in May and and September, got credit for all 4
libuser is offline  
Old Nov 5, 21, 12:03 pm
  #15  
 
Join Date: Jul 2019
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Anyone stay in Mid October that has their stays input yet?

I'm waiting on 8 nights + double night promos
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