gbdbld

Hyatt has become a car dealer. First with the narrowly targeted offer last month, now this.

Kacee

I feel bad for the Hyatt cs agents who have to deal with the headache this policy has created.
The process sucks. Via twitter, I was given 30k points for three expiring Cat 1-4s. They wouldn't do anything with my Cat 1-7, since it's expiring Jan. 2.

manu08

I just got off the phone with the Globalist support line after 1.5 hours (mostly on hold as they escalated me up the chain a bit). I have a cat 1-4 expiring Jan 4th 2022, and I was surprised since I had used some 1-4 certs earlier this year that has expirations later in 2022. I had done a lot of re-booking like everyone else due to Covid, and I'm sure the Jan 4th cert was held up while I used the others, then I cancelled the reservation that had the Jan 4th cert and thus ended up in a silly situation where my fastest expiring cert was available and all the other ones were used.

In any case, I thought this would be a fairly simple situation, please just extend the expiration date of the remaining cert which is was obviously the intent. Haha, how wrong I was. The amount of energy they spent explaining that I need to babysit the reservations to avoid this sort of technical slip was surprising. We ended in an infinite loop where they explained how their system works and the sequence that allowed it to happen, and I explained that I get it but it seems reasonable for them to act as-if the certs had been used in the order that'd benefit the customer (me) who earned them.

Anywho, I decided to blow this cert on a mini staycation (which I told them I was going to do if they didn't fix it), so Hyatt doesn't save any money anyway.

And finally I searched this site to decide where to post my rant and it seems like I should've just swung at hyatt on twitter who might've given me points? Oy vey. I'll keep that in mind for 2023 when I'll likely have a bunch of other rewards expiring.

Kacee

No they would have told you they're only empowered to give points for certs expiring 12/31/21. And it would have taken at least 24 hours to get a response.

SHLTP

I don't understand the complaining here about wait times and free night certificate or TSU extensions, especially from those folks who were able and did travel throughout 2021 but didn't use them.

I see many folks here who posted reviews this year in Hyatts who complain about TSU or free night certificates. Why didn't you use them befoee if you could?

For those who couldn't use, I understand better the frustration but Hyatt is generally making people whole.

Wait times? When millions of Americans have caught covid in last month, Christmas time... Whst do people expect?

Hyatt in past week had made me far more loyal than less. I don't grt the vitriol. I could've used a TSU but didn't and Hyatt extended for a tear. Thank you

js1993

This has been a problem for years. Similarly, the system will also pull a Cat 1-7 award instead of a Cat 1-4 at times.

That said, why did you burn the cert instead of let it expire and take the 10,000 points?

I haven't seen any "vitriol" in this thread. Just a lot of people accurately pointing out how ridiculous and needlessly time-consuming Hyatt's handling of this has been.

car94102

I am a credit card hold, so I have low status with Hyatt. I just tried via the chat interface to get points for my certificates that expire today. The agent said there was nothing they could do. I'll try again sometime in the next few days.

ZurichTravels

I think they've done a fine job overall, even if it's taken a few days to complete the request.

As a data point, they offered 500 points per club access award (had 2), but I said I'd heard 1000 was available. A day later, 2,000 points was credited, no hassle.

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gbdbld

Today I did the chat feature for a different question, it was connected within 5 seconds. Looks like the long wait before was mainly due to asking for points/extensions?

manu08

Is that an automatic thing? I didn't know about it, and the 3 support agents I spoke to never mentioned it, nor did my concierge who hasn't responded in 4 days.

granstagna

My chat session for the Mrs's certificate encounter considerable shorter time to (15min or so compared to hours when I did mine the day before Christmas).

3K/club access awards and 20K for expiring category 1-7 awards via the chat. Both of our respective concierges only extends half of the available TSU though (1/2 for myself and 2/4 for the Mrs).

if there's anything to nitpick is the inability to use TSU with free night certificates. We used about 8 certificates between us for a few trips this year and can't use TSU on any of them.

Visconti

Perhaps, I've been unlucky but going something like 0 for 5. Having said that, I'll give it another year, and if international leisure travel doesn't open up, it's hard to envision choosing Hyatts over another purely for "elite" benefits. The only pleasant surprise I've had this year on a domestic Hyatt stay was the GH San Diego, which had a world class gym (by hotel standards) unlike even the PHNY which mostly caters to the cardio vixen crowd.

While only speaking for myself, I'm very put off with this constant effort where they place the onus on me to ask. I stay 7 nights in HNL and pay more than I ordinarily would, only later to have been suggested to me that I should have asked for points on the breakfast restaurant being closed. Or, in this case with unused certs/nights, I have to call or message MHC, who like most are probably enjoying new year's, to have these things extended and scavenge for crumbs...er...points.

Not sure what it is, but something has changed with Hyatt. It's not the same.

Stgermainparis

Something similar happened to me. Slightly more complicated and Hyatt’s fault though. I got a case number and they said to contact when it expired if I still hadn’t been able to use it. Just sent a DM via Twitter. We shall see if they honor the promise they made to give me 15k points.

UPDATE: via DM twitter. First reply gave 10k. Second reply gave 15k. I had to point out again what I was promised, given the Hyatt mixup that led to the expiring cert. but they came through on this one. Prior success with CAA was 500 per but ultimately raised to 1000 per. I was too tired to continue begging and pointing out the inequity. Glob lite, explorist the last few years.

maverickFT

Checked back in today post expiry, no points offered.

kxc262

Family member is globalist 94 nights. Offered 10k per cat 1-4 cert and 20k for an expired cat 7 cert.