Certificates Are Being Extended?
Dec 29, 2021, 11:35 am
#541
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
I was told that suite upgrades cannot be upgraded over chat. Is that true? Agent said I had to call in and gave me the general reservations number or [email protected], ha! As if either of those will be specialized for these requests. Im surprised there is not a Globalist consumer services line/email.
I would like to apply a TSU to reservation 123456 (Grand Hyatt wherever on date). It looks like suite <standard suite> is available for those days. Thanks!
Dec 29, 2021, 11:53 am
#542
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,164
I was told that suite upgrades cannot be upgraded over chat. Is that true? Agent said I had to call in and gave me the general reservations number or [email protected], ha! As if either of those will be specialized for these requests. Im surprised there is not a Globalist consumer services line/email.
By "suite upgrades being upgraded" to you mean applying earned TSUs to upgrade rooms? If so, that's one of the best possible use cases for their twitter support. There's someone working 24 hours a day (so if you're worried about your concierge being unavailable and the upgrade space disappearing). I just say:
I would like to apply a TSU to reservation 123456 (Grand Hyatt wherever on date). It looks like suite <standard suite> is available for those days. Thanks!
I would like to apply a TSU to reservation 123456 (Grand Hyatt wherever on date). It looks like suite <standard suite> is available for those days. Thanks!
Dec 29, 2021, 2:05 pm
#543
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
I was offered 1,000 points per Club Access Award in a chat session (waited 40 minutes to connect).
I argued it was widely reported that offers of 3,000 / CAA were being given.
The agent replied that refund rates were targeted by individual account. Puzzled but I accepted the 1,000, better than nothing.
I'll send a followup email to the Hyatt Concierge asking for clarification.
I argued it was widely reported that offers of 3,000 / CAA were being given.
The agent replied that refund rates were targeted by individual account. Puzzled but I accepted the 1,000, better than nothing.
I'll send a followup email to the Hyatt Concierge asking for clarification.
Last edited by edsh; Dec 29, 2021 at 2:11 pm
Dec 29, 2021, 2:16 pm
#544
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
I think we could possibly crack this nut.
The likely factors I see are:
-# of nights YTD
-spend YTD
-# of years as Globalist or whatever level you have
-lifetime spend
-some other calc they have of your value as a customer
Less likely:
-current point total
-number of reservations in your account
The likely factors I see are:
-# of nights YTD
-spend YTD
-# of years as Globalist or whatever level you have
-lifetime spend
-some other calc they have of your value as a customer
Less likely:
-current point total
-number of reservations in your account
Dec 29, 2021, 3:48 pm
#545
Join Date: May 2011
Posts: 37
Tried Twitter and chat via the web multiple times but was denied. Chat advised me to call 888-524-9288 and it worked! Got 10K for a Cat 1-4 cert. Discoverist here
Dec 29, 2021, 4:16 pm
#546
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I think we could possibly crack this nut.
The likely factors I see are:
-# of nights YTD
-spend YTD
-# of years as Globalist or whatever level you have
-lifetime spend
-some other calc they have of your value as a customer
Less likely:
-current point total
-number of reservations in your account
The likely factors I see are:
-# of nights YTD
-spend YTD
-# of years as Globalist or whatever level you have
-lifetime spend
-some other calc they have of your value as a customer
Less likely:
-current point total
-number of reservations in your account
Dec 29, 2021, 4:36 pm
#547
Join Date: Dec 2014
Location: Michigan
Programs: DL,AA,RR
Posts: 50
Tried calling and waited for ~2 hours but no one answered the call.
Same with chat,,,chat stays for about 55 mins and gets disconnected, happened twice without even connecting to an agent. So far, this has been the worst customer service.
Same with chat,,,chat stays for about 55 mins and gets disconnected, happened twice without even connecting to an agent. So far, this has been the worst customer service.
Dec 29, 2021, 4:46 pm
#548
Join Date: May 2011
Posts: 37
Dec 29, 2021, 5:02 pm
#549
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
Edited to add: I called the number above and was on hold for only about 5 minutes! I was given the same reply as twitter and online chat, which is that they are not allowed to give anything for the Chase free nights. Very disappointing.
Last edited by Richard1148; Dec 29, 2021 at 5:23 pm Reason: New info
Dec 29, 2021, 6:05 pm
#550
Join Date: Dec 2014
Location: Michigan
Programs: DL,AA,RR
Posts: 50
Agent looked at my profile and said she can only honor max 5k points as I did not spend enough nights this year. After some talk, agent said max 7.5k points and cannot give full 10k points. I took it.
BTW, award is still showing in my account, not sure if it can be still used.
Dec 29, 2021, 6:06 pm
#551
Join Date: Dec 2014
Location: Michigan
Programs: DL,AA,RR
Posts: 50
Delete
Last edited by camsam; Dec 29, 2021 at 6:06 pm Reason: Duplicate
Dec 29, 2021, 6:07 pm
#552
Join Date: Dec 2014
Location: Michigan
Programs: DL,AA,RR
Posts: 50
Was that for a Chase free night award or one issued by Hyatt?
Edited to add: I called the number above and was on hold for only about 5 minutes! I was given the same reply as twitter and online chat, which is that they are not allowed to give anything for the Chase free nights. Very disappointing.
Edited to add: I called the number above and was on hold for only about 5 minutes! I was given the same reply as twitter and online chat, which is that they are not allowed to give anything for the Chase free nights. Very disappointing.
Dec 29, 2021, 6:18 pm
#553
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
The consequence of Hyatt not simply extending everything is that all their cs channels are now completely flooded with one-off requests. (I sent dm to twitter team 8.5 hours ago, still no response.)
This whole thing has been very poorly handled.
This whole thing has been very poorly handled.
Dec 29, 2021, 7:34 pm
#554
Join Date: Oct 2018
Posts: 15
I think we could possibly crack this nut.
The likely factors I see are:
-# of nights YTD
-spend YTD
-# of years as Globalist or whatever level you have
-lifetime spend
-some other calc they have of your value as a customer
Less likely:
-current point total
-number of reservations in your account
The likely factors I see are:
-# of nights YTD
-spend YTD
-# of years as Globalist or whatever level you have
-lifetime spend
-some other calc they have of your value as a customer
Less likely:
-current point total
-number of reservations in your account
Dec 29, 2021, 8:24 pm
#555
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860